Page 1 of 2 12 LastLast
  1.    29 Apr 2017 #1
    Join Date : Apr 2017
    Posts : 6
    Windows 10

    Desktop stuck and won't boot freeze at spinning dots


    My pc shut down in sleep mode and I have not been able to get it to boot up again after trying literally 100s of things.What happens is most of the time I can't get any display when I turn it on and the keyboard lights don't come on. Then some time I can get it to boot to the BIOS screen. When I select anything to boot I get as far as the first windows screen and after about 3 dots (of the spinning dots) appears it just freezes and I have to power it off. At the point where it freezes the lights on the keyboard also go out which I think might be significant (but I don't know what it means!) I just can't get it past that point!!!The same thing happens with Windows 7 CD, WIndows 10 media creation tool, blank HDD to install fresh. Literally everything I have tried does the same thing. I have replaced the motherboard for a brand new one so it's not that.I have tested with another graphics card, another power supply, other cables/adaptors etc.If I plug the HDDs in to my laptop all the files are visible and normal. HDD health software says disks are in good health.The only thing I haven't been able to test is the cpu. Would a failing cpu cause these problems? If you can help I would be eternally grateful because I'm looking at the possibility of having to bin a 1000+ computer because I can't fix it.

    Andy

    [Can't get zip file of computer data because I can't boot the computer]
      My ComputerSystem Spec
  2.    29 Apr 2017 #2
    Join Date : Mar 2017
    Texas
    Posts : 19
    WinXP/ Win7/ Win8.1, and WinX

    Quote Originally Posted by andysolaini View Post
    My pc shut down in sleep mode and I have not been able to get it to boot up again after trying literally 100s of things.What happens is most of the time I can't get any display when I turn it on and the keyboard lights don't come on. Then some time I can get it to boot to the BIOS screen. When I select anything to boot I get as far as the first windows screen and after about 3 dots (of the spinning dots) appears it just freezes and I have to power it off. At the point where it freezes the lights on the keyboard also go out which I think might be significant (but I don't know what it means!) I just can't get it past that point!!!The same thing happens with Windows 7 CD, WIndows 10 media creation tool, blank HDD to install fresh. Literally everything I have tried does the same thing. I have replaced the motherboard for a brand new one so it's not that.I have tested with another graphics card, another power supply, other cables/adaptors etc.If I plug the HDDs in to my laptop all the files are visible and normal. HDD health software says disks are in good health.The only thing I haven't been able to test is the cpu. Would a failing cpu cause these problems? If you can help I would be eternally grateful because I'm looking at the possibility of having to bin a 1000+ computer because I can't fix it.

    Andy

    [Can't get zip file of computer data because I can't boot the computer]
    Sounds like a hardware issue. Open it up. Start it. See if the fans are working. If they are: Check power supply. Sometimes flaky behavior ( more often than not), is caused by the PS taking a dump. Either way, FIRST thing I'd do, is replace the PS, they're cheap enough to buy on a whim.

    If the PS checks out ok:

    Pull ram, and re-seat. Pull any bus cards, re-seat. Unplug the power from the board, re-plug (ONLY with power OFF). If you have a spare video card, or can acquire one (an old, compatible, working one for testing purposes will do, it would be a good idea to see if it'll work. If it does, replace your old video card).

    If that don't work:

    Pull Heat sink/CPU, re-seat, and re-gel the CPU, and clean the fan and heat sink (Wouldn't hurt to clean the entire computer for that matter).

    If that doesn't work, you may need to replace the board (or try and reflow the southbridge chip, but that's best left to idiots, like myself to attempt).

    If the fan doesn't work:

    Pull CPU, re-seat, re-gel. Replace with a new fan.

    Either way, I'd start thinking about getting a new PS.

    I've also seen bad SATA drives cause this.

