Desktop Agent Tray

Jesse Williams · 27 Apr 2017

I don't know if this is the right place to post this, so @Brink (Shawn), you can move it if its in the wrong place.

But, each time I turn my Toshiba Laptop on, it says something like "Desktop Agent Tray has stopped working or is not responding. Windows is checking for a solution for the problem."

This started happening after the Creators Update after Microsoft released it's security updates and patches.

My Toshiba system is in my Specs listed below.

Help would be appreciated! Thanks! :)

spunk · 27 Apr 2017

Most people with this problem have a Qwest Broadband internet service. If "Qwest TouchPoint Agent" app was not updated you would have this problem. You can right click the Taskbar and start the Task Manager, go to the Startup tab and uncheck the TouchPoint Agent, to keep it from starting with Windows Or you can uninstall the Qwest software or discontinue their Broadband service and it should go away.

Jesse Williams · 28 Apr 2017

We have CenturyLink and it's the best internet service in our area. Our other choice would be USA Communications and it is no good. CenturyLink was formerly Qwest. I may just remove the software.