Needing help don't know if problem is with browsers or PC?

renee1219 · 15 Apr 2017

Okay one thing I do no for shore now its not in the computer and I didn't even need to do the clean boot. But I do know that playing games on facebook really sucks for me rite now.

I tried playing 2 different slot games on my google chrome browser. And it sucks the lagging is unbearable since you can't even really see the reels spin. But if I go to youtube and watch the new Thor trailer its over 1:30 long and I don't even need to pause to load it. There is no lagging at all now. Sometime before there would be. You could see a few seconds of the video and then it would freeze on a specific part and then you could hear the rest of the video but you could not see it. But now no lagging on youtube. But there's still lagging on facebook games. So I think its more into the games then in the PC now. Any other ideas on how to fix it.

indianacarnie · 15 Apr 2017

Well, some real spec.'s would do wonders for helping you. In your first post you say you had outdated graphics drivers. What have you done about those? You need to run some malware scans also. Do you have any scanners on this machine? Have you ran any anti-virus scans? Have you went to device manager to see if it could update your drivers or to check on anything else that may be out of date?
Type device manager in search , go there , do you see any yellow triangles? Have you tried resetting your machine?

simrick · 15 Apr 2017

Yes, it probably would be a good idea to run this:

ADWCleaner

Runt the Scan, and then Clean. Post the log when it's finished. It will reboot to finish the cleaning process. The log can be found at C:\AdwCleaner\AdwCleaner[C1].txt

badrobot · 15 Apr 2017

renee1219 said:

P.S. I have even done all the stuff to Google Chrome. I have deleted everything and reset the browser to the beginning and turned off all the downloaded stuff except for adblock and swag button. But can't get to the plug ins section. So now I'm stumped.

How about uninstalling and reinstalling Chrome? I think that's even better than just resetting it.

renee1219 · 16 Apr 2017

I did figure out last night how to remove the graphic drivers in safe mode and then reinstall them by checking windows for updates. I even removed everything from my recycling bin. I even have the windows 10 virus checker thing always turned on and I think it said the last scan was last week. "Recent Defense Summary" No threats where found since last summary Friday. You PC was scanned 1 time Friday.

And no have not tried resetting the machine. I don't think I have a reset point saved. And no have not tried uninstalling and reinstalling chrome yet.

simrick · 16 Apr 2017

Post #13 please. And we're still waiting for you to fill in your system specs (post #10).

renee1219 · 17 Apr 2017

I didn't know if the system specs was for me or (Spacemaker) that's why I didn't really do that part yet sorry. I will read the post and figure it out. And I just went to the ADWCleaner thingy. So I will be back in a few minutes once I get those 2 things done.

renee1219 · 17 Apr 2017

Okay I did the system specs thing. But didn't know all the answers and didn't know how to find the answers on the PC. I even went to device manager through control panel. Now I'm downloading the ADWCleaner. And then I will be running that as well. Once done I will respond back.

renee1219 · 17 Apr 2017

Okay that is weird my last 2 comments did not show up so I will quickly try and retype them kind of.

Comment 1. I did not know the system specs was meant for me I thought it was for spacemaker that is why I did not fill it in plus I did not know how. But now its filled in the best I could. There are a few things empty because I didn't know where to find the information.

Comment 2. I downloaded the AdwCleaner and ran the scan and then did the clean and it took me a few extra minutes to restart my PC because a update was also being installed. So here is the results of the scan and clean.

# AdwCleaner v6.045 - Logfile created 17/04/2017 at 11:18:05
# Updated on 28/03/2017 by Malwarebytes
# Database : 2017-04-16.1 [Server]
# Operating System : Windows 10 Pro (X64)
# Username : DawnRenee - DAWN
# Running from : C:\Users\DawnRenee\Downloads\adwcleaner_6.045.exe
# Mode: Clean
# Support : Malwarebytes | Customer Support & Help Center
***** [ Services ] *****
***** [ Folders ] *****
[-] Folder deleted: C:\sh4ldr
[-] Folder deleted: C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default\Extensions\gngocbkfmikdgphklgmmehbjjlfgdemm
[-] Folder deleted: C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default\Extensions\ocggccaacacpienfcgmgcihoombokbbj
[-] Folder deleted: C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default\databases\chrome-extension_ocggccaacacpienfcgmgcihoombokbbj_0
[-] Folder deleted: C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\ocggccaacacpienfcgmgcihoombokbbj

***** [ Files ] *****
[-] File deleted: C:\Users\DawnRenee\AppData\Roaming\Mozilla\Firefox\Profiles\h7w4rh8g.default\extensions\abb@amazon.c om.xpi
[-] File deleted: C:\Users\DawnRenee\AppData\Roaming\Mozilla\Firefox\Profiles\h7w4rh8g.default\extensions\jid1-93CWPmRbVPjRQA@jetpack.xpi
[-] File deleted: C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_gngocbkfmikdgphklgmmehbjjlfgdemm_0.localstorage
[-] File deleted: C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_gngocbkfmikdgphklgmmehbjjlfgdemm_0.localstorage-journal
[-] File deleted: C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_ocggccaacacpienfcgmgcihoombokbbj_0.localstorage
[-] File deleted: C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_ocggccaacacpienfcgmgcihoombokbbj_0.localstorage-journal

***** [ DLL ] *****
***** [ WMI ] *****
***** [ Shortcuts ] *****
***** [ Scheduled Tasks ] *****
***** [ Registry ] *****

[-] Key deleted: HKLM\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}

***** [ Web browsers ] *****
[-] [C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: ask.com
[-] [C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: gngocbkfmikdgphklgmmehbjjlfgdemm
[-] [C:\Users\DawnRenee\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: ocggccaacacpienfcgmgcihoombokbbj

*************************
:: "Tracing" keys deleted
:: Winsock settings cleared
*************************
C:\AdwCleaner\AdwCleaner[C0].txt - [2876 Bytes] - [17/04/2017 11:18:05]
C:\AdwCleaner\AdwCleaner[S0].txt - [3080 Bytes] - [17/04/2017 11:13:32]
########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [3022 Bytes] ##########

And by the way I tried to squish the finished results together more on the comment. There was about 20 more spaces then what was needed. I hope this is okay how I posted the results.

And here's a quick question? Should I keep the program on my PC to scan later on. Like maybe once a week or twice a month or once a month. I don't know since my PC scans for the stuff automatically. Plus should I download a different virus scanner since all I'm currently using is the Windows 10 Scanner. And if so what is a good free scanner.

renee1219 · 17 Apr 2017

[QUOTE=renee1219;994996]Okay that is weird my last 2 comments did not show up so I will quickly try and retype them kind of.

Comment 1. I did not know the system specs was meant for me I thought it was for spacemaker that is why I did not fill it in plus I did not know how. But now its filled in the best I could. There are a few things empty because I didn't know where to find the information.

Comment 2. I downloaded the AdwCleaner and ran the scan and then did the clean and it took me a few extra minutes to restart my PC because a update was also being installed. So here is the results of the scan and clean.

Okay scratch that I guess the comments did show up its just that when I opened firefox it opened it straight to this site. Like it looked when I came here from my E-mail. So it did not show the previous comments I posted until after I posted the new one. Because then it refreshed the page a bit. So sorry for the weird comment.