    Anyone who owns a PC, and doesn't want to pay to have it fixed, should have at a minimum on hand:

    Spare PS (200watt PS is cheap!)
    Two, spare, 2gb sticks of ram (compatible with your machine), to use to boot into BIOS, and test your ram sockets ($12).
    Spare video card ($15-20).
    Spare hard disk (120gb SATA can be had for as little as $5).
    Thermal gel. It's not quantum physics to re-gel a CPU ($15).

    ANY old, known working test equipment that's known compatible with your system will work
    Last edited by Khzyvfonhes; 01 May 2017 at 06:19.
      My ComputerSystem Spec
  3.    30 Apr 2017 #3
    Join Date : Apr 2017
    Posts : 6
    Windows 10
    Thread Starter

    Thanks for the answer.

    I should have put in the original post that the first thing I tried was using my old PSU and graphics card to test the machine. The same thing happened so I kind of ruled those out (but I might try the old PSU again just to be sure). I took the PC to a shop after that and had them have a look at it and they said they thought it was the board. So on that advice I bought a new one of exactly the same type. The new one produces the exact same issues.

    The only things I don't have old ones of to test are the RAM and CPU. In the case of the CPU if you think this might be a cause then I might RMA it because the warranty runs out in 5 days time and I'd rather get it checked than find out after the warranty expires that that was the cause!

    Any other suggestions?
      My ComputerSystem Spec
  4.    01 May 2017 #4
    Join Date : Mar 2017
    Texas
    Posts : 19
    WinXP/ Win7/ Win8.1, and WinX

    Quote Originally Posted by andysolaini View Post
    Thanks for the answer.

    I should have put in the original post that the first thing I tried was using my old PSU and graphics card to test the machine. The same thing happened so I kind of ruled those out (but I might try the old PSU again just to be sure). I took the PC to a shop after that and had them have a look at it and they said they thought it was the board. So on that advice I bought a new one of exactly the same type. The new one produces the exact same issues.

    The only things I don't have old ones of to test are the RAM and CPU. In the case of the CPU if you think this might be a cause then I might RMA it because the warranty runs out in 5 days time and I'd rather get it checked than find out after the warranty expires that that was the cause!

    Any other suggestions?
    I recommend you get it back under warranty IMMEDIATELY! Whatever was taken from the old board, and placed in the new one is the culprit (Ram, CPU).

    Good luck, keep us updated.
      My ComputerSystem Spec
  5.    01 May 2017 #5
    Join Date : Apr 2017
    Posts : 6
    Windows 10
    Thread Starter

    I have just submitted an RMA request!

    The problems started under the old board and have continued to the new one. I am using all the same components as before but with a new motherboard.

    I think whatever is causing it the major clue is that it is ALWAYS at the point where the windows spinning dots first appear that it freezes. No matter what I do (normal boot, recovery, safe mode, trying to use windows 10 ISO/USB to fresh install) it always does the same thing at the exact same point.

    I just don't know enough about computers to know what this clue is indicating!
      My ComputerSystem Spec
  6.    01 May 2017 #6
    Join Date : Mar 2017
    Texas
    Posts : 19
    WinXP/ Win7/ Win8.1, and WinX

    Quote Originally Posted by andysolaini View Post
    I have just submitted an RMA request!

    The problems started under the old board and have continued to the new one. I am using all the same components as before but with a new motherboard.

    I think whatever is causing it the major clue is that it is ALWAYS at the point where the windows spinning dots first appear that it freezes. No matter what I do (normal boot, recovery, safe mode, trying to use windows 10 ISO/USB to fresh install) it always does the same thing at the exact same point.

    I just don't know enough about computers to know what this clue is indicating!
    It is indicating that your SATA drive, CPU, or Ram is failing. I would say change all this, one at a time to test, but you're cutting it close on warranty, and are better off taking it back. After thinking about it, I think your hard disk has failed, however, I'm not hands on your system to know for sure, but I have seen it a few times. SATA drives do WEIRD stuff to your system, when they fail.

