My laptop seems to keep freezing up when I perform certain actions

NishEC · 22 Apr 2017

Hello, all,
I've been having an issue over the past two or three weeks. What keeps happening is that at first my laptop's wifi turns off, and maybe 10 or 15 seconds later my whole laptop just freezes, forcing me to have to restart it.
At first, this happened just once. I was playing League of Legends, and the issue just happened. I assumed it was because of the game and restarted. The issue did not happen again for a few days, then happened again when I was playing League of Legends.
After this, it happened every time I opened a game of League of Legends. I contacted support from the game, and made some fixes. I assumed that this resolved the issue.
However, just now, the issue happened twice. I was talking with a friend on Skype and it froze. I restarted, and after ten minutes, it froze again in the same manner. I realized that this issue reoccurred every time I started a skype call; we would talk for half a minute and then my internet connection would shut off, and my laptop would freeze.
My laptop is almost a year old and I haven't made any downloads or anything of the sort recently. What could be the cause of this issue and how should I go about fixing it?
I'm running Windows 10 and I updated to the Creator's Update just a few hours ago, if that helps.

Thanks!

dalchina · 23 Apr 2017

Hi, please provide a screenshot of
- your task manager in typical usage when you might encounter a freeze
- your page file settings

Please download and run Hard Drive Sentinel (trial) and post the result.

If that passes, please then
From an admin command prompt
[Windows key + X, click command prompt (admin)]
chkdsk C: /F
Your PC will need to restart.

Post back the result, which you can get after a restart as follows:
How do I see the results of a CHKDSK that ran on boot? - Ask Leo!

Please provide a screenshot of Disk Management
(Win key + X, Disk Management)
clearly showing how much free space you have on C:

Then run a RAM test:
4 Free Memory Test Programs (Updated April 2017)
and post the result.

Please post a screenshot of your Reliability History (type Reli in Cortana's search field) and advise on any red x's as to what they are.

There is no one answer to freezes. Could be hardware, could be a driver, could be a software conflict or bug. Usually there is no relevant log report.

itsme1 · 23 Apr 2017

Your internet connection is in private?

Édit: with the new update creator look at your internet connections...Mine was on public by default.