Battery icon problems on tablet

Hi,

I have a small Windows tablet which I upgraded to Creators Update by doing a fresh install. I had copies of drivers and reinstalled all of them. The only issue is the battery icon.

It shows up in the taskbar, but appears 'empty'. Tap / click on it and the text says '100%' all the time. It doesn't change if plugged in or not. The screen brightness part does work, as does 'battery saver'. It seems it just isn't getting the battery level data.

I already tried disabling and enabling both AC adapter items in Device Manager with no effect. Apart from the icon vanishing and reappearing after a reboot.

There are a couple of Power management items relating to the Intel chipset, also no effect when uninstalled and reinstalled.

I tried enabling the 'old' battery flyout and it shows 'unknown remaining'.

All suggestions are welcome!

Hi markweatherill.

I checked two of my laptops, don't have a Windows tablet, and in Device Manager on both there is a major heading for "Batteries". Under the heading there is an device call AC Adaptor but there is also a device called Microsoft ACPI-Compliant Control Method Battery.

From reading your description you don't have one of these but you do have two AC Adapters which you disabled and enabled.

Has Windows picked the wrong driver for your Battery and simply loaded the AC adapter in its place? Might check with vendor site to see if they have driver in some utility or misc pack. Might even be worth resetting BIOS but you would have to document current settings before doing so. Changing the BIOS presents a little more risk.


Ken