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  1.    29 May 2017 #11
    Join Date : Jun 2014
    UK
    Posts : 1,050
    W10 pro x64 and W8.1 x86

    Are these Intel graphics by any chance ?
      My ComputerSystem Spec
  2.    29 May 2017 #12
    Join Date : Feb 2016
    Posts : 23
    windows 10
    Thread Starter

    No... the driver is AMD Radeon R5. I'm trying to figure out which specific R5 driver it is so I can download the right one but I can't figure it out.

    Download Drivers


    The autodetect isn't working either. Will uninstall it and then try autodetect to see if it works.
      My ComputerSystem Spec
  3.    29 May 2017 #13
    Join Date : Jun 2014
    UK
    Posts : 1,050
    W10 pro x64 and W8.1 x86

    Ah, OK, I just wondered.

    A friend has a Toshiba laptop and I remember having to do something to the Radeon graphics with that when I clean installed W10 several months back. I can't just remember the problem now but I had to research it and there was a simple fix in the end. Just a matter of finding it.

    I'll have to leave it for tonight but keep looking and see what you can turn up. Your laptop manufacturers own support site might be worth a look for drivers too if W10 can't locate any itself.
      My ComputerSystem Spec
  4.    29 May 2017 #14
    Join Date : Jun 2014
    UK
    Posts : 1,050
    W10 pro x64 and W8.1 x86

    From memory...... something related to ATI Catalyst. A setting in power plans ??? a tick box to check/uncheck.

    Sorry I can't be more specific and I can't remember the fault it gave now.
      My ComputerSystem Spec
  5.    29 May 2017 #15
    Join Date : Feb 2016
    Posts : 23
    windows 10
    Thread Starter

    Not sure what you're saying... I should try to untick or tick the ATI catalyst box?

    I'm gonna try uninstalling the graphics driver later on when I get home.
      My ComputerSystem Spec
  6.    29 May 2017 #16
    Join Date : Jul 2016
    Granite Bay, CA
    Posts : 706
    Windows 10 Professional

    Quote Originally Posted by mkmossop View Post
    It's a laptop so no cable.

    When I uninstall the graphics driver I get the option to check the box "delete the driver software for this device" on top of uninstalling it. I assume I don't want to check that?
    Yes, you DO want to check that! Always keep this in mind for future reference. Whenever uninstalling drivers, make sure to delete them completely off your computer. Windows 10 is such an advanced operating system, that it will automatically download whatever is necessary for it to function correctly. Delete the driver software when uninstalling the driver. Yes. Do that. See if this helped out, but also follow up with the other person that is talking to you on here. He seems to have some sort of similar card or so..
      My ComputerSystem Spec
  7.    30 May 2017 #17
    Join Date : Jun 2014
    UK
    Posts : 1,050
    W10 pro x64 and W8.1 x86

    Quote Originally Posted by mkmossop View Post
    Not sure what you're saying... I should try to untick or tick the ATI catalyst box?

    I'm gonna try uninstalling the graphics driver later on when I get home.
    Just set the status to the opposite of what it is now and see......

    Graphics drivers can be a problem. If Windows can not locate one itself then you are going to have to try and download and install a suitable one yourself by using the 'have disc' method. This video shows the idea.

    Manually Install an Intel® Graphics Driver in Windows® 10 and Windows...
      My ComputerSystem Spec
  8.    30 May 2017 #18
    Join Date : Feb 2016
    Posts : 23
    windows 10
    Thread Starter

    I have the same problem as this guy:

    What model of R5 graphics card does my computer have [Solved] - Lenovo - Laptop General Discussion

    No matter where I look it just says my graphics card is AMD Radeon(TM) R5 Graphics, but I need to know the specific version to download:

    Download Drivers

    I downloaded AMD Radeon Crimson ReLive and that didn't help and I couldn't find ATI settings anywhere.

    Just downloaded Speccy - System Information - Free Download and that gave me the same info too.

    My computer is an HP with model number 15ab088ca I think (was under the battery but I couldn't find it in windows anywhere).
      My ComputerSystem Spec
  9.    30 May 2017 #19
    Join Date : May 2015
    Posts : 1,638
    Win 10 X64 Pro 15063

    Have you tried the graphics driver here?

    https://support.hp.com/ca-en/drivers...7?sku=M1X51UAR

    Dated 22 April 2016.
      My ComputerSystem Spec
  10.    30 May 2017 #20
    Join Date : Feb 2016
    Posts : 23
    windows 10
    Thread Starter

    No I wasn't able to find that... thank you.

    How bad will I screw up my computer if I uninstall the graphics driver and re-install the incorrect one?
      My ComputerSystem Spec

 
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