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  1.    31 May 2017 #1
    Join Date : Oct 2016
    Lancqshire
    Posts : 20
    windows 10 pro

    Windows 10 occasionally freezes / Slow shut down.


    Hi all.
    Recently I have noticed one or two problems (niggles), crop up.
    1. Windows 10 occasionally freezes for no apparent reason that I can see.
    2. Start up appears slightly longer on the start.
    3. Shutdown / Restart, noticeably slower.
    I have run full virus checks with Kapersky 2017 plus Malwarebyte Anti malware and the result was good all round.

    My system:-
    Windows 10 Pro.
    Dell XPS 420.
    2 Drives (C,D) of 2 TB each.
    System check.
    GENERATOR: SysGauge v2.4.26 - SysGauge - System Monitor

    SysGauge System Analysis Report

    Date : 2017/05/31
    Time : 22:11:42
    Host Name : GRAHAMPC
    User Name : Graham

    System Analysis Results - 2 Errors, 5 Warnings

    All CPUs - CPU Usage ... 13.4 % - Good - CPU usage is low, 0.40 % below average
    System Memory - Memory Usage ... 23.2 % - Excellent - Memory usage is low, 9.84 % below average
    System Memory - Memory Free ... 4.90 GB - Excellent - System memory is normal, 25.91 % below average
    All Disks - Disk Activity ... 0.2 % - Excellent - Disk activity is low, 14.43 % below average
    Disk C:\ - Disk Space Usage ... 39.6 % - Excellent - Free disk space is normal, 1124.56 GB free
    Disk D:\ - Disk Space Usage ... 64.1 % - Good - Free disk space is normal, 668.74 GB free
    Operating System - Total Processes ... 150 - Warning - Number of processes is high, 36.80 % above average
    Operating System - Total Threads ... 2355 - Warning - Number of threads is high, 35.42 % above average
    avp - Process Handle Count ... 2778 - Warning - Number of handles is high
    avp - Process Thread Count ... 170 - Warning - Number of threads is high
    explorer - Process Handle Count ... 2211 - Warning - Number of handles is high
    svchost - Process Handle Count ... 19604 - Error - Number of handles is too high
    svchost - Process Thread Count ... 544 - Error - Number of threads is too high

