New
#1
popup asking me to call windows? now asking me to restore computer
r?
tech/IT help please? so my mom went to a legit website unless she mistyped it, then a popup came up, saying system had a virus and to call windows with a phone #. we did & he said we hv ransomware *i don't think we have it though, didn't fit with what i googled* & he said we have to pay $199.99 to fix & then another amount for 1 yr security b/c i don't think we have anything installed. my dad said restart the computer b/c it was a scam. unfortunately that was on speaker before we hung up with guy. once we restarted the computer, it was asking for a password, but that screen didn't look familiar. eventually it got to where we are now, which is asking us to restore the computer. the yelp IT guy we used before said he wouldn't click it & then mentioned it's his off day today