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  1.    16 May 2017 #1
    Join Date : May 2017
    Posts : 8
    Windows 10

    Recovery drive issue


    So my Dell XPS13 was getting a bit slow and bogged down, so I decided to try out the recovery drive that I created a while back. Now that I think about it, I can't remember if I created the drive when the computer was still running windows 8.1 or after the upgrade to 10.

    When I first started it up with the drive installed, it asked me which keyboard layout I have, then after I selected it, there was a quick flash of weird colours, then the screen went dark. The computer was still on, but I didn't think it was working right so I (stupidly?) removed the drive and tried to start the computer normally. It starts up, shows the Dell logo but then goes dark and stays like that. I tried pressing both F8 and F11 on startup, and neither worked...black screen.

    Then I decided to try the recovery drive again, and it no longer shows anything except a dark screen. I can hear some activity now and then from the machine (possibly a fan or drive noise), but nothing on the screen. The light on the Sandisk thumb drive is "breathing" (slow fade in and out) which apparently means inactivity? I need the computer tomorrow. Should I be seeing any signs of progress? How long should this take? I'd hate to wait 8hrs only to find out it's not doing anything. My data is all backed up so I'm not concerned about that.
    Last edited by rgvsuzuki; 16 May 2017 at 13:20. Reason: Update
      My ComputerSystem Spec
  2.    16 May 2017 #2
    Join Date : Jul 2015
    Posts : 9,371
    Windows 10 Pro

    I would pull the plug on the power supply, remove the battery, hold the power key down for 10 seconds. With nothing connected to the USB ports, reinstall the batter, plug the power supply back in, then press the power key to turn it on. See if that gets you back into the installed Windows.
      My ComputerSystem Spec
  3.    16 May 2017 #3
    Join Date : May 2017
    Posts : 8
    Windows 10
    Thread Starter

    The battery is inside the computer. I think the screws are tiny torx. I'll see if I can do that. Thanks

    Edit: when I touch the trackpad a cursor now shows up...a step in the right direction?
    Maybe I'll give it some more time before I do anything.
    Last edited by rgvsuzuki; 16 May 2017 at 13:46. Reason: Update
      My ComputerSystem Spec
  4.    16 May 2017 #4
    Join Date : Jul 2015
    Posts : 9,371
    Windows 10 Pro

    Do you have access to another computer? You could make a bootable USB flash drive of Kyhi's Recovery Tools and see if the computer will boot from that:
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums

    To make a USB flash drive bootable in both UEFI and legacy BIOS modes:
    Insert the USB flash drive
    From a command prompt, run diskpart. Accept the UAC warning if it comes up. Then after diskpart run:

    list disk
    select disk # <- replace # with the disk number of the USB flash drive
    clean <- this will ERASE the entire USB flash drive!
    create part pri
    format fs=fat32 quick
    active
    exit
    exit


    Then mount either a Windows 10 installation ISO file created by the Windows 10 Media Creation Tool or Kyhi's Recovery Drive.
    Copy all the files and folders from the mounted ISO file to the USB flash drive.
      My ComputerSystem Spec
  5.    16 May 2017 #5
    Join Date : May 2017
    Posts : 8
    Windows 10
    Thread Starter

    Quote Originally Posted by NavyLCDR View Post
    Do you have access to another computer? You could make a bootable USB flash drive of Kyhi's Recovery Tools and see if the computer will boot from that:
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums

    To make a USB flash drive bootable in both UEFI and legacy BIOS modes:
    Insert the USB flash drive
    From a command prompt, run diskpart. Accept the UAC warning if it comes up. Then after diskpart run:

    list disk
    select disk # <- replace # with the disk number of the USB flash drive
    clean <- this will ERASE the entire USB flash drive!
    create part pri
    format fs=fat32 quick
    active
    exit
    exit


    Then mount either a Windows 10 installation ISO file created by the Windows 10 Media Creation Tool or Kyhi's Recovery Drive.
    Copy all the files and folders from the mounted ISO file to the USB flash drive.
    I have access to another computer, but I don't understand the instructions above. How do I get to command prompt (you're talking about the second computer right?).

