Problems with Windows 10

MilanNL · 14 May 2017

Hello community,
In 2015, I bought a PEAQ laptop for schoolwork and entertainment. I used it until 2017, when it faced serious problems, for example Windows File Explorer crashing whenever I wanted to do something, files disappeared and some programs became unusable. So I got a new computer, also running Windows 10, but now I am getting the same problems: COM Surrogate, Runtime Broker and Shell Infrastructure Host are using way too much CPU so that the pc is getting slow, and whenever I select a file, Windows File Explorer crashes. Can somebody help me?

dalchina · 14 May 2017

Hi, can you please do a clean boot (see Tutorial index or search if unsure how) and then post a screenshot of your task manager, CPU organised high to low by clicking on the CPU tab.

Please advise if explorer is still crashing.

If it is, please download and run Shellexview (free). Run it, hide all MS extensions, disable all others.

Then again see if explorer is crashing.

Also please do these two basic checks:
- your file system
From an admin command prompt
[Windows key + X, click command prompt (admin)]
chkdsk C: /F
Your PC will need to restart.
Post back the result, which you can get after a restart as follows:
How do I see the results of a CHKDSK that ran on boot? - Ask Leo!
Make sure the result is clear or fixed- else do not proceed.

- your system files
From an admin command prompt
SFC /SCANNOW

and report the summary result.