Problems updating video driver on windows 10


  1. Posts : 9
    Windows 10
       #1

    Problems updating video driver on windows 10


    Recently Microsoft was encoraging us to upgrade to windows 10. I resisted, and my computer is still at windows 7, but my wife allowed them to upgrade her computer to windows 10. She hasn't had many issues since, but recently she noticed that it crashed from time to time. The screen would go black ( no display ), and had to be rebooted.I tried to research this, and discovered that there were problems with the windows 10 drivers for the video. I told her that we could try upgrading the driver.I Started by taking a recovery point. I discovered that recovery was not turned on, so I turned it on, and took a recovery point. Then I went to Device Manager, and found the driver for the NVIDIA display. I clicked on update, and it downloaded and updated the driver. It then requested a reboot, which I did. However the computer didn't come up properly. AFter displaying the windows logo, we then say a circle of stars, and nothing further happened, no mater how long we waited.I decided to back it off. First I had to learn how to go to safe mode. Instead of hitting F8 during reboot, you now have to reboot 3 times, and power off at just the right moment during the reboot ( who would have guessed this ? ). I tried to run restore, but it failed with code 80070091. In researching this I discovered that this is a bug, and I had to rename folder c:\Program Files\WindowsApps. I Was not authorized to do this, and had to learn how to make changes to security. Finally, I renamed it to c:\Program Files\WindowsAppsOld. I then ran restore again. This time it ran a lot longer ( Which I thought was a good sign ), and finally failed with a code 80070002. I rebooted, and this time it came up further, but after the initial screen, it pounded on the disk for what seemed like 10 minutes, and finally came up, and said that restore was successful. So after 4 hours of playing "geek" I was back to where I started. I realize that some people may enjoy doing this kind of thing, personally I don't. I am no expert at this.What I would like to know is:- What went wrong with the initial attempt to update the video driver ?- How can I update the video driver ( successfuly ) ?- Will an update of the video driver fix the problem of occasional crashing ?Also, I'm wondering why windows restore is not as simple as it should be.
      My Computer


  2. Posts : 1,169
    win10 home
       #2

    Check your Reliability History------ctrl pnl>security and maintenance>maintenance.If the red flagged items only give you "Check for a solution" option,then RIGHT click on it then left click on "View tech details".This will give you a data page and you can use the lines:
    Problem event name
    Code
    Bucket ID
    to search for a solution through Microsoft and the web.Be aware that because of the infinite variation of hardware/software combinations there is no universal fix.With Nvidea,it is often "nvlddmkm.sys" which causes the problem.
    Download the latest driver from Nvidea,
    Use display driver uninstaller to remove all Nvidea parts,then install using the custom selection.
    Then use Macrium Reflect Free to clone/image as often as possible.
      My Computer


 

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