    I would like to recommend acquiring these items from Ebay, for future use:

    Spare compatible CPU, if you can afford it.
    Two, spare 2gb sticks of compatible ram. Dirt cheap.
    A 160, or so gb compatible SATA drive. Also dirt cheap.
    For testing purposes.

    Also, I would like to recommend getting an inexpensive 2.5" external USB2.0 case ($3-15 on Ebay), and a small capacity 2.5" SATA hard drive to put into it from Ebay ($10-20), download Macrium Reflect (It's free), and image your computer to that external drive with it. No sense in the stress of losing your data, settings, drivers, and O/S needlessly.
    NEVER trust, or rely on a "Recovery partition". I've seen many a tear shed because a hard disk failed, and the owner failed to image the disk, and failed to make a system repair disk. I've been building computers, writing code, and doing computer repair since 1978, and this has ALWAYS been an issue!

    Good Luck!
    Regards.
    Last edited by Khzyvfonhes; 01 May 2017 at 06:52.
      My ComputerSystem Spec
  7.    01 May 2017 #7
    Join Date : Mar 2017
    Texas
    Posts : 19
    WinXP/ Win7/ Win8.1, and WinX

    I think you should keep the new board, and little by little, build another system with it. Do it on your own. Use YouTube, and Google-Fu to help you along. Someone on this board will always be willing to help you. Just need to ask.

    It would be good to do this, and you may even have a good time doing it. If you like to learn, you'll love this project. There are few things more satisfying, than scavenging Ebay for parts (or the local rubbish heap, I've done this too!), building a system from scratch, learning how to do a perfect software setup, and enjoy using your new "Frankenstein". After a bit, you'll build another, and sell your old one. Just keep track of the parts cost, so you can make a few Ducketts! Don't worry about adding your labor cost into it for awhile, you're being payed the wages of knowledge. Be content with that for awhile. People will be amazed when your "Franken'Puter" smokes their new "Ferrari's"

    Just a few pieces of advice:

    Be patient, and be careful! Static electricity is a computer killer, as is anything strongly magnetic. Get yourself an ESD strap to wear on your wrist.

    Maintenance, maintenance, MAINTENANCE! Weekly. Daily if you surf a lot. NOTHING slogs your computer like lack of maintenance.

    Get, CCleaner (free), Avast free antivirus, malwarebytes (free), and manually clean out your temporary internet files. This goes a LOOONG ways in keeping your computer healthy, and trouble free. It doesn't cost anything but 3 to 5 minutes of your time daily, or weekly.

    DO NOT use "Memory optimizers", Registry cleaners", registry "defraggers", tweaking programs, or exotic "tweaks". These will be either of no effect, or can even wreck your system. There ARE some tweaks that do work, and will nominally "speed up" your system, BUT.... Whatever you enhance in one area, you're going to give something up in others.

    Stay away from pirated software! Most of It has cooties!

    If you can't afford a new copy of windows, download a Linux Mint 17.3, or 18.xx .ISO (Linux is FREE!), and build a really nice Linux box. Linux Mint is fantastic for internet, video, and imaging applications (Gimp is pretty decent, and LibreOffice is excellent), unless you're a gamer, then it's pretty useless.

    You can get really good at it if you want to.

    I rebuild laptops, and I'm confident enough in the systems I build, and my software setup routine, that my local customers get a limited lifetime warranty with their computers!

    I have yet to replace a computer that I have sold.

    If you choose to do this, Good luck!

    Regards!
    Last edited by Khzyvfonhes; 01 May 2017 at 19:08.
      My ComputerSystem Spec
  8.    01 May 2017 #8
    Join Date : Sep 2015
    Staffordshire
    Posts : 362
    Windows 10 Pro

    Looks like a fairly new system to me, two defective z170 Pro motherboards would be extremely unlikely, was this a ready built system or home built?

