1.    14 May 2017 #1
    Join Date : May 2016
    Posts : 45
    Windows 10

    Tablet jammed up whilst attempting recovery - help urgent please!


    I have a windows 10 tablet - Tesco Hudl type and it was perfectly ok.

    I went to sell it so I started to recover it to factory settings and after a couple of hours of doing this a message came up on the screen which says 'a configuration change was requested..................
    Press F12 or volume up to erase info on TPM'!!

    But.........I cannot get out of this screen to do this. If I switch off the tablet and switch it on again it still shows the same screen!!

    I am elderly and do not understand what I have done. It has plenty of charge in it as I put it on mains for the recovery

    Is there anything I can do or is it no good - it is only a year old

    Thanks so much

    Gordon
      My ComputerSystem Spec
  2.    14 May 2017 #2
    Join Date : Dec 2015
    Posts : 5,893
    Windows10

    Hold the power off button down for about 30 seconds when you switch it off. With luck it will now switch on properly.
      My ComputerSystem Spec
  3.    14 May 2017 #3
    Join Date : May 2016
    Posts : 45
    Windows 10
    Thread Starter

    I did that but all that did was it went off then came on again whilst I had the button down. Goodness knows what I have done!
      My ComputerSystem Spec

 


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