After Creators Update: Cant open Windows Explorer, themes problem

djordjenikolic · 16 Apr 2017

So I downloaded the new Creators Update over night and in the morning I tried logging into my account. First I had some problems logging in but I eventually managed to fix them.

Then, as I log in, all that I get is a black screen and the only way to open apps is via Task Manager. When I try running "explorer.exe" through it, a small window called Personalized Settings briefly pops up and a process called "Windows Problem Reporting" as well, but they closed in a second or two and that's it.

I recon this is a problem with with a theme I have installed and that it doesn't support the new update, like a fool I forgot to set up a Restore point before updating. Tried updating the GPU driver, doesn't help.

Windows starts normally in Safe Mode except I cant access Settings/Personalize/Themes. The window closes right away. Tried deleting the themes files and running the standard "aero.theme" but it doesn't work.

Anyone here able to help me reset the theme or you think my only option is reinstalling Windows? Or you think maybe it's a different problem altogether?

Thanks

dalchina · 16 Apr 2017

Hi, I would suggest you roll back to the previous version.
Go Back to the Previous Version of Windows in Windows 10 - Windows 10 Installation Upgrade Tutorials

A system restore point would have been irrelevant, as these, being useless after an upgrade, are deleted.

Having a disk image (which we strongly and repeatedly recommend) is the way to go - Macrium Reflect (free) + its boot medium + external disk for images.

So, try going back to the previous build, and then cleaning up any unwanted programs, themes, GUI modifications.
Assuming you manage that successfully, create your first disk image ('Windows backup' in Macrium - all the windows partitions should be selected for you.

Then try upgrading again.

I recommend you create a bootable CU medium, for
a. retries
b. upgrading other PCs
c. repair features.
d. future clean install.

Saves repeat downloads and time.

You can prepare your Macrium Reflect related items and CU boot medium, meanwhile someone else may have a brilliant fix for you.

djordjenikolic · 17 Apr 2017

I managed to go back to the previous build, removed the themes and modifications. Gonna try to reupdate tonight.

dalchina · 17 Apr 2017

Good.. make sure you use Macrium - a few people end up with unbootable PCs on upgrading.