Windows 10: Missing text after reboot in Win 10 Pro 64bit CU

  1. Posts : 179
    Win 10 Pro 64bit Fall CU
       07 May 2017 #1

    Missing text after reboot in Win 10 Pro 64bit CU

    Norton NIS did its normal update the other day and, as sometimes requested, it asked for a reboot. Now, I've been using Norton NIS for 17 years and there's been no problem with it and Windows so this cause for a reboot shouldn't be an issue but.........

    after I rebooted, the desktop, all folders, all menus, etc., came up missing descriptive text, just icons. I'd include a screenshot of this using Paint but using 'Print screen' or 'alt print screen' and trying to 'paste' it into Paint produces a blank picture. Beside, all the selections in Paint are icon only and even if you hover over the icon, no description comes up.

    Anyway, I rebooted again to the same issue. I finally had to use Macrim to restore an image from a few days ago as the Win 10 CU rescue disk could not 'repair' the problems.

    I'm sure this is a CU problem, not Norton. Has anyone heard of this happening to a Win OS?

    Also, how do you boot to Safe Mode in Win 10? I know that sometimes you have to use the rescue disk for this but the rescue disk for CU did not have the Startup Settings under Advanced options.

      My ComputerSystem Spec

  2.    07 May 2017 #2

    Hi, yes there are some similar reports- feel free to search or browse.

    Safe Mode: - see the Tutorial section, which is worth being aware of -

    here are 3 I've found for you:
    Boot into Safe Mode on Windows 10 - Windows 10 Performance Maintenance Tutorials
    Note: SHIFT + left click Restart is an easy way to start the procedure.

    And you can do this if you wish:
    Add Safe Mode to Boot Options in Windows 10 - Windows 10 Installation Upgrade Tutorials
    Add Safe Mode to Desktop Context Menu in Windows 10 - Windows 10 General Tips Tutorials
      My ComputerSystem Spec

  3. Posts : 179
    Win 10 Pro 64bit Fall CU
    Thread Starter
       07 May 2017 #3

    Thanks. But those options depend on having text available or a 'repair' disk that has Safe Mode in the Advanced selection (which my CU repair disk, unfortunately, does not have). And using the Command Prompt when you don't have text doesn't work because you don't have any (eg. C:\) visible and you can't see what you type).

    Too bad there isn't a 'F' key option on boot, like XP used to have.
      My ComputerSystem Spec

  4. Posts : 179
    Win 10 Pro 64bit Fall CU
    Thread Starter
       07 May 2017 #4

    As an aside, I tried your 'Add Safe Mode to Boot Options' using MSCONFIG. Will let you know if this works when I reboot later this afternoon.

      My ComputerSystem Spec

  5.    07 May 2017 #5

    There's this option - assuming it's still valid in the CU- to add F8 back
    The idea of not supporting F8 was simply that with booting being fast, and with fast boot, hitting f8 would not be captured most of the time- it wouldn't work.

    Enable or Disable F8 Advanced Boot Options in Windows 10 - Windows 10 Performance Maintenance Tutorials
      My ComputerSystem Spec

  6. Posts : 179
    Win 10 Pro 64bit Fall CU
    Thread Starter
       07 May 2017 #6


    F8 might work on my system because my mobo has a 15 second 'go to bios' screen before actually starting Windows. I'll give it a try.

    Thanks again.
      My ComputerSystem Spec


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