1.    25 May 2017 #1
    Join Date : May 2017
    Posts : 2
    Windows 10

    Internet Not Working in Edge & Windows Store Apps, Edge Won't Close


    I've been having this problem since I upgraded to the creator's update. Sometimes everything works perfectly, but most of the time I have these issues:

    • Edge won't connect to internet or load anything
    • I can't close tabs in Edge
    • The "Close all tabs" option in edge doesn't work, only closes 1 tab
    • I can only get Edge to close using Task Manager
    • Windows Store apps like Twitter and Netflix won't connect and also sometimes won't close
    • I can't check for Windows updates through settings (won't connect again)


    The internet works on third party apps that weren't downloaded in the Windows Store, like Chrome, Firefox, Opera, and Spotify. Does anyone have any idea what could be causing this or how I could fix it? Thanks so much!
      My ComputerSystem Spec
  2.    25 May 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,077
    Windows 10 Pro Build 1703

    Hi ineedhelppls. Welcome to the TenForums @ineedhelppls

    First thing I would do is run these commands at command prompt(admin). In the following commands do not key in the information in brackets, it is there to tell you what command does.

    ipconfig /flushdns (Clear the dns cache)
    nbtstat -RR (release and refesh NetBIOS names)
    netsh int ip reset (reset ip settings)
    netsh winsock reset (Reset Winsock Catalog)

    Test.

    Then I would disable IPv6. You will notice it can be enabled just as easy.

    https://support.microsoft.com/en-gb/...nts-in-windows

    If you still get issues I would recommend a network reset. You will lose wireless passwords.

    Start=>Settings=>Network and Internet=> scroll down to bottom on the right hand side, last option, Network Reset.


    Ken
      My ComputerSystem Spec
  3.    25 May 2017 #3
    Join Date : May 2017
    Posts : 2
    Windows 10
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Hi ineedhelppls. Welcome to the TenForums @ineedhelppls

    First thing I would do is run these commands at command prompt(admin). In the following commands do not key in the information in brackets, it is there to tell you what command does.

    ipconfig /flushdns (Clear the dns cache)
    nbtstat -RR (release and refesh NetBIOS names)
    netsh int ip reset (reset ip settings)
    netsh winsock reset (Reset Winsock Catalog)

    Test.

    Then I would disable IPv6. You will notice it can be enabled just as easy.

    https://support.microsoft.com/en-gb/...nts-in-windows

    If you still get issues I would recommend a network reset. You will lose wireless passwords.

    Start=>Settings=>Network and Internet=> scroll down to bottom on the right hand side, last option, Network Reset.


    Ken
    Thanks so much! I've followed your instructions and so far they're working. If I come back here, it's because the problem will have raised again, but keeping my fingers crossed. Thanks again!
      My ComputerSystem Spec
  4.    26 May 2017 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,077
    Windows 10 Pro Build 1703

    Excellent. Glad the forum could help.
      My ComputerSystem Spec

 


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