1.    13 May 2017 #1
    Join Date : May 2017
    Sierra Nevada Foothills
    Posts : 2
    win 10 64bit

    Win 10 file system crashes


    I just got a Dell i7 6700 laptop. The file system just crashes with 2 seconds of black screen and then the desktop comes back with no files on the screen. It does it more when the computer is busy. VPN, Chromecast, anything else and it crashes when I move folder files around on the screen.
    MY old ASUS i7 6500 did a similar thing. If I was looking at a folder with a lot of files. Every once in a while it would just reset to the first file in the folder. My Dell is only a week old and I am disappointed with the performance. Any ideas? I got a message from MS that a big new update is coming. I hope it cures this.
      My ComputerSystem Spec
  2.    14 May 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,945
    Win 10 Pro (1703)

    Hello, if I understand this correctly, your file explorer is restarting.

    This is not Windows per se, and this is not normal behaviour. It is most likely related to something installed.

    So, a process of elimination.

    1. Boot to Safe Mode. Try this for 'long enough' - longer than the time in which you'd typically see a crash. Do you observe any?
    2. Now do a clean boot. (You can configure this from Safe Mode).
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts Windows 10 Performance Maintenance Tutorials
    part 1

    When logged in - again, give it enough time to see if there are any crashes.

    You can use this time to look at
    a. Your Reliability History (type Reli in Cortana's search bar).
    Look at the red X's- click there and look at reports related to explorer.
    Post a screenshot of anything that looks helpful.

    (Use icon 'Insert Image' to the left of the video icon above your post to do that).

    b. Also check your event log.

    Note: When you do experience an explorer crash, note the time, as you can use the time stamp in the event log to find the right place to look.

    3. If you are still experiencing file explorer crashes, download and install Shellexview (free).
    Run that, hide all MS extensions, disable all other shell extensions (things added to explorer).

    Now see if you have any file explorer crashes.

    Note: some people find the next build upgrade introduces new problems. I've not seen reports of it fixing old ones that I can recall.
      My ComputerSystem Spec
  3.    14 May 2017 #3
    Join Date : May 2017
    Sierra Nevada Foothills
    Posts : 2
    win 10 64bit
    Thread Starter

    Thank you


    I will try this ans let you know. Thanks for the detailed answer!!!
      My ComputerSystem Spec

 


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