oem or not??? & kernel error

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  1. Posts : 29
    Windows 10 Pro (x64) Version 1903 (build 18362.418)
       #1

    oem or not??? & kernel error


    hi, i bought a pc 11 months ago with what i believe contained at leas win7 pro. the auto upgrade to win10 pro was done over the net and after one of the upgrades it started bsod with a message to the effect that there is a kernel error - this usually happened when there was something done with the internet connection - [sorry for the vagueness...]
    as the pc is still under guarantee i took it to the vendor and they looked at the box and, finding no oem sticker, said they cant to anything about the software as the box was bought without os.
    i attach a screenshot of the 'system' - maybe someone can tell me if this was oem software, as i do not posses win7 pro and could not have installed it.
    i know this is not the thread, but are there references to address bsod caused by 'kernel' errors
    God bless
    gabriel
    Attached Thumbnails Attached Thumbnails oem or not??? & kernel error-oem000.png  
      My Computer


  2. Posts : 12,481
    Win10 Version 21H2 Pro and Home, Win11 Pro
       #2

    For Windows 7 and earlier click Start, right-click My Computer, click Properties. At the bottom of the panel look for what this image shows:

    If it is an OEM there are letters as such in the Product ID, if it is Retail there will be 3 numbers instead of the OEM. Windows 10 messes that up making it harder to tell.

    There is a small program called ShowKeyPlus linked to on this forum, might search for it to get what the key is.
      My Computers


  3. Posts : 17,369
    Windows 11 Pro
       #3

    Showkey Plus is the program that you want to start with:
    ShowKeyPlus - - Windows 10 Forums

    Also, if you open a Command Prompt (Admin) or Powershell (Admin) and run:
    slmgr /dlv

    The results will tell us if you have a legitimate activation of Windows 10 or some hacked KMS activation:

    oem or not??? & kernel error-capture.jpg
      My Computer


  4. Posts : 29
    Windows 10 Pro (x64) Version 1903 (build 18362.418)
    Thread Starter
       #4

    thanks all, my win10 is legit.
    attached showkey results - does that indicate an oem?
    oem or not??? & kernel error Attached Files
      My Computer


  5. Posts : 3,449
       #5

    gabrielsmit said:
    thanks all, my win10 is legit.
    attached showkey results - does that indicate an oem?
    No it does not...sorry

    OEM Key: OEM key not present in firmware

    The seller needs to give you the key that the previously intalled OS was activated with..
      My Computer


  6. Posts : 3,257
    Windows 10 Pro
       #6

    It's not clear where you got the computer from. Did you get it from a third party? Or from the vendor themselves?

    If it's a third party, then you will have to find out from them how the OS got there. If it's from the vendor, and it came with an OS, you will have to convince them that this is the case.

    Also, unless the PC had the key embedded in the BIOS (Windows 8 or greater), there's no way to look at your OS and figure out what the original key was now that you've upgraded. Did you keep a backup?
    Last edited by Mystere; 06 May 2017 at 13:56.
      My Computer


  7. Posts : 3,449
       #7

    Mystere said:
    It's not clear where you go the computer from. Did you get it from a third party? Or from the vendor themselves?

    If it's a third party, then you will have to find out from them how the OS go there. If it's from the vendor, and it came with an OS, you will have to convince them that this is the case.

    Also, unless the PC had the key embedded in the BIOS (Windows 8 or greater), there's no way to look at your OS and figure out what the original key was now that you've upgraded. Did you keep a backup?
    If that PC was Win7 there would be an OEM marker

    OEM Key: OEM key not present in firmware

    .. tells the story
      My Computer


  8. Posts : 29
    Windows 10 Pro (x64) Version 1903 (build 18362.418)
    Thread Starter
       #8

    thanks superfly and mystere, i bought the pc new from a vendor last june. i do not have win7 premium or pro or win10 pro install disks. i argue it had the os on board and they argue the lack of oem sticker indicates they sold it bare. either way it does not really matter at this stage, my word against theirs.... i took the pc back as it has frequent bsods, see image, in order to fix it as it is under warranty. now it is up to me to try and address the bsod situation without losing the win10 as i do not have access to an install disk.
      My Computer


  9. Posts : 29
    Windows 10 Pro (x64) Version 1903 (build 18362.418)
    Thread Starter
       #9

    herewith bsod img i forgot to attach


    .......
    Attached Thumbnails Attached Thumbnails oem or not??? & kernel error-michelle-bsod.jpg  
      My Computer


  10. Posts : 3,257
    Windows 10 Pro
       #10

    gabrielsmit said:
    thanks superfly and mystere, i bought the pc new from a vendor last june. i do not have win7 premium or pro or win10 pro install disks. i argue it had the os on board and they argue the lack of oem sticker indicates they sold it bare. either way it does not really matter at this stage, my word against theirs.... i took the pc back as it has frequent bsods, see image, in order to fix it as it is under warranty. now it is up to me to try and address the bsod situation without losing the win10 as i do not have access to an install disk.
    Since Windows 10 was already installed, you can re-install it (as long as you use the same edition, ie home or pro) using the Windows 10 Media Creation Tool. Choose to create an installation disk, then when you install choose "I don't have a key" and it will install, and should activate since you've already had it installed and activated.

    That's assuming the vendor did not replace the system with a new one, in which case you'd be out of luck.
      My Computer


 

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