Windows 10 Feature Update | Bricked device - No Safe Mode

  1. Posts : 1
    Windows 10

    Windows 10 Feature Update | Bricked device - No Safe Mode

    Hello, I've had this computer for a couple of years now, and it is the only machine have that's fast enough to do what I need (I'm a 3D graphics artist for video games), so I can't do any work at all until I get this fixed (I work from home) so this needs fixing as soon as possible really.

    i generally ignore Windows updates, I had horrible experiences with 8 and 8.1 so I avoid them like the plague these days, but it had been pestering me for a while and I had a few hours to kill so I went for it.

    i didn't write down the update number but it was a feature update, but I have no information beyond that as I can't get at anything.

    the update seemingly downloaded fine, nothing out of the ordinary, computer didn't crash or anything like that, but when the computer wanted to restart I clicked the "Update and Restart" option in the Start menu, it restarted as you'd expect, took about an hour to finalise the update, restarted again, and after the bios and manufacturer loading screens, it just hangs on a black screen with the windows 10 spinning dots about 5 6ths of the way down the screen, and just spins.

    initially I thought it was just finalising the update as it had taken so long to download and install it, but after 36 hours uptime I started to get worried, I restarted it, and restarted it, and again, tried unplugging everything and restarting it, ran off onboard graphics and restarted it, nothing, just this blank screen with the loading thing, for hours.

    i have looked this up rather extensively over the last 4 days and most people have said that unplugging their wireless mouse dongle fixed it, which is why I unplugged everything but nothing I have tried has worked so far.

    as far as safe mode is concerned, normally Windows will suggest safe/recovery mode after 3 failed starts, but Windows doesn't seem to notice it is failing to load, it doesn't seem to care that I have forcibly shut it down either, so I have no access to any kind of recovery mode or anything like that.

    no really sure what to do beyond what I have which is why I am here.

    sorry for any bad punctuation, I'm on an iPad at the moment, as it is the only thing, apart from a phone that I have with Internet access.

    thanks for any help in advance,
    Kyle Briggs.
      My Computer

  2. dalchina's Avatar
    Posts : 30,477
    Win 10 Pro (1903)

    Hi, some ideas:
    Blank screen after installing Creators Update (NOT spinning circles) Solved - Windows 10 Forums
    Black screen with spinning dots after upgrade to Creators Update - Windows 10 Forums

    (found by google search for
    black screen after creators update

    Some find a BIOS update is needed- perhaps your PC is new enough for this not to apply.

    Please also note this extremely valuable defensive measure:
    Use disk imaging routinely. E.g. Macrium Reflect (free) + its boot medium + eternal storage for image sets.

    Disk imaging lets you restore Windows and any disk or partition to a previous functional state. Thus you can recover from:
    - an unbootable PC
    - a failed or inaccessible disk (e.g. ransomware)
    - other uncorrectable problems.
      My Computers

  3. Posts : 38,545
    windows 10 professional version 1607 build 14393.969 64 bit

    Obtain a flash drive that you are able to format.
    Create a bootable windows 10 iso:

    Download Windows 10

    Each computer manufacture has a F key to boot to a device. These are available by google search or from the manufacturer.
    If you have a custom computer then you will need to open the bios to change the boot order to boot to the USB flash drive.

    Once you boot to the windows 10 flash drive an in place upgrade would allow you to retain files and applications.

    First we must see if the computer can boot to the usb flash drive.

    If not there are other alternatives.

    If you can open administrative command prompt at any time you can boot to the windows advanced troubleshooting menu with this command: shutdown /r /o /f /t 00

    Boot to Advanced Startup Options in Windows 10 Windows 10 Installation Upgrade Tutorials

    At this juncture (until you make the bootable windows 10 iso) power off your computer. Then power on and as soon as you see the windows icon power off. Do this one or two times more and see if it takes you to windows advanced troubleshooting menu.
      My Computer

  4. Posts : 1,868
    W10 pro x64 20H2 Build 19042.610

    I wonder if this so called feature update was the one that hit me a couple of days ago:

    Strange Feature Update keeps appearing in x86 version. Solved - Windows 10 Forums

    I'm currently clean re-installing on that very machine today.
      My Computer


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