    I took the back off, unplugged the battery for about 20 minutes and tried again, but the screen still goes dark after the Dell logo goes away.

    There's a few different Winpese files in Kyhi's post...how do I know which one to use?
    Thanks
      My ComputerSystem Spec
  6.    16 May 2017 #6
    Join Date : May 2017
    Posts : 8
    Windows 10
    Thread Starter

    Ok I plugged a flash drive into my other computer and I got into diskpart list disk. It shows Disk 0 and Disk 1, then below that it says DISKPART>

    How do I figure out which number the flash drive is? It's shown as G in folders. Also where do I enter this number in list disk?
      My ComputerSystem Spec
  7.    16 May 2017 #7
    Join Date : Jul 2015
    Posts : 9,371
    Windows 10 Pro

    I would use Kyhi's Recovery Drive version Win14393PESE_x64 ISO v170116

    You pick which disk is the USB flash drive by looking at the capacity. My USB flash drive in the below example is rated as 32GB. That equates to the 28 GB drive listed. I know it isn't 447 or 931 GB, so it has to be the 28 GB drive. The difference is because manufacturers call megabytes and gigabytes in factors of 10. 1,000,000 bytes is a MB and 1,000 MB is a GB. But Windows uses the binary definition of megabytes and gigabytes which are in factors of 2. 1,024 KB is a MB. 1,024 MB is a GB.

    Code:
    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.
    
    C:\Windows\system32>diskpart
    
    Microsoft DiskPart version 10.0.15063.0
    
    Copyright (C) Microsoft Corporation.
    On computer: JOHN-LAPTOP
    
    DISKPART> list disk
    
      Disk ###  Status         Size     Free     Dyn  Gpt
      --------  -------------  -------  -------  ---  ---
      Disk 0    Online          447 GB      0 B        *
      Disk 1    Online          931 GB    10 GB        *
      Disk 2    No Media           0 B      0 B
      Disk 3    Online           28 GB      0 B
    
    DISKPART> select disk 3
    
    Disk 3 is now the selected disk.
    
    DISKPART> clean
    
    DiskPart succeeded in cleaning the disk.
    
    DISKPART> create part pri
    
    DiskPart succeeded in creating the specified partition.
    
    DISKPART> format fs=fat32 quick
    
      100 percent completed
    
    DiskPart successfully formatted the volume.
    
    DISKPART> active
    
    DiskPart marked the current partition as active.
    
    DISKPART> exit
    
    Leaving DiskPart...
    
    C:\Windows\system32>exit
    When mounted, Kyhi's Recovery Drive ISO file looks like this. You would then copy all these files and folders to the USB flash drive:

    Click image for larger version. 

Name:	Capture.JPG 
Views:	0 
Size:	52.3 KB 
ID:	135321
      My ComputerSystem Spec
  8.    16 May 2017 #8
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,031
    Windows 10 Pro

    In Diskpart, when you type List Disk, it shows the drives on the computer, by Disk#. (ie) Disk 0 is usually the C:. You can also tell under the heading Size the much larger drive will be the C: drive the smaller size drive is the Flash Drive.
    Now type the Disk# (ie) Disk 1, Disk2 etc of the Flash Drive and press enter. It should say this disk is now Selected. Now type Clean and press enter, be sure you are selecting the the correct drive as this will wipe everything off of the drive.
      My ComputerSystem Spec
  9.    16 May 2017 #9
    Join Date : May 2017
    Posts : 8
    Windows 10
    Thread Starter

    I really appreciate the detailed instructions! I got the flash drive setup. So just plug it in and hit power? Then what?
      My ComputerSystem Spec
  10.    16 May 2017 #10
    Join Date : Jul 2015
    Posts : 9,371
    Windows 10 Pro

    Quote Originally Posted by rgvsuzuki View Post
    I really appreciate the detailed instructions! I got the flash drive setup. So just plug it in and hit power? Then what?
    Possibly. If the BIOS/UEFI is set to boot from USB first, then is should boot into Kyhi's Recovery Drive. If not, then from a powered off state, press the power button, then start tapping on the F12 key. That should bring up a boot device list that you can select the USB flash drive from.
      My ComputerSystem Spec

 
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