Windows 10: Win 10 issue has me stumped!

  1.    16 Apr 2017 #1

    Win 10 issue has me stumped!


    Hello all. Attempting to help and elderly church friend with an issue that just came up with her PC. She saw a message saying that an error was found and Windows needed to restart and fix it. All her PC would do after that was sit there with the little spinning wheel and would never restart or boot up. She restarted the PC numerous times but she is now getting some sort of FAT error message. Sorry I have not been able to reproduce this error to be able to repeat exactly what it says.

    I put in a Windows 10 dvd that I created some time ago, and have used many times in order to "fix" start up issues and the like. When I put it in I keep getting an error message that says there is a missing media driver which could be a DVD, USB or Hard disk driver......I don't know why it is saying this, but it is reading from the disk, I'm not using a USB, and CHKDSK says all is fine. I can close this and get to UEFI screen which allows me to choose from 5 or 6 options. From System Restore, System Reset, Restore from System Image, Command Prompt, but the PC will not allow me to reset the PC, probably because 10 was not originally on the PC, but it will not allow me to restore or repair but instead gives me the error about the driver. While running SFC I got a message that errors were found but it could not fix them because the drive was write protected. Using DISKPART I was unable to change this for any and all volumes I found on the drive.

    Any thoughts or suggestions are greatly appreciated.

    Thanks.
      My ComputerSystem Spec

  2.    16 Apr 2017 #2

    You need to Boot into Safe Mode to try and repair. I posted this in 8Forums this morning and not sure if correct/complete or not ? It's Sunday https://www.eightforums.com/general-...tml#post547709
      My ComputerSystem Spec

  3.    16 Apr 2017 #3

    Bat 1 said: View Post
    You need to Boot into Safe Mode to try and repair. I posted this in 8Forums this morning and not sure if correct/complete or not ? It's Sunday https://www.eightforums.com/general-...tml#post547709
    Thanks for your reply but I can't boot into Safe Mode.Tried to do that several times.
      My ComputerSystem Spec

  4.    16 Apr 2017 #4

    How old is the DVD your using if it's pre anniversary update and the PC has been updated it may not work as the update in effect was a new version of Windows
      My ComputerSystem Spec

  5.    16 Apr 2017 #5

    Samuria said: View Post
    How old is the DVD your using if it's pre anniversary update and the PC has been updated it may not work as the update in effect was a new version of Windows
    Thanks for the reply.

    It's pre-anniversary. I had not thought about that. One thing though...one of the options was to return to previous build...which would not work either.

    Just double checked what I have...it is the 1607 version which if I am thinking correctly that is the Anniversary build is it not?
      My ComputerSystem Spec

  6.    16 Apr 2017 #6

    Hi, let's establish a few basic things:
    1. Do you actually know if the Windows on her PC is Win 10? Until we know what edition of Windows is on it, there's little one can do.
    Ideas: (never had to try these...)
    How to tell what version of Windows is installed on a hard drive without booting it - Quora
    (You can do that when booted from Kyhi's disk -see below)
    How do I tell what version and edition of Windows is on the filesystem? - Super User
    2. Is there any important information on her PC that is not backed up?
    3. Let's check the actual disk.
    Download and boot from Kyhi's boot DVD/USB drive from the top of the Software and apps section.
    This will boot a version of Windows with programs available- you can see what they are from where you get the disk.

    Download and run Crystal Diskinfo (there's a portable version) -free- it will give a Good/Caution/Bad indication or use HDTune available when you boot from the disk
    Last edited by dalchina; 16 Apr 2017 at 14:01.
      My ComputerSystem Spec

  7.    16 Apr 2017 #7

    I agree with Dalchina.
    Download Kyhi's recovery media and boot the system to it.
    Windows 10 Recovery Tools - Bootable Rescue Disk - - Windows 10 Forums
    He has a program on there called HDTune which you can use to check the health of the hard drive.
    If everything looks okay, you could try opening Macrium (also on there), and using the FixBoot option.
      My ComputerSystem Spec

  •    16 Apr 2017 #8

    +1 to Kyhi's Recovery Tools, and the Macrium Reflect Utility to fix Windows boot problems.
      My ComputerSystem Spec


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