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  1.    21 May 2017 #11
    Join Date : May 2017
    Posts : 18
    Windows 10
    Thread Starter

    @spunk @kimkl, ok, i tried that, using the windows key + R. made a new user, new password etc, made it an administrator. signed out, then signed in using new user account. but still the start menu doesn't open
    Last edited by lemonteajunkie; 24 May 2017 at 05:47.
      My ComputerSystem Spec
  2.    22 May 2017 #12
    Join Date : May 2017
    Posts : 18
    Windows 10
    Thread Starter

    @spunk @kimkl, not sure if this has anything to do with it, but just now when I tried to open the calculator app (which has been pinned to my taskbar for ages), it opens, but stays on the calculator logo (i.e. no buttons etc appear), then it closes itself? some problem with the default windows 10 apps perhaps?
    Last edited by lemonteajunkie; 24 May 2017 at 05:47.
      My ComputerSystem Spec
  3.    25 May 2017 #13
    Join Date : May 2017
    Posts : 18
    Windows 10
    Thread Starter

    finally have a solution, after seeking help on another forum! thought this would help in case anyone else gets the same problem in the future and has tried all the solutions i have. might be worth trying some of these earlier steps shown here first, rather than going straight to the end, as your problem may be slightly different to mine (i don't think most people will have had to try quite as many solutions as i have!):

    first i tried some of the steps here, and used the start menu troubleshooter: https://support.microsoft.com/en-us/...t-menu-cortana

    however, the troubleshooter showed me the following, but said it wasn't able to fix the issue:
    "Microsoft.Windows.ShellExperienceHost" and "Microsoft.Windows.Cortana" applications need to be installed correctly.

    i then tried the following suggestion:

    Registering the two identified problems:

    • Microsoft.Windows.Cortana
    • Microsoft.Windows.ShellExperienceHost


    Assuming your Windows is installed on the C drive, then try the following:

    • In your search box type powershell
    • In the search results right-click on Windows PowerShell and select Run as administrator
    • When prompted by the User Account Control click Yes
    • In the Administrator: Windows PowerShell window type or copy & paste the following:

    Code:
    Add-AppxPackage -register "C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\appxmanifest.xml" -DisableDevelopmentMode
    Press Enter key then type or copy & paste the following:

    Code:
    Add-AppxPackage -register "C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\appxmanifest.xml" -DisableDevelopmentMode
    Press Enter key

    Sample image



    When done close the Windows PowerShell window and any other open programs.

    Now Restart computer.

    That didn't work for me personally, so I next tried this:

    Boot into Safe Mode

    Press Windows Key + R key then in the run dialog type msconfig and click OK

    Now select the Boot tab then check the Safe Boot option and click Apply/OK and restart computer.

    This should take you to Safe mode. Sign in, and see whether the Start menu works there.

    Now repeat above steps, but this time in the Boot tab remove the check next to Safe boot then click Apply/OK so you can restart and boot into a normal Desktop mode.

    This again didn't work for me, but this final solution DID:


    In-place upgrade of the operating system.


    Basically, that involves downloading the latest Windows.iso image from Microsoft, then mounting the image and running the Setup.exe with the intention of reinstalling Windows 10 over the top of itself. You can choose to save files and settings during the process, but be aware that third party applications may end up in a Windows.old folder, so you may need to re-install those later.

    This article on this Forum explains how to go about getting the Windows.iso image, which you need to download.

    https://www.windows10forums.com/arti...ows-10-iso.35/

    When you have that, then opened and run it, and eventually receive the Windows.iso file, you then right-click on this download and select Mount, then in the folder that opens, click the Setup.exe to begin the process. In the later stages, you can't use your PC (it warns you at this stage about this), so make sure you don't have urgent work to do at this time! Or you can put it off til later. It didn't take too long for me, I went away to do some cooking, came back and it after signing in, it took a few minutes just to set itself up.

    After that, Start menu, taskbar icons etc all worked fine! So persevere, and you will get results!

    If you are going to later re-install any third party programs, then perhaps do one at a time, and wait to make sure its not one of these third party programs that is somehow interfering with the Start menu.

    If you'd rather not go down this route, then the only other option would be to make use of a Restore point you may have which pre-dates the date your Start menu stopped working. Or even resetting your PC completely, first keeping your apps and files, and if that doesn't work, backup your files and reset completely.

    Let me know if anyone has any questions regarding the solutions I found or my results with each step. Would be happy to help. Very frustrating experience but very pleased now!
      My ComputerSystem Spec
  4.    08 Jun 2017 #14
    Join Date : Jul 2016
    Earth
    Posts : 213
    Windows 10 pro on both

    @lemonteajunkie
    I am impressed you did all that and still have a working PC, if it had been me i would never have had the "cool" head when it comes to these annoying problems that never should have happen
    My temper gets the better off me 87% of the time, also why i keep my sledge hammer, axes and baseball bat out of arms reach

    My Nas was giving me trouble a couple of months ago, a cheap one but still able to do the job, but the fan would never go into power saving mode so i decided to fix it, but after having replaced the fan in my nas with a better more silent one, i flipped the on switch and it sounded like a DC9 taking off in my driveway
    Well now i was mad, my baseball bat was on the table so in my fury i picked it up and smashed the Nas, well a word of advice ALWAYS remove your other hand from the table first well i hand survived, no broken bones just twice as big as my other hand.

    My Nas well take a wild guess, and no i did not buy a new Nas.

    But i am glad you fixed your troubles m8
      My ComputerSystem Spec
  5.    08 Jun 2017 #15
    Join Date : May 2017
    Posts : 18
    Windows 10
    Thread Starter

    @kimkl

    haha, yes i always try to find solutions to problems online, and almost never take my computers to the shop unless it's REALLY dire and something i obviously cannot do myself (i.e. having to take apart hardware etc). it's great to be able to fix problems yourself for free, rather than having to pay ridiculous amounts at a shop (£50 or so for a diagnostic fee alone? no thanks!)

    the only time i have had sent my laptop away was to fix the audio jack a couple of months ago. it just wouldn't work, no matter what i tried (though if i reset it, it would start working again, and after a few days stop again, very weird), and clearly was more of a hardware issue. so luckily, i was able to get it sent off to the manufacturer and repaired for free under my warranty. took maybe 2 weeks to get it sent off and returned (luckily i had a spare older laptop to use)

    anyway, it's amazing the resources you can get online, and there's usually at least someone out there who has faced the same problem, and someone else who knows how to fix it, so i thought eventually i would get something done about it (or if not, have to send it off again!). it just wasn't a problem i could ignore. persistence pays off in the end!
      My ComputerSystem Spec

 
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