    Running Processes

    svchost ... CPU 1.4 % | Memory 934 MB | Threads 544 | Handles 19604 - Error
    explorer ... CPU 0.4 % | Memory 112 MB | Threads 48 | Handles 2211 - Warning
    avp ... CPU 0.3 % | Memory 115 MB | Threads 170 | Handles 2778 - Warning
    MBAMService ... CPU 0.2 % | Memory 265 MB | Threads 82 | Handles 1598 - Normal
    avpui ... CPU 0.0 % | Memory 4 MB | Threads 20 | Handles 1077 - Normal
    csrss ... CPU 0.5 % | Memory 11 MB | Threads 25 | Handles 1350 - Normal
    lsass ... CPU 0.8 % | Memory 15 MB | Threads 9 | Handles 1223 - Normal
    firefox ... CPU 1.0 % | Memory 558 MB | Threads 62 | Handles 1197 - Normal
    WmiPrvSE ... CPU 0.2 % | Memory 59 MB | Threads 27 | Handles 1177 - Normal
    SearchIndexer ... CPU 0.0 % | Memory 32 MB | Threads 18 | Handles 1298 - Normal
    IDMan ... CPU 0.0 % | Memory 24 MB | Threads 4 | Handles 675 - Good
    services ... CPU 0.0 % | Memory 12 MB | Threads 8 | Handles 664 - Good
    spoolsv ... CPU 0.0 % | Memory 17 MB | Threads 14 | Handles 477 - Good
    Memory Compression ... CPU 0.0 % | Memory 113 MB | Threads 26 | Handles 0 - Good
    syncagentsrv ... CPU 0.0 % | Memory 14 MB | Threads 16 | Handles 272 - Good
    audiodg ... CPU 1.5 % | Memory 15 MB | Threads 12 | Handles 259 - Good
    RadeonSettings ... CPU 0.0 % | Memory 1 MB | Threads 13 | Handles 590 - Good
    RemindersServer ... CPU 0.0 % | Memory 21 MB | Threads 17 | Handles 367 - Good
    WmsSvc ... CPU 0.0 % | Memory 16 MB | Threads 14 | Handles 482 - Good
    SMSvcHost ... CPU 0.0 % | Memory 38 MB | Threads 12 | Handles 477 - Good
    WinTVExtender ... CPU 0.0 % | Memory 36 MB | Threads 15 | Handles 608 - Good
    SbieSvc ... CPU 0.0 % | Memory 6 MB | Threads 17 | Handles 119 - Good
    taskhostw ... CPU 0.0 % | Memory 21 MB | Threads 18 | Handles 453 - Good
    mqsvc ... CPU 0.0 % | Memory 13 MB | Threads 20 | Handles 338 - Good
    SpeechRuntime ... CPU 0.0 % | Memory 21 MB | Threads 11 | Handles 474 - Good
    SearchUI ... CPU 0.0 % | Memory 95 MB | Threads 37 | Handles 916 - Good
    ShellExperienceHost ... CPU 0.0 % | Memory 72 MB | Threads 25 | Handles 902 - Good
    SettingSyncHost ... CPU 0.0 % | Memory 4 MB | Threads 4 | Handles 460 - Excellent
    SecurityHealthService ... CPU 0.0 % | Memory 12 MB | Threads 7 | Handles 266 - Excellent
    SearchProtocolHost ... CPU 0.0 % | Memory 12 MB | Threads 7 | Handles 348 - Excellent
    TibMounterMonitor ... CPU 0.0 % | Memory 6 MB | Threads 3 | Handles 128 - Excellent
    SearchFilterHost ... CPU 0.0 % | Memory 8 MB | Threads 4 | Handles 121 - Excellent
    SbieCtrl ... CPU 0.0 % | Memory 16 MB | Threads 6 | Handles 203 - Excellent
    ApplicationFrameHost ... CPU 0.0 % | Memory 22 MB | Threads 3 | Handles 244 - Excellent
    WmsSelfHealingSvc ... CPU 0.0 % | Memory 9 MB | Threads 3 | Handles 163 - Excellent
    WmsSessionAgent ... CPU 0.1 % | Memory 11 MB | Threads 6 | Handles 213 - Excellent
    RuntimeBroker ... CPU 0.0 % | Memory 27 MB | Threads 4 | Handles 377 - Excellent
    afcdpsrv ... CPU 0.0 % | Memory 7 MB | Threads 6 | Handles 224 - Excellent
    atieclxx ... CPU 0.2 % | Memory 11 MB | Threads 10 | Handles 232 - Excellent
    atiesrxx ... CPU 0.0 % | Memory 6 MB | Threads 4 | Handles 127 - Excellent
    PnkBstrA ... CPU 0.0 % | Memory 7 MB | Threads 2 | Handles 151 - Excellent
    PDEngine ... CPU 0.0 % | Memory 18 MB | Threads 10 | Handles 241 - Excellent
    IEMonitor ... CPU 0.0 % | Memory 9 MB | Threads 2 | Handles 187 - Excellent
    HauppaugeTVServer ... CPU 0.0 % | Memory 14 MB | Threads 7 | Handles 271 - Excellent
    dasHost ... CPU 0.0 % | Memory 17 MB | Threads 9 | Handles 443 - Excellent
    dwm ... CPU 1.0 % | Memory 84 MB | Threads 9 | Handles 485 - Excellent
    HPSupportSolutionsFrameworkService ... CPU 0.0 % | Memory 42 MB | Threads 8 | Handles 468 - Excellent
    DiskInfo32 ... CPU 0.0 % | Memory 0 MB | Threads 3 | Handles 248 - Excellent
    fontdrvhost ... CPU 0.0 % | Memory 13 MB | Threads 10 | Handles 88 - Excellent
    DfxSharedApp64 ... CPU 0.0 % | Memory 6 MB | Threads 2 | Handles 63 - Excellent
    mbamtray ... CPU 0.0 % | Memory 20 MB | Threads 3 | Handles 253 - Excellent
    DfxSharedApp32 ... CPU 0.0 % | Memory 6 MB | Threads 2 | Handles 83 - Excellent
    rundll32 ... CPU 0.0 % | Memory 1 MB | Threads 2 | Handles 97 - Excellent
    schedul2 ... CPU 0.0 % | Memory 9 MB | Threads 5 | Handles 162 - Excellent
    DFX ... CPU 1.5 % | Memory 19 MB | Threads 4 | Handles 353 - Excellent
    sihost ... CPU 0.0 % | Memory 24 MB | Threads 9 | Handles 483 - Excellent
    smss ... CPU 0.0 % | Memory 1 MB | Threads 2 | Handles 52 - Excellent
    snmp ... CPU 0.1 % | Memory 9 MB | Threads 5 | Handles 215 - Excellent
    CryptoPreventNotification ... CPU 0.0 % | Memory 29 MB | Threads 9 | Handles 319 - Excellent
    CryptoPreventMonSvc ... CPU 0.0 % | Memory 42 MB | Threads 6 | Handles 402 - Excellent
    CaptureGenPCI ... CPU 0.0 % | Memory 18 MB | Threads 9 | Handles 383 - Excellent
    WUDFHost ... CPU 0.0 % | Memory 8 MB | Threads 8 | Handles 358 - Excellent
    unchecky_bg ... CPU 0.0 % | Memory 10 MB | Threads 2 | Handles 179 - Excellent
    unchecky_svc ... CPU 0.0 % | Memory 8 MB | Threads 2 | Handles 153 - Excellent
    unsecapp ... CPU 0.0 % | Memory 6 MB | Threads 3 | Handles 112 - Excellent
    wininit ... CPU 0.0 % | Memory 8 MB | Threads 1 | Handles 140 - Excellent
    winlogon ... CPU 0.0 % | Memory 13 MB | Threads 2 | Handles 234 - Excellent

