Needing help don't know if problem is with browsers or PC?

renee1219 said:

Okay that is weird my last 2 comments did not show up so I will quickly try and retype them kind of.

Comment 1. I did not know the system specs was meant for me I thought it was for spacemaker that is why I did not fill it in plus I did not know how. But now its filled in the best I could. There are a few things empty because I didn't know where to find the information.

Comment 2. I downloaded the AdwCleaner and ran the scan and then did the clean and it took me a few extra minutes to restart my PC because a update was also being installed. So here is the results of the scan and clean.

# AdwCleaner v6.045 - Logfile created 17/04/2017 at 11:18:05
# Updated on 28/03/2017 by Malwarebytes
# Database : 2017-04-16.1 [Server]
# Operating System : Windows 10 Pro (X64)
# Username : DawnRenee - DAWN
# Running from : C:\Users\DawnRenee\Downloads\adwcleaner_6.045.exe
# Mode: Clean
# Support : Malwarebytes | Customer Support & Help Center
***** [ Services ] *****
***** [ Folders ] *****
[-] Folder deleted: C:\sh4ldr
[-] Folder deleted: C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default\Extensions\gngocbkfmikdgphklgmmehbjjlfgdemm
[-] Folder deleted: C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default\Extensions\ocggccaacacpienfcgmgcihoombokbbj
[-] Folder deleted: C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default\databases\chrome-extension_ocggccaacacpienfcgmgcihoombokbbj_0
[-] Folder deleted: C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\ocggccaacacpienfcgmgcihoombokbbj

***** [ Files ] *****
[-] File deleted: C:\Users\DawnRenee\AppData\Roaming\Mozilla\Firefox\Profiles\h7w4rh8g.default\extensions\abb@amazon.c om.xpi
[-] File deleted: C:\Users\DawnRenee\AppData\Roaming\Mozilla\Firefox\Profiles\h7w4rh8g.default\extensions\jid1-93CWPmRbVPjRQA@jetpack.xpi
[-] File deleted: C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_gngocbkfmikdgphklgmmehbjjlfgdemm_0.localstorage
[-] File deleted: C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_gngocbkfmikdgphklgmmehbjjlfgdemm_0.localstorage-journal
[-] File deleted: C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_ocggccaacacpienfcgmgcihoombokbbj_0.localstorage
[-] File deleted: C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_ocggccaacacpienfcgmgcihoombokbbj_0.localstorage-journal

***** [ DLL ] *****
***** [ WMI ] *****
***** [ Shortcuts ] *****
***** [ Scheduled Tasks ] *****
***** [ Registry ] *****

[-] Key deleted: HKLM\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}


***** [ Web browsers ] *****
[-] [C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: ask.com
[-] [C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: gngocbkfmikdgphklgmmehbjjlfgdemm
[-] [C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: ocggccaacacpienfcgmgcihoombokbbj


*************************
:: "Tracing" keys deleted
:: Winsock settings cleared
*************************
C:\AdwCleaner\AdwCleaner[C0].txt - [2876 Bytes] - [17/04/2017 11:18:05]
C:\AdwCleaner\AdwCleaner[S0].txt - [3080 Bytes] - [17/04/2017 11:13:32]
########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [3022 Bytes] ##########

And by the way I tried to squish the finished results together more on the comment. There was about 20 more spaces then what was needed. I hope this is okay how I posted the results.

And here's a quick question? Should I keep the program on my PC to scan later on. Like maybe once a week or twice a month or once a month. I don't know since my PC scans for the stuff automatically. Plus should I download a different virus scanner since all I'm currently using is the Windows 10 Scanner. And if so what is a good free scanner.

Hi and thanks for that log.

Do you have SpyHunter on the machine? If so, please uninstall it.

There were a lot of Chrome and Firefox "suspicious" extensions that have been removed by ADWCleaner.

I would like you to download and run

RKILL
RKill Download
choose the "download now @ Bleepingcomputer" link
then
JRT
Malwarebytes | Junkware Removal Tool

Then I would like you to run the scan of ADWCleaner one more time, to make sure it finds nothing. If it does find something, please post that log here as well.

After running these scans, advise how your browsers are running now.

ADWCleaner can be kept on the machine and run at any time. It will notify you when there's an update and have you download the most recent version.

Avast! Free is a very good anti-virus.
Malwarebytes is a very good anti-malware. It will give you a 14-day trial of Premium.
Both have free versions, but Malwarebytes will not give "active" protection in the free version (you have to manually scan).

Your system is a little light on RAM. I would suggest adding more.
You can go to the Crucial website and run a scan of the system to find how much memory your system can handle, and what is available.
Crucial.com - DRAM, solid state drive (SSD) memory upgrades for Dell, Mac, Apple, HP, Compaq, Lenovo, Acer, ASUS
Select "Download the Scanner" and scan your system for information.
I'm guessing your system is 32-bit architecture, so I would only add 2GB more, as 32-bit will only "see" just under 4GB RAM. If your system is 64-bit, you could max it out.

