1.    31 May 2017 #1
    Join Date : Mar 2017
    Posts : 9
    Windows 10 Pro

    Creators Update caused some problems


    Hello all,

    When I upgraded to the Creators Update I encountered a small problem that turned into a larger problem. The small problem was that Libre Office would not open. I tried several ways to open it but nothing worked. I reverted to the previous edition and uninstalled LO and re-installed it. I upgraded again but could not open it again. I reverted to the previous edition again. I then tried to uninstall it and do a re-install. Now it wouldn't uninstall at all. I tried the Windows Uninstaller, Revo Uninstaller, an Elevated command line to uninstall, and I also tried to uninstall it through the registry. Each time I got a box with the title "Windows Installer". The contents of the box says "This install package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer Package". The path to the installer file was correct and the file was there. I also verified the files integrity. I then reverted to the previous edition of Windows 10 that I just came from. Now it won't uninstall there either and I get the same warning box and message. I've talked with LibreOffice through Bugzilla and they can't seem to solve the problem. I really don't want to do a clean install and then do the upgrade thing till I install the Creator Upgrade and find I still have the same problem. Actually I don't want to do a clean install at all.

    Any ideas?

    Dale

      My ComputerSystem Spec
  2.    01 Jun 2017 #2
    Join Date : Jun 2014
    Posts : 540
    Microsoft Windows 10 Pro 64-bit

    I can't help you with your problem but I can lead you to a tutorial on how to post pictures properly so that someone maybe able to help you.
    How to Upload and Post Screenshots and Files at Ten Forums Windows 10 Tutorials

    Edit:
    Have you looked in the folder (usually one of the C:/program files) and see if there is a uninstall.exe there.
    Last edited by sml156; 02 Jun 2017 at 16:18.
      My ComputerSystem Spec
  3.    01 Jun 2017 #3
    Join Date : Jun 2014
    UK
    Posts : 1,050
    W10 pro x64 and W8.1 x86

    I use LibreOffice and encountered no issues with both upgrade and clean installs of the Creators Update in both x86 and x64 versions. I'm running LO 5.3.3.2 currently.

    As you have already tried uninstalling (and using Revo) then I think the best you can hope for is to manually look for the LO program files folder as suggested by sml156 and manually delete all that is in there. Then do a search of the registry looking for LO entries (use the 'find' option) and delete anything you come across. Delete any desktop or start menu shortcuts and then try reinstalling.
      My ComputerSystem Spec
  4.    01 Jun 2017 #4
    Join Date : Mar 2017
    Posts : 9
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by sml156 View Post
    I can't help you with your problem but I can lead you to a tutorial on how to post pictures properly so that someone maybe able to help you.
    How to Upload and Post Screenshots and Files at Ten Forums Windows 10 Tutorials

    Edit:
    Have you looked in the folder (usually one of the program files) and see if there is a uninstall.exe there.
    There is no uninstall file and no uninstall link in the Start Menu. It relies on the Windows installer. Thanks for offering the link on posting pictures but I didn't try to post any. Not sure how that got there.

    Dale
      My ComputerSystem Spec
  5.    01 Jun 2017 #5
    Join Date : Mar 2017
    Posts : 9
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by Mooly View Post
    I use LibreOffice and encountered no issues with both upgrade and clean installs of the Creators Update in both x86 and x64 versions. I'm running LO 5.3.3.2 currently.

    As you have already tried uninstalling (and using Revo) then I think the best you can hope for is to manually look for the LO program files folder as suggested by sml156 and manually delete all that is in there. Then do a search of the registry looking for LO entries (use the 'find' option) and delete anything you come across. Delete any desktop or start menu shortcuts and then try reinstalling.
    I'll do that as a last resort. If I do that and can't re-install I'll have to go with OpenOffice. That would be fine but the rest of the family uses LO. We like the standard type menu as oppose to the ribbon style menu of MS.

    I like your Plantagenet Rose.

    Dale
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Taskbar problems after Creators update
I have had the taskbar configured in two rows, with the bottom row being reserved for Quick Launch, for many years ever since the functionality was available on Win98a or XP. It has never failed, through all upgrades and updates. But after the...
General Support
Solved Anniversary update has caused problems on my laptop
97632Hi I have now got the Anniversary update on my laptop and not everything is the same .My sticky notes have vanished , I can't open windows store , other apps don't open , I am also getting a box saying , you need to get an app from the store...
General Support
w10 update caused problems with all apps
Two days ago I was happily using this machine (a dell755) which has been running W10 for about 6 months now. Up until then no issues but then there was an automatic update and after that completed I found I have lost all connectivity for my apps!!!....
Software and Apps
January Update caused identical problems on 2 different Laptops
This is not the first dirty update procedure i have experienced with windows 10 Yesterday MS forced down the January Cumulative Upgrade (and build number advance) down the users throats. Heres what happened to me.. (and i have rarely ever...
General Support
Recent update in Windows 10 caused major problems
I upgraded to windows 10 and for a couiple of days everything was fine then i had an automatic update and thats when my problems started. I know one of the reasons Windows 10 is free is to get everyone on Windows Edge the stupid thing is since the...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 22:27.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums