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  1.    19 Jul 2015 #1
    Join Date : Jun 2015
    Posts : 35
    Windows 10

    After updating Build 10240 Windows not recognize Nikon D7000 photos


    Update: After August 18.2015 update (KB3081444) & (KB3081441) the problem is fixed

    Not sure is this right category.

    Windows recognizes my Nikon D7000. Removable Storage when I plug it via USB.
    But when I open it Windows says "this folder is empty" Although there should be photos.
    I tried troubleshooting, but no help. Camera operating normally with Windows 7 and Windows 8.1 systems
    All USB-ports works normally too.

    This is my first Windows 10 problem after TP start. Suggestions on what to do?

    Edit: clarification to my question.. I can view my Nikon D7000 photos, when i transfer them first another pc and using USB stick to move this pc. Only when try transfer them out camera, using file explorer not work.
    Last edited by Nobody; 19 Aug 2015 at 05:39.
      My ComputerSystem Spec
  2.    19 Jul 2015 #2
    Join Date : May 2015
    Posts : 1,647
    Win 10 X64 Pro 15063

    Quote Originally Posted by Nobody View Post
    Not sure is this right category.

    Windows recognizes my Nikon D7000. Removable Storage when I plug it via USB.
    But when I open it Windows says "this folder is empty" Although there should be photos.
    I tried troubleshooting, but no help. Camera operating normally with Windows 7 and Windows 8.1 systems
    All USB-ports works normally too.

    This is my first Windows 10 problem after TP start. Suggestions on what to do?
    This won't be especially helpful.

    I normally use a card reader, so this is the first time I tried attaching the camera.

    I just plugged my Canon T3i (600D in most of the world outside the USA) into my PC. It was recognized, and assigned a special icon in Windows Explorer. I was able to view photos from the SD card. That's with an activated Build 10240, which was installed as an upgrade over Windows 8.1 Pro.

    I see that the D7000 isn't a new model, so I would expect it to be fully supported.

    At a guess, your Win10 installation is corrupt.
      My ComputerSystem Spec
  3.    19 Jul 2015 #3
    Join Date : Jun 2015
    Posts : 35
    Windows 10
    Thread Starter

    Thanks for answer bobkn.

    Yes D7000 is about 5-6 year old. It will operate normally previous build.
    I try disk check, DISM and sfc /scaanow nothing found there. Windows seems to work nomally, no other problems.
    Maybe i should just wait new build, or refresh this build.
      My ComputerSystem Spec
  4.    19 Jul 2015 #4
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,382
    Windows 10 Pro X64 16299.19

    Are you connecting the camera via USB or removing the SD card and inserting it into a USB card reader?

    Did you install the Nikon software that came with the camera?

    Interesting article here: https://support.nikonusa.com/app/ans...vers---windows
      My ComputersSystem Spec
  5.    19 Jul 2015 #5
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
      My ComputerSystem Spec
  6.    20 Jul 2015 #6
    Join Date : Jun 2015
    Posts : 35
    Windows 10
    Thread Starter

    Quote Originally Posted by Ztruker;28ker5056
    Are you connecting the camera via USB or removing the SD card and inserting it into a USB card reader?

    Did you install the Nikon software that came with the camera?

    Interesting article here: https://support.nikonusa.com/app/ans...vers---windows
    Thanks for answer Ztruker and Slartybart I use it via USB, no card reader this pc. Yes camera software is installed And i can transfer them using Nikon viewnx2
    ( I edit the first post corresponding to a clearer this issue)
    But when i try transfer them using File Explorer, windows says that the folder is empty
      My ComputerSystem Spec
  7.    20 Jul 2015 #7
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    What do
    Control Panel\All Control Panel Items\Devices and Printers
    Device Manager
    Disk Manager

    tell you about the camera? Do they see the device?

    Seeing what you see always helps members on this side of your monitor.
    Here's how you can grab a screen shot that shows the issue and attach it to a new post.
    Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums

    You might have to tell Windows about the camera - shouldn't really have to but for now it might get your machine working as you want it to work.

    Devices and Printers > add device
    and / or
    Settings > Devices > Connected devices > [ + ] Add a device

    If that works, please feed MS your experience. The device should be recognized when you connect it to the USB port - at least I think it should be
      My ComputerSystem Spec
  8.    20 Jul 2015 #8
    Join Date : Jun 2015
    Posts : 35
    Windows 10
    Thread Starter

    Yes i can see camera in Device Manager, and Devices an Printers, and i see it file explorer (hope it's right term in english) But when i open that Removable Storage Windows says "folder is empty" Not see it Disk Mangaer but i think thats because i use it via USB
    Screenshots text is finnish language but words are "Removable Storage" and " This folder is empty"
    Second screenshot should be photos. but nothin there

    Click image for larger version. 

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    Click image for larger version. 

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    Click image for larger version. 

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      My ComputerSystem Spec
  9.    20 Jul 2015 #9
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    Thanks - you're using terminology that is easy to understand (file explorer) - it's MS that keeps changing the names of things

    It's been a while since I connected my camera via USB, but I'll give it a shot and see what I see on this side.

    Could you post the Device and Printers screen shot? While you're in that dialog window, right click your camera and see if there is a troubleshooter.

    You probably already set the camera USB mode, but here's what Nikon says:
    Camera USB setting : MTP or PTP

    This is old although it might point you in the right direction:
    Troubleshooting Steps for Windows USB connection issues | Nikon Knowledgebase

    I'lll post again after I try my camera.
      My ComputerSystem Spec
  10.    20 Jul 2015 #10
    Join Date : Jun 2015
    Posts : 35
    Windows 10
    Thread Starter

    I do not have the option set camera USB option, i think it's already that.
    I try troubleshooter but nothing found there. Screenshot added. Maybe there is something wrong my windows?


    Click image for larger version. 

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    Edit: And Windows says "This device is working properly"

    Click image for larger version. 

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      My ComputerSystem Spec

 
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