    Any ideas?
      My ComputerSystem Spec
  2.    31 May 2017 #2
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    Open administrative command prompt and run:

    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) chkdsk /scan

    Report results into the forum

    Compare performance before and after turning off fast start up:
    Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials

    If the above does not fix the freezes and or startup, shutdown issues:
    Monitor performance before and after clean boot:
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

    https://support.microsoft.com/en-us/...oot-in-windows
      My ComputerSystem Spec
  3.    31 May 2017 #3
    Join Date : Oct 2016
    Lancqshire
    Posts : 20
    windows 10 pro
    Thread Starter

    Reply to Zbook 1


    First part-sfc /scannow.
    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>
      My ComputerSystem Spec
  4.    31 May 2017 #4
    Join Date : Oct 2016
    Lancqshire
    Posts : 20
    windows 10 pro
    Thread Starter

    reply to Zbook 2


    Here is 2nd image.
    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.15063.0

    Image Version: 10.0.15063.0

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>

    Check Disc was run just over 1 hour ago and there were no problems.
    Will await your reply,dear Sir.
      My ComputerSystem Spec
  5.    31 May 2017 #5
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    So far the operating system is OK per scannow and restorehealth

    For chkdsk /scan use this administrative prompt command to post into the forum:

    get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt

    Check the performance with fast start up off.

    Check the performance when using clean boot.
      My ComputerSystem Spec
  6.    01 Jun 2017 #6
    Join Date : Oct 2016
    Lancqshire
    Posts : 20
    windows 10 pro
    Thread Starter

    Hi zbook.
    Bit confused about this; get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt

    1.Do you wish me to enter this into Admin command prompt?
    2. "Fast startup"-Where do I find that?

    I am running version 1703;Edition Windows 10 Pro; Build 15063.332.
    Clean Boot?

    Sorry, bit confused.

      My ComputerSystem Spec
  7.    01 Jun 2017 #7
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    Yes after any chkdsk command is run and there are results the results are in eventvwr. This command when copy and pasted into administrative command prompt will find the chkdsk /scan results and post the results as a .txt file on the desktop. Copy that file and paste into the forum.


    get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt


    To turn off fast startup follow this link:

    Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials

    When performing a clean boot follow either of these links (the second link has a video):

    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki


    https://support.microsoft.com/en-us/...oot-in-windows
      My ComputerSystem Spec
  8.    01 Jun 2017 #8
    Join Date : Oct 2016
    Lancqshire
    Posts : 20
    windows 10 pro
    Thread Starter



    Click image for larger version. 

Name:	Capture.PNG 
Views:	16 
Size:	50.4 KB 
ID:	137615Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername -match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt
    'get-winevent' is not recognized as an internal or external command,
    operable program or batch file.

    C:\WINDOWS\system32>
    Attached Thumbnails Attached Thumbnails image.png  
      My ComputerSystem Spec
  9.    01 Jun 2017 #9
    Join Date : Oct 2016
    Lancqshire
    Posts : 20
    windows 10 pro
    Thread Starter

    I cannot find "Fast Startup" on my computer.
    Neither can I find "Hibernate".
      My ComputerSystem Spec
  10.    01 Jun 2017 #10
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit
      My ComputerSystem Spec

 
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