Sorry double comment.

renee1219 said:

Okay here's what I'm doing. I'm looking in add/remove programs for spyhunter. And then I will do the other stuff after looking. Okay no spyhunter. Okay I will start with the Rkill thingy. Then download the Malwarebytes junkware removal tool. And my PC is 64 not 32. And its over 5 years old. I'm thinking about getting a new one around black Friday. But until then I still need it. It was originally windows 7 home premium 64-bit then to windows 8 then to windows 8.1 then to windows 10 pro.

No SpyHunter - good.
Okay, 64-bit, upgraded 3x. There's a lot of baggage from all those upgrades, but let's continue on.

renee1219 said:

Plus I have also noticed that why I just downloaded the Rkill and clicked to install it. The screen goes to a window asking me if I want to allow it to make changes. And even that screen flashed 2 times. When ever I try to download and install something it always flashes once or twice.

Okay. Did you get it to run? and the results?

renee1219 said:

I just got the results from the scan and while the scan results came up the screen flashed 2 times and made a little sound kind of telling me its done I guess. But when ever something kind of loads or even kind of happens on the screen I have a flash issue.

Please let me know the results. Once these scans are finished, we'll do a system file checker to see if anything needs to be fixed from that standpoint.

The Crucial scan was for RAM upgrade. If you're replacing this thing in a few months, you may not want to do that, as DDR3 memory may be a bit on the expensive side. Perhaps you can skip the RAM upgrade and we'll try some other things.

On this site:
Download Center ( ALL Products )



I'm looking at the drivers available for your system - the latest are all for W7:



You'd need to pull a system inventory or give some screenshots of your current drivers so we know what you have in there.

You can right-click the start button, and select Device Manager, then go to the Display Adapters, expand it, right-click on yours and select Properties, and show the driver installed on the Driver tab. You can use the Snipping Tool in Windows 10 to get a screenshot and add it to your post so we can see it.

renee1219 said:

Okay. And I was thinking about getting a VR headset around Christmas time as well. That's the reason why I want to upgrade the PC. But for now I just want to make this one a bit better.

Here's the results from the AdwCleaner.

***** [ Services ] ********** [ Folders ] *****[-] Folder deleted: C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default\Extensions\ocggccaacacpienfcgmgcihoombokbbj***** [ Files ] ********** [ DLL ] ********** [ WMI ] ********** [ Shortcuts ] ********** [ Scheduled Tasks ] ********** [ Registry ] ********** [ Web browsers ] *****[-] [C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: gngocbkfmikdgphklgmmehbjjlfgdemm[-] [C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: ocggccaacacpienfcgmgcihoombokbbj*************************:: "Tracing" keys deleted:: Winsock settings cleared*************************C:\AdwCleaner\AdwCleaner[C0].txt - [3101 Bytes] - [17/04/2017 11:18:05]C:\AdwCleaner\AdwCleaner[C2].txt - [1210 Bytes] - [17/04/2017 15:57:44]C:\AdwCleaner\AdwCleaner[S0].txt - [3080 Bytes] - [17/04/2017 11:13:32]C:\AdwCleaner\AdwCleaner[S1].txt - [1625 Bytes] - [17/04/2017 15:50:17]########## EOF - C:\AdwCleaner\AdwCleaner[C2].txt - [1429 Bytes] ##########

And that's all from there. I think I will remove some extensions. All of the extensions are disabled except for one called facebook toolkit I just deleted it. I was using the adblock and swagbucks button. But they where closed. I don't mind deleting the swagbucks button. But what should I do about the adblock. Should I use something else or just re-enable it.

All extensions should be removed from all your browsers except your adblock for now.

What were the results of RKILL? and JRT?

renee1219 said:

Plus when I upgraded the 3X times I did it after removing everything. It was like with a fresh hard drive. I only have the windows 10 pro 64 bit on here now. But since the computer was built with the 7 is there now a problem with the parts keeping up.

Example its kind of like putting a jet engine in a volts wagon. I hope that helps.

Upgrading is different than a clean install, and all upgrades bring baggage along with them, some more than others. But let's get on with the scans, shall we?

After you advise the results from RKILL and JRT, I'd like you to run the System File Checker.

Right-click the start button and select Command Prompt - Admin or Windows PowerShell (Admin) - whichever you have, depends on which version of W10 you have on there right now.
Type the following and press enter:

Code:

sfc /scannow

Notice the space before the forward slash.
Let it run until completed and advise the results. We are looking for "No integrity violations found". If it says anything else, we want to reboot and run it again, as many as three times (sometimes, some things have to be fixed before others can be fixed).