I'm part of the IT team for a medical college. All of our students have i5 Surface Books. They're slowly getting the Creators update.

We now have 2 students that have mysteriously lost the ability to scroll horizontally in OneNote 2016. This is the 2-finger track pad scroll gesture. They can scroll vertically just fine. They both report no issue before the update.

What I've tested:

  • Other user on another computer with the Creators update can scroll horizontally.
  • Admin (other) user account on same computer cannot scroll horizontally.
  • Repairing the Office 2016 install does not fix the issue.
  • Uninstalling and reinstalling the Office 2016 install does not fix the issue.
  • All other Office apps (Word, Excel, etc.) allow for horizontal scroll.
  • Other user on another computer without the Creators update can scroll horizontally.
  • Toyed with Track pad settings in Windows such as disabling and re-enabling scrolling in general.
  • Rebooted the machine (always have to mention that )
  • Tried a new notebook in OneNote 2016.


Anyways, if you guys can suggest anything else or other forums I can investigate at, let me know. It's not a huge priority issue. They can scroll horizontally using the touch screen itself, but if this starts happening to a lot of them it could become more of an issue.

I'm thinking maybe it's time to dive into Device Manager, but since it works in other programs, I don't see how it would help. I thought maybe AppData files could be causing this, but the local Admin account had the same issues.

Thank you in advance!