    Indications would possibly point to a faulty HDD or possibly the SATA cable, just had that on an AMD setup, intermittently stuck at spinning dots on booting, replaced the cable and problem fixed.
    Tried just connecting the boot drive and resetting the Bios to default the trying to boot?
    Tried booting with a bootable Linux DVD or USB stick? Quick way of checking if the hardware excluding the HDD is OK.
    Tried Booting with only one stick of ram at a time, try each stick.
    Removing the Graphics card and using the inbuilt Graphics port?
      My ComputersSystem Spec
  9.    01 May 2017 #9
    Join Date : Apr 2017
    Posts : 6
    Windows 10
    Thread Starter

    Quote Originally Posted by clam1952 View Post
    Looks like a fairly new system to me, two defective z170 Pro motherboards would be extremely unlikely, was this a ready built system or home built?

    Indications would possibly point to a faulty HDD or possibly the SATA cable, just had that on an AMD setup, intermittently stuck at spinning dots on booting, replaced the cable and problem fixed.
    Tried just connecting the boot drive and resetting the Bios to default the trying to boot?
    Tried booting with a bootable Linux DVD or USB stick? Quick way of checking if the hardware excluding the HDD is OK.
    Tried Booting with only one stick of ram at a time, try each stick.
    Removing the Graphics card and using the inbuilt Graphics port?
    It's home built. I've done two other builds but never had the problems I have on this one.

    I agree with the faulty HDD being a cause but what is strange is that I wiped a spare HDD and tried installing windows via the media creation tool on a USB and DVD and the same thing happened when it got to the spinning dots. Now I might not have wiped it properly and it might "remember" something from the computer (if was installed in the computer before the problems started)?

    I have tried taking ALL of the components and cables out and reinstalling everything when I got the replacement motherboard but no joy.

    I have updated the bios to the latest via a bootable usb. I have also tried resetting to default as well as trying turning off fast boot.

    I have tried with 1 stick of ram at a time.

    I tried the onboard graphics port.

    All come up with the same errors.

    I haven't tried testing the hardware with a Linux CD. I don't know how to do this can you help? At least if I could isolate the faulty components it would be a big help.
      My ComputerSystem Spec
  10.    01 May 2017 #10
    Join Date : Sep 2015
    Staffordshire
    Posts : 362
    Windows 10 Pro

    Personally I'd use Linux Mint and burn the ISO to dvd then boot from it and run the Live CD option, not install. Download - Linux Mint

    Another option you can use to check the disk would be the MiniTool bootable Partition Wizard which you can check the HDD with. MiniTool Free Bootable Partition Manager | Partition Wizard Bootable CD

    One Popular method on here is kyhi's Bootable Rescue Disk, see this thread Windows 10 Recovery Tools - Bootable Rescue Disk - - Windows 10 Forums
      My ComputersSystem Spec

 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
Windows 10 boot stuck on spinning dots
Hey, so to start with, I have a gaming pc and a mac. My macs hardrive (bootcamped windows 10) wasnt working. So to test if its still alive, I plugged it into my gaming pc (set it as my first boot option) to see if itll boot.. and it did. The...
General Support
Windows 10 stuck on spinning dots during bootup
I upgraded Alienware Aurora Windows 7 to Windows 10 and everything was going fine. Then one day my computer restarted by itself (I didn't see but I assume it was installing an update) and afterwards it will not boot up. Every time I try to boot I...
General Support
Unable to boot- stuck on blue screen with spinning dots.
I returned home from work today to find that my computer won't boot. Great, it's going to one of those weeks... After the bios screen and the windows 10 logo, the computer hangs on the following screen, blue background with the spinning white dots....
General Support
Stuck at spinning dots
Hi, first of all, sorry for my bad English. My issue is pretty straight forward: last night I left my computer powered on, and when I woke up, I had a Windows update screen stuck at 100%. The mouse didn't work, everything was frozen. I...
Performance & Maintenance
Freeze at spinning dots (loading)
Hi, first of all, sorry for my bad English. My issue is pretty straight forward: last night I left my computer powered on, and when I woke up, I had a Windows update screen stuck at 100%. The mouse didn't work, everything was frozen. I...
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 12:03.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums