1.    30 May 2017 #1
    Join Date : May 2017
    Posts : 3
    Windows 10 64bit

    AVG Tuneup trashed C drive. Looking for help please


    Windows 10 64bit will not load. I appear to be working from an X: drive. System repair cannot help. I can get to the C prompt but DIR says file not found. I can CD to D drive where there are quite a large amount of folders and files of which some were changed on the day AVG tuneup was run.

    Any help appreciated. TIA
      My ComputerSystem Spec
  2.    30 May 2017 #2
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,460
    windows 10

    Welcome to the forum does it have a undo option have you got restore points you could role back too
      My ComputerSystem Spec
  3.    30 May 2017 #3
    Join Date : Jul 2015
    Posts : 9,408
    Windows 10 Pro

    Do you have a USB flash drive or DVD inserted that the computer is booting from? Booting into X: drive usually means you are booting from a .wim file into the Windows PE environment used for installations and recovery drives (such as Kyhi's Recovery Tools or Macrium Reflect Recovery drives.)
      My ComputerSystem Spec
  4.    30 May 2017 #4
    Join Date : May 2017
    Posts : 3
    Windows 10 64bit
    Thread Starter

    Unable to access RP points.

    There is no flash drive or DVD inserted. I can only access drives C (empty) D and X. Tried to use a flash stick once started, but it would not show up as a drive.
      My ComputerSystem Spec
  5.    30 May 2017 #5
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,042
    Windows 10 Pro

    Tried to use a flash stick once started, but it would not show up as a drive.
    What is the make and model# of your computer/motherboard?
    X: drive is a temporary drive letter that is accessed from either the Install Media or Startup Repair.
    What was on the Flash Drive? is it a bootable Windows install? If you have a Windows install DVD or ISO image, you can burn it to a USB Flash drive with Rufus, in my signature, or you can use the MIcrosoft Media Creation Tool to download and burn the ISO image, then you can put the USB Flash drive in the troubled computer and boot into Setup (Bios) go to the Boot tab. Here the Flash Drive may be listed under the HDD Group or as a USB device. Move this to First Boot Device, Save and Exit. Or you can press F12 at bootup to do a one time change of Boot order. Once booted off of the Windows install Media, choose your Language, then Repair Your Computer.
      My ComputerSystem Spec
  6.    31 May 2017 #6
    Join Date : May 2017
    Posts : 3
    Windows 10 64bit
    Thread Starter

    Quote Originally Posted by spunk View Post
    What is the make and model# of your computer/motherboard?
    X: drive is a temporary drive letter that is accessed from either the Install Media or Startup Repair.
    What was on the Flash Drive? is it a bootable Windows install? If you have a Windows install DVD or ISO image, you can burn it to a USB Flash drive with Rufus, in my signature, or you can use the MIcrosoft Media Creation Tool to download and burn the ISO image, then you can put the USB Flash drive in the troubled computer and boot into Setup (Bios) go to the Boot tab. Here the Flash Drive may be listed under the HDD Group or as a USB device. Move this to First Boot Device, Save and Exit. Or you can press F12 at bootup to do a one time change of Boot order. Once booted off of the Windows install Media, choose your Language, then Repair Your Computer.
    Before I start ... I can get to the Automatic repair options and I have tried restart in safe mode option. That fails and I see the error message .. Bad System Config Info.

    This machine is running Windows 10 after I upgraded. I have only a Windows 7 Disc. Can I use this disc?
      My ComputerSystem Spec

 


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