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  1.    19 May 2017 #1
    Join Date : May 2015
    Posts : 22
    Windows 10TP

    CU - Start Menu bugs out and won't launch searched apps


    So I've been getting this really weird behaviour from the Start menu search tool. If I type in something like Paint or AMD (To launch Paint or AMD's config tool) the icon appears in the list, but clicking it does nothing. Can't even right click launch them.

    Some apps like Photoshop will launch just fine. And obviously both Paint and AMD's .exes are still in their rightful places.
      My ComputerSystem Spec
  2.    19 May 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,992
    Win 10 Pro (1703)

    Similar symptoms were reported by a user running Gigabyte's App Center.

    If you don't have that running, you might like to look into eliminating other things that might have the same effect.

    1. Try Safe Mode- is that ok?
    2. Try a clean boot- is that ok?
    and progress from there.
      My ComputerSystem Spec
  3.    23 May 2017 #3
    Join Date : May 2015
    Posts : 22
    Windows 10TP
    Thread Starter

    Looks like a Safe Mode boot lets me use everything. Not sure what you mean by a clean boot.

    I'm pretty selective with having apps running on my PC - and disabling everything in the "new" "msconfig" doesn't help.
      My ComputerSystem Spec
  4.    23 May 2017 #4
    Join Date : Aug 2014
    Forever West
    Posts : 3,922
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Opening Paint from the Search on the Taskbar works for me. Don't have it on the Start menu itself.
      My ComputerSystem Spec
  5.    23 May 2017 #5
    Join Date : May 2015
    Posts : 22
    Windows 10TP
    Thread Starter

    Looks like it's everything now. Can't run Control Panel, Administration or anything from the search menu any longer. They all appear in the search list but nothing happens if I try to (right) click.

    Tried re-indexing with no luck.

    Edit: An old secondary account on the PC does this just fine. Something is obviously interfering, but I'm stumped as to what to be honest. Nothing out of the usual installed.
      My ComputerSystem Spec
  6.    23 May 2017 #6
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,992
    Win 10 Pro (1703)

    Not sure what you mean by a clean boot.
    Sorry, that's a term that's been used for years. It means basically 'boot normally but with no added startups or services (but added drivers will be running).

    Here's how (and an internet search would have told you) - it's an important troubleshooting step:
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts Windows 10 Performance Maintenance Tutorials
    (Part 1)
      My ComputerSystem Spec
  7.    23 May 2017 #7
    Join Date : May 2015
    Posts : 22
    Windows 10TP
    Thread Starter

    Huh... never heard it referred to as that, and I've been in IT support for over a decade. You learn something every day.

    A Clean boot doesn't seem to be an (easy) option, since my account reverts from PIN to password (One which apparently doesn't match anything I've ever used, let alone my current Microsoft password)

    Think I'll just create a new account and migrate things slowly one at a time and see when/if something goes wrong. Definitely sounds a lot more fun than trying to revert from a Microsoft account and back again later.
      My ComputerSystem Spec
  8.    23 May 2017 #8
    Join Date : Apr 2017
    Posts : 8,670
    windows 10 professional version 1607 build 14393.969 64 bit

    From what you described it looks like you have it solved. The current user profile appears to have some corruption.

    For clean boot it is unchecking all non-Microsoft startup applications and turning off everything in task manager. For the fastest boot times many people use a quasi clean boot.......something in between........for example turning as many things off as possible to have the fastest boot and best performance. Only those items you need immediately after boot are left to start in every boot.

    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki


    https://support.microsoft.com/en-us/...oot-in-windows
      My ComputerSystem Spec
  9.    24 May 2017 #9
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,992
    Win 10 Pro (1703)

    A corrupt user account is an awkward thing to deal with. Data's one thing, but getting all the programs set up if they weren't installed for all users...

    Presumably system restore wouldn't have helped you here? Is it too late for that?

    Note: you may well be aware of disk imaging, which we strongly and repeatedly recommend to let you recover from things like a failed disk, corruption, ransomware, an unbootable PC, user error (!).. by restoring your PC to a previously imaged working state.

    E.g. Macrium Reflect (free) + its boot medium + external storage for images.
    Can be a huge time saver.
      My ComputerSystem Spec
  10.    24 May 2017 #10
    Join Date : May 2015
    Posts : 22
    Windows 10TP
    Thread Starter

    Never bothered with system restore images or anything of the like, since in my experience rolling back tends to cause more issues than fixes. It's not like anything critical is stored on the PC anyway. It's mostly for gaming and writing/editing (all of which is stored safely in the cloud)

    Thanks anyway - I'll chalk this down to more CU oddities from MS.
      My ComputerSystem Spec

 
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