1.    23 Apr 2017 #1
    Join Date : Aug 2015
    Greensburg PA
    Posts : 11
    windows 10 pro

    System crashes/shuts down, no BSOD, cause unknown


    Good morning. About 6 weeks ago my system started to crash occasionally, often from one to several days between crashes. When it crashes it simply shuts down w/o notice as if I turned power off. Screen black of course, and no fans etc.. Doesn't seem to matter what programs are open. Of course all work not saved is gone.

    Setup: GA-Z170-HD3P-CF/Bios F20; Intel Core i5-6500 @ 3.20GHz; built in Intel HD Graphics 530; Corsair Vengeance 16GB (2 x 8GB) DDR4 3000 (PC4 24000); Antex G500 case with Corsair CX series CX600M 600W power supply; Boot drive: SAMSUNG 840 EVO SSD 120GB; Storage drive: Hitachi Ultrastar 2TB 7200RPM SATA III; Windows 10 Pro, all updates current.

    How do I go about diagnosing the cause? System was built last Spring and had run perfectly until a month ago.
      My ComputerSystem Spec
  2.    23 Apr 2017 #2
    Join Date : Apr 2017
    Posts : 93
    windows

    I would start by looking at Reliability Monitor and at the Events logs.
      My ComputerSystem Spec
  3.    24 Apr 2017 #3
    Join Date : Aug 2015
    Greensburg PA
    Posts : 11
    windows 10 pro
    Thread Starter

    Thanks, here is what event log found


    Thanks for the help. The event log shows critical errors on times this crash has occurred. In each case on summary page it states there was a "kernal power" issue: EventID 41 and Task Category 63. I have no idea what that actually means except that the system shutdown "unexpectedly." Event viewer says "This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." This occurred maybe 15 times sporadically since mid Feb.

    So what would next step be? I looked over the more detailed info in Event Viewer and hadn't a clue what i was reading.

    Thsnks, Denis
      My ComputerSystem Spec
  4.    24 Apr 2017 #4
    Join Date : Apr 2017
    Posts : 93
    windows

    Did you experience power issues? Are you plugged into a UPS?
    Did you check your PSU and all cables connections, since you've build the machine yourself?
      My ComputerSystem Spec
  5.    24 Apr 2017 #5
    Join Date : Apr 2017
    Posts : 8,827
    windows 10 professional version 1607 build 14393.969 64 bit

    BSOD minidump, memory.dmp, clean boot


    Did you make any recent hardware or software changes before the BSOD?
    Most BSOD are related to misbehaving drivers.
    The drivers can be identified, then uninstalled and new ones installed.
    To reduce the number of drivers in use that are possible sources of the BSOD please place your computer in clean boot:

    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki


    https://support.microsoft.com/en-us/...oot-in-windows

    In clean boot you should have fewer or no BSOD.
    If you still have BSOD then place your computer in safe mode with networking. And when you begin troubleshooting you may change to safe mode with command prompt.

    Safe mode in Win 10 - Microsoft Community

    Make sure that your computer is properly configured to collect BSOD files so that any future BSOD create minidump and memory.dmp files.

    BSOD Finding and fixing them - Microsoft Community

    You can download third party software such as whocrashed and/or bluescreenview which will give immediate information about the misbehaving driver or drivers.
    Alternatively on this forum you can search for the minidump or memory.dmp files and attach onedrive or dropbox links for analysis.
    It will be necessary that you are familiar with your computer manufacturers web site to download new drivers for you computers configuration and operating system.

    Updating a driver. - Microsoft Community
      My ComputerSystem Spec
  6.    24 Apr 2017 #6
    Join Date : Aug 2015
    Greensburg PA
    Posts : 11
    windows 10 pro
    Thread Starter

    "Did you experience power issues? Are you plugged into a UPS?
    Did you check your PSU and all cables connections, since you've build the machine yourself?"
    NO, no power issues at times of failure. I am connected to a UPS. I will open her up and go through all PS connectors (good idea, thanks). Then I'll get back to you. None the less i will get system setup for the
    minidump and memory.dmp files.

    Thanks Zbook for you ideas. Problem with a clean boot etc is that I would then have a fairly useless computer for days: no antivirus or any other 3rd party program. Not practical if at all avoidable.
    Also, I do not get a BSOD so I'm not sure the memory dumps would have anything useful. The machine simply shuts down instantly when this occurs. I have just downloaded whocrashed and will install.

    Thanks guys, I appreciate your help,
    Denis
      My ComputerSystem Spec
  7.    24 Apr 2017 #7
    Join Date : Apr 2017
    Posts : 93
    windows

    Check the seating of all cards, too. And the memory. And ....

    Just remove the thing and put it back (properly )
      My ComputerSystem Spec
  8.    24 Apr 2017 #8
    Join Date : Apr 2017
    Posts : 8,827
    windows 10 professional version 1607 build 14393.969 64 bit

    There is safe mode, there is clean boot and there is quasi clean boot. The quasi clean boot is somewhere less than un-checking all of the boxes in msconfig. Performance actually increases as you keep off all the applications that are consuming CPU, GPU, disk, memory etc. Check out the quasi clean boot and then go more and more towards the clean boot. With the applications off at boot the boot time is faster. It takes longer to load the program that was off on boot but once it is on it generally is performing at a lower CPU, memory etc. Check it out. The benefit is you have fewer drivers in use and a reduced likelyhood of a misbehaving driver producing a bsod..
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Unknown Issue, Numorous Game Crashes. atikmpag.sys
Keeps recurring approx. every time it runs a graphically demanding application/game and randomly fails and BSODs, and doesn't seem to be a overclocking issue. But I manually set the CPU to 3.7 GHz, and memory is overclocked to 3200 GHz on the...
BSOD Crashes and Debugging
Solved External data driven showing system reserved, unknown, not initialised
Hi I am using the seagate 2tb drive to transfer data to a backup using syncToy. The drive has been working normally but this time it took a long time to read ( slow moving green bar in address) It finally became unread by the pc so I...
Drivers and Hardware
Unknown Partition - Unknown File System - Cannot edit or remove!
I was in the process of updating several sata controllers and chipset drivers. I also installed a new USB 3.0 hub and was in the process of moving around several devices between ports. I had a problem with my keyboard which uses USB 2.0 as a...
Drivers and Hardware
System shuts down when in sleep mode
I really am not sure where to even look. I upgraded from 8.1 to 10 and had no problems for a while until I began using sleep mode. About every night or two when in sleep mode, my system shuts down. I'm not here when it does so I don't see a blue...
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 10:02.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums