Windows 10: Stumped this error

  1.    12 Jun 2017 #1

    Stumped this error


    I was making an image with Macrium Reflect and wound up with an error which stumps me even searching.
    Any ideas ?

    Microsoft-Windows-Immersive-Shell
    Error 5973

    Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: This app does not support the contract specified or is not installed. See the Microsoft-Windows-TWinUI/Operational log for additional information. ???

    Have to find that operational log ?

    I do have a weather app from upgrade. Not sure if it is "Bing"
    They do have a Store repair app which requires a MS account.

    Any help would be appreciated
      My ComputerSystem Spec


  2. Posts : 597
    Windows 10 Home Insider Preview
       12 Jun 2017 #2

    Hi,

    I have researched a bit on this and the top suggestion is to navigate to C:\\Windows\system32\MCTUX.DLL and rename the DLL and then try starting the application. (Make sure to back up before renaming the DLL)
    Source:
    https://community.spiceworks.com/topic/1106709-windows-10-store-app-won-t-crashes-on-open


    Also the error seems to be recent since there is another post with almost the same issue:
    https://www.tenforums.com/gaming/85971-event-error-5973-microsoft-solitaire-collection.html

    Also by not having a microsoft account associated you cannot use the repair tool I would advise on creating one and fixing it that way but if thats not available for you atm, try the first solution.

    Also I could advise you to follow this thread and try to solve it that way:
    https://support.microsoft.com/en-us/...pplication-log
      My ComputerSystem Spec

  3.    12 Jun 2017 #3

    Thanks for your reply. At least I am not alone. This is only on one of my three puters. I just uninstalled the weather app and
    reinstalled the apps. Making new image backup now.
      My ComputerSystem Spec


  4. Posts : 597
    Windows 10 Home Insider Preview
       12 Jun 2017 #4

    Hehe,

    Funnily enough I have just checked my Eventviewer and
    Click image for larger version. 

Name:	image.png 
Views:	6 
Size:	32.4 KB 
ID:	139214 boom,

    here that is,

    So I would not be concerned about it too much since I dont seem to notice any problems with it, but I will report back after trying app repair.

    edit:
    Nah dont worry, app repair didnt do anything useful, I dont seem to see anything different, maybe wait till the next patch Tuesday? they might fix it, altough if you are experiencing any sort of problems with any apps I would still give it a shot with what I described in the previous posts.
      My ComputerSystem Spec

  5.    12 Jun 2017 #5

    I also did a repair reinstall of the Creators edition, no luck.
    Another thing, I only see this error with Macrium Reflect Free/ verify image used.
    Sorry if I forgot to mention the verify image setting.

    I use about 4 apps, maybe.
      My ComputerSystem Spec


  6. Posts : 597
    Windows 10 Home Insider Preview
       13 Jun 2017 #6

    Well,

    If the error only occurs while using Macrium Reflect Free It might be a good idea to reinstall / repair the software.

    But well you see, I have just started my PC, and I also received the same "app error" in event Viewer, and I do not use an Imaging software. But still try to repair the software because It might have got corrupted.
      My ComputerSystem Spec


 

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