White screen of death...

DallasB · 29 May 2017

HI All,
I have a Toshiba Satellite A665. I't going to be 7 yrs old in Oct. I'm running W 10. Lately, it seems to keep getting the white screen of death and I can't get out of it. If my web browser is open and say playing my Pandora station, I will still be able to hear it just not see it. I've got everything backed up to the cloud and an external HD at this point. Not sure how to fix. I use Norton Anti V & firewall if that helps.

Thanks,DB

zbook · 29 May 2017

Older computer systems may be able to use windows 10 but without manufacturer approved drivers. The drivers may be last tested by the manufacturer for your components for windows 7 and 8 but not for windows 10. You may have been able to upgrade the operating system without problems. However you would be using unsupported drivers and be at risk of encountering misbehaving drivers.
With you having everything backed up you could perform a clean install and reinstall all drivers. Alternatively if you think that all of the drivers are supported for windows 10 you could then re-post on the bsod crashes and debugging forum with the information for the DM log collector. Then the debugging could be performed.

Bree · 29 May 2017

zbook said:

Older computer systems may be able to use windows 10 but without manufacturer approved drivers. ... You may have been able to upgrade the operating system without problems. However you would be using unsupported drivers and be at risk of encountering misbehaving drivers.

Welcome to TenForums @DallasB

zbook. You'd be surprised how well Microsoft supports older machines for Windows 10. My Toshiba L750 is almost as old as the OP's but no longer has a single driver supplied by Toshiba, they've all been replaced by Microsoft-supplied drivers through windows update. Looking through Device Manager there are only three drivers that don't claim Microsoft as the Driver Provider: Intel (R) HD Graphics, Synaptics TouchPad and the Qualcom Atheros WiFi adapter - those come from their respective manufacturers and have 'Microsoft Windows' or 'Microsoft Windows Hardware Compatibility Publisher' listed as the Driver Signer. They all post-date the last driver Toshiba supplied by several years.

Which A655 do you have? There were several versions distinguished by additional letters and numbers after 'A655'. It makes a difference, the A655-S6050 had Intel HD Graphics while the A655-11Z used Nvidia. As a first step, I would got into Device Manager and check for updates to your Display Adapter.