1.    06 May 2017 #1
    Join Date : Dec 2013
    Portsmouth Hampshire
    Posts : 1,833
    Windows 10 x86 14383 Insider Pro and Core 10240

    Getting relevant Microsoft support - re. a non-MS Skype account.

    I'm in a situation where Microsoft support has me in a loop!

    I have a longstanding Skype account on my VOIP phone, which has no password, and nothing on the phone to tell me anything other than the Skype username. Many overseas friends use this connection. The phone links with our house BT line.

    As far as I know, there is nowhere to even enter a password on the phone.

    It is impossible to get help on this from the *Skype help from Microsoft without involving my Microsoft account, and the only "help" offered is to send me a code to change my Microsoft account password, which I don't want to do and it will not help with the Skype problem, which has nothing to do with my Microsoft account.

    If I go to Microsoft generally to tell them that I have a problem with Skype, they want to send me to the Skype help page at * above.

    Any comments, feedback and requests I send on the help pages seem to get lost in space (yet it states not to include any personal information on the form including email and skype username), so how can I be contacted with specific help?

    If I did manage to link the Skype phone username to a Microsoft Account, I'd also want it to be shared with my Wife, since both of us use the same Skype username on the phone.
      My ComputersSystem Spec
  2.    06 May 2017 #2
    Join Date : Oct 2013
    A Finnish expat in Germany
    Posts : 12,979
    Windows 10 Pro

    I'm not sure I understand what the issue is? Can't you sign in to Skype?

    Even before Microsoft acquired Skype and Skype started to use Microsoft accounts for users to sign in, it was impossible to have a Skype account without a password. You must have a password for your account, it's just that simple. It is irrelevant if you do not remember what it is or even if you can't remember ever setting one; there is no such thing than a Skype account without password.

    You can try to recover the password by signing in with either your Skype name or phone number at Sign into your Skype account and following instructions:

    Click image for larger version. 

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    Notice: before doing this, sign out from any possible Microsoft account in browser you are using; if you leave yourself signed in to a Microsoft account, that account will be automatically used because nowadays every Microsoft account is also a Skype account.

    When signed in you will be asked to which existing or new Microsoft account you want to assign this old Skype name (obligatory, all old Skype names must be connected to a Microsoft account).

    If recovery fails, if you simply can't do it, your only option is to start using a new new Microsoft account as your Skype account and inform all your friends and family about it. If as you say you share Skype account with your wife I recommend setting up a new Microsoft account exclusively for this purpose.

      My ComputerSystem Spec
  3.    06 May 2017 #3
    Join Date : Dec 2013
    Portsmouth Hampshire
    Posts : 1,833
    Windows 10 x86 14383 Insider Pro and Core 10240
    Thread Starter

    I can't call out or receive calls via computer on the Skype username that the VOIP phone uses.

    As far as I can tell, the phone account username and password is identical, and has nothing to do with a MS account.
      My ComputersSystem Spec


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