1.    16 May 2017 #1
    Join Date : May 2017
    Posts : 5
    Windows 10

    Black screen and cursor only


    I have black screen and cursor only

    Tried opening task manager to run a new task to add in explorer.exe. Task manager then decides to close when i hit run new task.

    Any help on this would be greatly appreciated
      My ComputerSystem Spec
  2.    17 May 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,079
    Win 10 Pro (1703)

    Hello- what's the history? E.g.
    - my pc was working perfectly yesterday but when I turned it on today...
    - I upgraded to the Creator's build and now...
    - there was a lightning storm and the power went off while I was...

    etc.
    I.e. what's the last thing that happened before this occurred?

    What do you believe your current build to be - Anniversary build? Creator's build?

    Is your PC
    - a deskop PC
    - a laptop
    - a tablet
    ....?

    Please complete your system specs (see mine for comparison) - include details of your disk - SSD? HDD? something else?

    When you boot, do you see a login prompt? Does the black screen appear before or after you log in?

    Given the above, we can suggest an appropriate way forward. Thanks.
      My ComputerSystem Spec
  3.    17 May 2017 #3
    Join Date : May 2017
    Posts : 5
    Windows 10
    Thread Starter

    Desktop pc
    i7 something
    Nvidia gtx 970
    Secondary video card set up as physx driver
    Hybrid drive 1tb
    16 gb ram
    Creators build

    Was working fine yesterday morning. It had finished the creative update, then i logged in so it could finish updating. Left for work and came back to black screen and cursor.
    Restarted, can see login screen and then logs in to black screen and cursor.
      My ComputerSystem Spec
  4.    17 May 2017 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,079
    Win 10 Pro (1703)

    Hi, this might be related to your Nvidia graphics driver version and the CU. Your driver version will probably have changed having done the CU upgrade.
    Black screen when updating nvidia driver to latest version. Solved - Windows 10 Forums
    Latest NVIDIA GeForce Graphics Drivers for Windows 10 - Page 63 - Windows 10 Forums

    Also noted you have 2 video cards.
      My ComputerSystem Spec
  5.    17 May 2017 #5
    Join Date : May 2017
    Posts : 5
    Windows 10
    Thread Starter

    The nvidia drivers could cause explorer.exe not to start?

    Ugh, i thought i was done having issues with nvidia
      My ComputerSystem Spec
  6.    17 May 2017 #6
    Join Date : Apr 2016
    Manchester, U.K.
    Posts : 551
    Windows 10 Pro 64bit

    I had the same problem with nVidia 960m driver recently, no picture but could open & see task manager, I then started ending anything nVidia related, after closing a couple the desktop appeared. I then uninstalled the driver & reinstalled it.
      My ComputerSystem Spec
  7.    17 May 2017 #7
    Join Date : May 2017
    Posts : 5
    Windows 10
    Thread Starter

    When i try to close them they keep reopening a second after
      My ComputerSystem Spec
  8.    17 May 2017 #8
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,079
    Win 10 Pro (1703)

    Can you confirm you have no special themes applied or anything that modifies the GUI?
    And are both video cards the same?
      My ComputerSystem Spec
  9.    17 May 2017 #9
    Join Date : May 2017
    Posts : 5
    Windows 10
    Thread Starter

    I do use stardock stuff for themes, and no they are different. I forget what the lower one is, just miles beneath the 970
      My ComputerSystem Spec
  10.    17 May 2017 #10
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,079
    Win 10 Pro (1703)

    If you want to uninstall the nvidia driver, you will probably be able to do that in Safe Mode. You can boot to Safe Mode by clicking the Power button on the login screen, then SHIFT left click Restart - follow the prompts.

    You will probably need to do this:
    http://www.thewindowsclub.com/make-w...k-in-safe-mode

    Then you could restart and see if it reinstalls and works.

    And you could use the same procedure to install a different version if needed.

    You can find out what your other graphics card is easily from Control Panel, Device Manager, or Settings, search for device manager.

    Once in Safe Mode, you could also have a look at your Reliability History and Event Log and see if those tell you anything helpful.
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Black screen no cursor previous screen of starting repair
One of my coworkers recently bought a new Toshiba laptop. He has only had it a few months before one day he turned his comp on and it loaded into starting recovery repair or something along those lines. he tried turning it on and off a few times...
General Support
Black Screen of Doom but Booted to login screen (no cursor just blank)
Hey everyone. I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the...
Installation and Upgrade
Computer boots to Black Screen with Cursor Before Lock Screen
I recently upgraded to Windows 10 from the taskbar on my desktop. The upgrade was successful and I was able to use my computer normally. Today, when I started my computer, a disk check was started. After a long time of being stuck at 10%, I force...
General Support
Black screen with cursor
My Windows 10 was running perfectly well for one full week. Then this morning I noticed it installed some update and after reboot the screen went black and the cursor appeared. I tried every thing but nothing helped. I cannot even access the...
General Support
Black Screen With Cursor PLEASE HELP
Okay so I'm panicking a bit here. Installed the 'Windows 10 Login Screen Changer' that I found on this forum, clicked 'change background' and bam...black screen. I turned the computer off and on again and still black screen with a Cursor. Ctrl...
Installation and Upgrade
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 00:48.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums