Windows 10: AVG Tuneup trashed C drive. Looking for help please


  1. Posts : 3
    Windows 10 64bit
       30 May 2017 #1

    AVG Tuneup trashed C drive. Looking for help please


    Windows 10 64bit will not load. I appear to be working from an X: drive. System repair cannot help. I can get to the C prompt but DIR says file not found. I can CD to D drive where there are quite a large amount of folders and files of which some were changed on the day AVG tuneup was run.

    Any help appreciated. TIA
      My ComputerSystem Spec

  2.    30 May 2017 #2

    Welcome to the forum does it have a undo option have you got restore points you could role back too
      My ComputerSystem Spec

  3.    30 May 2017 #3

    Do you have a USB flash drive or DVD inserted that the computer is booting from? Booting into X: drive usually means you are booting from a .wim file into the Windows PE environment used for installations and recovery drives (such as Kyhi's Recovery Tools or Macrium Reflect Recovery drives.)
      My ComputerSystem Spec


  4. Posts : 3
    Windows 10 64bit
    Thread Starter
       30 May 2017 #4

    Unable to access RP points.

    There is no flash drive or DVD inserted. I can only access drives C (empty) D and X. Tried to use a flash stick once started, but it would not show up as a drive.
      My ComputerSystem Spec

  5.    30 May 2017 #5

    Tried to use a flash stick once started, but it would not show up as a drive.
    What is the make and model# of your computer/motherboard?
    X: drive is a temporary drive letter that is accessed from either the Install Media or Startup Repair.
    What was on the Flash Drive? is it a bootable Windows install? If you have a Windows install DVD or ISO image, you can burn it to a USB Flash drive with Rufus, in my signature, or you can use the MIcrosoft Media Creation Tool to download and burn the ISO image, then you can put the USB Flash drive in the troubled computer and boot into Setup (Bios) go to the Boot tab. Here the Flash Drive may be listed under the HDD Group or as a USB device. Move this to First Boot Device, Save and Exit. Or you can press F12 at bootup to do a one time change of Boot order. Once booted off of the Windows install Media, choose your Language, then Repair Your Computer.
      My ComputerSystem Spec


  6. Posts : 3
    Windows 10 64bit
    Thread Starter
       31 May 2017 #6

    spunk said: View Post
    What is the make and model# of your computer/motherboard?
    X: drive is a temporary drive letter that is accessed from either the Install Media or Startup Repair.
    What was on the Flash Drive? is it a bootable Windows install? If you have a Windows install DVD or ISO image, you can burn it to a USB Flash drive with Rufus, in my signature, or you can use the MIcrosoft Media Creation Tool to download and burn the ISO image, then you can put the USB Flash drive in the troubled computer and boot into Setup (Bios) go to the Boot tab. Here the Flash Drive may be listed under the HDD Group or as a USB device. Move this to First Boot Device, Save and Exit. Or you can press F12 at bootup to do a one time change of Boot order. Once booted off of the Windows install Media, choose your Language, then Repair Your Computer.
    Before I start ... I can get to the Automatic repair options and I have tried restart in safe mode option. That fails and I see the error message .. Bad System Config Info.

    This machine is running Windows 10 after I upgraded. I have only a Windows 7 Disc. Can I use this disc?
      My ComputerSystem Spec


 

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