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  1.    10 Jun 2017 #1
    Join Date : Jun 2017
    Berkshire
    Posts : 34
    Windows 10

    No splash screen at daily startup


    Hello,
    I am new here, so sorry if a similar topic was already posted.
    I use Windows 10 Home version 1607 (Anniversary) 64-bit on a Samsung laptop with 6Gb memory and an Intel Pentium B970 2.30GHz CPU.

    For a while now, whenever I switch my laptop on in the morning, it starts up with a black screen, and after a while it just switches off.

    However, I found a way round this and I take the battery out and unplug it for a little while, then I DO get the splash screen when I start up again, but the screen flickers.

    I have an Intel HD Graphics card, but cannot find any further specifics.
    I have tried uninstalling the Graphics card, updating the driver (usual result, "Best driver is already installed"), I also tried uninstalling my Generic PnP Monitor, at a certain time, 2 of them appeared in my Device Manager, one in faint writing, which I uninstalled.

    Have I given enough information to make any bells ring?
    Can anyone please help me with this?
    All help will be much appreciated.
    PS. I forgot to mention, This only happens when the laptop has been off overnight, once it has started up I can reboot/shut down all I like.
      My ComputerSystem Spec
  2.    10 Jun 2017 #2
    Join Date : Oct 2014
    Trnava
    Posts : 2,857
    Windows 10.4 Home 1709 x64

    Have you also installed this?

    Download IntelĀ® Processor Identification Utility - Windows* Version

    Check with Driver Easy Free, if you are really not missing any drivers.
      My ComputerSystem Spec
  3.    10 Jun 2017 #3
    Join Date : Jun 2017
    Berkshire
    Posts : 34
    Windows 10
    Thread Starter

    Quote Originally Posted by TairikuOkami View Post
    Check with Driver Easy Free, if you are really not missing any drivers.
    That is one of them "Free" programs again, which will not upgrade your drivers unless you pay.
      My ComputerSystem Spec
  4.    10 Jun 2017 #4
    Join Date : Oct 2014
    Trnava
    Posts : 2,857
    Windows 10.4 Home 1709 x64

    Quote Originally Posted by mrfdes View Post
    That is one of them "Free" programs again, which will not upgrade your drivers unless you pay.
    This is actually the one, which does.

    But the point is, if it finds anything, you know, what to google for, the exact version number.
      My ComputerSystem Spec
  5.    10 Jun 2017 #5
    Join Date : Jun 2017
    Berkshire
    Posts : 34
    Windows 10
    Thread Starter

    Thank you for your help so far.
    However, none of the drivers which (I thought) matter in this case seem to be part of the outdated ones, ie. the graphics card or monitor.

    I also downloaded the Intel checker, but that does not make me a lot wiser.
      My ComputerSystem Spec
  6.    10 Jun 2017 #6
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,953
    Win 10 Pro (1703)

    Hi, have you tried disabling Fast Startup? Might be worth a shot.
      My ComputerSystem Spec
  7.    10 Jun 2017 #7
    Join Date : Jun 2017
    Berkshire
    Posts : 34
    Windows 10
    Thread Starter

    Yes, dalchina, that has been disabled.
    Thank you anyway.
    The problem is, I updated all old drivers,but I will have to wait until tomorrow morning to see whether the problem is still there.
      My ComputerSystem Spec
  8.    10 Jun 2017 #8
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,953
    Win 10 Pro (1703)

    Guessing your laptop may be
    Samsung 350V5C 15.6-inch Laptop (Silver) - (Intel Pentium B970 2.3GHz Processor, 6GB RAM, 500GB HDD, DVDSM DL, LAN, WLAN, BT, Webcam, Integrated Graphics, Windows 8): Amazon.co.uk: Computers Accessories
    or similar.

    Probably came with Win 7.

    Latest drivers from Samsung are about 2012.

    There is no apparent guarantee of compatibility.
      My ComputerSystem Spec
  9.    10 Jun 2017 #9
    Join Date : Jun 2017
    Berkshire
    Posts : 34
    Windows 10
    Thread Starter

    Almost, it is an NP350VC5 (Black), it came with Windows 8 and the latest Intel Graphics Driver dates from 2015.
    Further edit: seems I was wrong.
    After a reboot, I now get a completely black screen, no Samsung splash screen or anything.
    The steps I took before donot help anymore.
    Where do I go from here?
    Last edited by mrfdes; 10 Jun 2017 at 16:24. Reason: Additional problem
      My ComputerSystem Spec
  10.    11 Jun 2017 #10
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,953
    Win 10 Pro (1703)

    I'm just wondering if it might be your CMOS battery. But the symptoms don't definitively suggest that.

    Could be a power problem, or your MBO. I'm afraid this sounds more a hardware than a software problem.
    and after a while it just switches off.
    What can you try? Very limited.

    You could try booting not to Windows in the morning, but to a boot disk (such as Kyhi's available from the top of the Software and Apps section here, or a Win 10 bootable medium).

    This should virtually eliminate the disk.

    You could replace the CMOS battery anyway, just to see what happens- not expensive.

    But you're now saying you see just a black screen on any boot at any time... not even a white line top left?

    Can you get into the BIOS? Try booting from a boot disk.

    Otherwise it's a hardware problem as above.
      My ComputerSystem Spec

 
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