Windows 10: popup asking me to call windows? now asking me to restore computer

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  1. Posts : 10,527
    Windows 10 Pro and Windows 10 Pro Insider
       22 May 2017 #41

    AndreyT said: View Post
    My comments are constructive by definition. Consider it a form of meta-constructiveness: the one that helps people to ask questions properly. One might argue that in the bigger picture that's the really important one. "A problem well stated is a problem half-solved".
    Asking a question trying to figure out a problem is constructive. Asking it after it is all figured out is not. He said in the original post that after a reboot he saw an unusual login screen and posted a picture in post 3. Seeing an unusual login screen is a definite clue that something is very wrong. Yet you told him there was nothing wrong, "End of Story" as I recall. The post before yours was about ransomware. It was fairly obvious from the outset, and especially after the screenshot of the login screen.
      My ComputersSystem Spec

  2.    23 May 2017 #42

    Re the guy we sent our computer to, My mom said "They want$129 hv to reload and backup. I said no. Too expensive." So still searching
      My ComputerSystem Spec

  3.    23 May 2017 #43

    Iliveinmyhead said: View Post
    Re the guy we sent our computer to, My mom said "They want$129 hv to reload and backup. I said no. Too expensive." So still searching
    See if the guy will follow @essenbe 's instructions and copy the files over for you. Takes 10 minutes. Will be a minimum charge.
      My ComputerSystem Spec


  4. Posts : 10,527
    Windows 10 Pro and Windows 10 Pro Insider
       23 May 2017 #44

    You surely have some friends who are computer savvy. They could do it for you. You are only replacing the files in one folder with the files in another folder. A simple copy/paste. Hopefully that will work.
      My ComputersSystem Spec


  5. Posts : 10,527
    Windows 10 Pro and Windows 10 Pro Insider
       23 May 2017 #45

    @Iliveinmyhead, you also don't know what was done by the guy when he was on your computer. You are going to need to do a clean install anyway, and completely clean the disk first. If your Parents do banking online, you should be on the phone with the bank immediately. If you have credit card info on the computer, the credit card companies need to be notified. Anywhere you purchase online needs the passwords changed and make sure there are no purchases on those accounts you did not make. If so, notify the vendor. Any passwords to anywhere you use the computer with need to be changed including your email passwords. All of this needs to be done immediately. If you find any unauthorized charges on any account, a police report needs to be made and the credit reporting agencies such as Experian, Equifax and Transunion need to be notified to put a fraud alert on your credit accounts. The guy is out to steal your money any way he can. Giving him access to your computer also gave him access to everything that was on it. You need to protect yourself.
      My ComputersSystem Spec

  6.    23 May 2017 #46

    essenbe said: View Post
    He said in the original post that after a reboot he saw an unusual login screen and posted a picture in post 3. Seeing an unusual login screen is a definite clue that something is very wrong. Yet you told him there was nothing wrong, "End of Story" as I recall. The post before yours was about ransomware. It was fairly obvious from the outset, and especially after the screenshot of the login screen.
    There's no need to invent things or attempt to "recall" things, when my actual post (#3) is still there for anyone to read. And as everyone can see I never said that "there was nothing wrong". Where you got that strange idea is beyond me. I only said that they have not downloaded any ransomware. And the screenshot in post 5 clearly demonstrated that I was right. No ransomware of any kind is involved here. The user fell victim to plain and simple SysKey scam.
    Last edited by AndreyT; 24 May 2017 at 17:17.
      My ComputerSystem Spec

  7.    24 May 2017 #47

    AndreyT said: View Post
    There's no need to invent things or attempt to "recall" things, when my actual post (#3) is still there for anyone to read. And as everyone can see I never said that "there was nothing wrong". Where you got that strange idea is beyind me. I only said that they have not downloaded any ransomware. And the screenshot in post 5 clearly demonstrated that I was right. No ransomware of any kind is involved here. The user fell victim to plain and simple SysKey scam.
    Indeed. What they did was give the perpetrator access to the machine so that it could be held for ransom.
      My ComputerSystem Spec


  • Posts : 4,485
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       24 May 2017 #48

    kimkl said: View Post
    quick question why have you named the image like that seems error would do or virus but given it a 25 number name seems a bit much
    Many attached images, maybe embedded, will get assigned random names by a Web site, even this one. One can see that, particularly in the Funny Picture thread, by right-clicking an image and Save As.
      My ComputerSystem Spec


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