New
#1
Sound stopped working after Creative Update
Hello, I have Windows 10 on my HP TouchSmart Envy, and after updating to the creative update, the sound doesn't work. I am not hearing anything from my speakers. I am not seeing the sound visual up when I am looking at the Volume Mixer.
I have the latest drivers for my AMD card: I ran run "Update Driver" via "AMD High Definition Audio Device Properties" (which says "this device is working properly"), chose "Search Automatically for updated driver software" and the window told me "The best drivers for your device are already installed".
I right-clicked the sound icon on my taskbar, clicked "Playback devices" Right-clicked the speakers (that are set as my default device) clicked "test", and got an error that said "Failed to play test tone."
I have tried unplugging and replugging in my jack connecting to my speakers, but that didnt fix it either.
I have restarted my computer a couple times (at least I think I did), this didn't fix it either.
I need the sound so I can hear when my World of Warcraft dungeon queue is ready to enter, as well as listening to Twitch streams I like to watch.
I do not know how to fix this. I am not very computer savvy when it comes to editing/accessing/tweaking/etc programs that make Windows function.
P.S. Posted this via my main computer which has windows 7, but my other computer that is having this issue is a HP laptop with Windows 10.
Last edited by greenroctoo; 15 Apr 2017 at 03:13.