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  1.    21 May 2017 #1

    popup asking me to call windows? now asking me to restore computer


    r?

    tech/IT help please? so my mom went to a legit website unless she mistyped it, then a popup came up, saying system had a virus and to call windows with a phone #. we did & he said we hv ransomware *i don't think we have it though, didn't fit with what i googled* & he said we have to pay $199.99 to fix & then another amount for 1 yr security b/c i don't think we have anything installed. my dad said restart the computer b/c it was a scam. unfortunately that was on speaker before we hung up with guy. once we restarted the computer, it was asking for a password, but that screen didn't look familiar. eventually it got to where we are now, which is asking us to restore the computer. the yelp IT guy we used before said he wouldn't click it & then mentioned it's his off day today
      My ComputerSystem Spec
  2.    21 May 2017 #2
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,031
    Windows 10 Pro

    You have downloaded Ransomware:
    Try these things: How to rescue your PC from ransomware | PCWorld
      My ComputerSystem Spec
  3.    21 May 2017 #3
    Join Date : Aug 2015
    Posts : 369
    Windows 10 Pro

    You have not downloaded any ransomware. You simply mistyped an URL and visited an ordinary and completely harmless "scareware" site that attempted to sell you a piece of completely unnecessary "protection software". Apparently you did not buy that software, which is good, since it is indeed a scam. (Why did you even call them?)

    End of story.

    Quote Originally Posted by Iliveinmyhead View Post
    once we restarted the computer, it was asking for a password, but that screen didn't look familiar.
    Unlikely. But if you want help, you need to provide more precise and useful information about that screen instead of that "didn't look familiar".
      My ComputerSystem Spec
  4.    21 May 2017 #4

    my mom did initially, but i should hv wised up, which i didn't.
    sorry. didn't take a picture, but luckily it popped up again. it's asking for a "startup password"
      My ComputerSystem Spec
  5.    21 May 2017 #5

    Click image for larger version. 

Name:	18556321_10100961421685104_1421472854538157883_n.jpg 
Views:	106 
Size:	15.6 KB 
ID:	136077
      My ComputerSystem Spec
  6.    21 May 2017 #6
    Join Date : Jul 2016
    Earth
    Posts : 213
    Windows 10 pro on both

    I had that scare with my Windows XP visited website and browser window was locked and BIG TITLES FBI was going to haul me to court now i am not a native of the US but i believe FBI only handles internal affairs so was a hoax ofc, prob was what got installed using a flash applet or was it the temp browser files can't remember anymore, but i was also looked out can't remember how i got rid of it but on Windows 10 that should not be possible so can you explain some more
      My ComputerSystem Spec
  7.    21 May 2017 #7
    Join Date : Jul 2016
    Earth
    Posts : 213
    Windows 10 pro on both

    that looks like the old screensaver hoax anyone remember how that trick worked, i swear it looks like the Windows 7 screensaver password hoax you could unlock by doing something, but can't remember what it was, have you installed any software or let anyone from the web access your pc remotely
      My ComputerSystem Spec
  8.    21 May 2017 #8

    i'm pretty sure this is windows 10 *chance i could be wrong* but yes when we talked to the phone guy, gave remote access. STUPID. I know
      My ComputerSystem Spec
  9.    21 May 2017 #9
    Join Date : Jul 2016
    Earth
    Posts : 213
    Windows 10 pro on both

    quick question why have you named the image like that seems error would do or virus but given it a 25 number name seems a bit much
      My ComputerSystem Spec
  10.    21 May 2017 #10
    Join Date : Jul 2016
    Earth
    Posts : 213
    Windows 10 pro on both

    Quote Originally Posted by Iliveinmyhead View Post
    i'm pretty sure this is windows 10 *chance i could be wrong* but yes when we talked to the phone guy, gave remote access. STUPID. I know
    Yes that was not very vise, but now you know better
    i can only recommend 1 thing and i think the others agree FORMAT the whole drive reinstall Windows i would not trust a antivirus software getting everything
      My ComputerSystem Spec

 
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