1.    11 May 2017 #1
    Join Date : May 2016
    Posts : 3
    Windows 10

    x265 HEVC Video not playing or thumbnails


    Hi,
    My desktop PC (64bit Windows10 home) will not play HEVC videos with the default player, I just get a blank screen but can hear the audio. When viewing the files folder I just get the program icon and not a thumbnail. I assumed HEVC was not supported but trying the same files on another Windows10 laptop and they work fine.

    How do I fix this?

    Thanks

    JD
      My ComputerSystem Spec
  2.    11 May 2017 #2
    Join Date : Sep 2014
    Posts : 336
    Window 10

    Quote Originally Posted by Jon Doe View Post
    Hi,
    My desktop PC (64bit Windows10 home) will not play HEVC videos with the default player, I just get a blank screen but can hear the audio. When viewing the files folder I just get the program icon and not a thumbnail. I assumed HEVC was not supported but trying the same files on another Windows10 laptop and they work fine.

    How do I fix this?

    Thanks

    JD
    Do the two devices have the same video card? That could explain why one plays the HEVC file and the other does not.
      My ComputerSystem Spec
  3.    11 May 2017 #3
    Join Date : May 2016
    Posts : 3
    Windows 10
    Thread Starter

    Quote Originally Posted by PJLLB View Post
    Do the two devices have the same video card? That could explain why one plays the HEVC file and the other does not.
    Thanks for the reply.
    I doubt they have the same video card.
    VLC plays HEVC's on both machines without a problem. I wouldn't have thought the video card would effect the thumbnails? From what I have been reading, x265 (HEVC) is normally software decoded (x264 is often hardware decoded).

    Cheers
    JD
      My ComputerSystem Spec
  4.    26 May 2017 #4
    Join Date : Aug 2016
    Posts : 14
    Windows 7

    The default player only plays HEVC if your system contains a GPU with HEVC hardware acceleration capabilities. It is probably for licensing reasons.
      My ComputerSystem Spec

 


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