1.    14 Apr 2017 #1
    Join Date : Jul 2015
    Posts : 3
    Windows 10 Pro

    Blank screen after installing Creators Update (NOT spinning circles)


    EDIT:// UPDATE!
    • I have solved my issue. What I did was as follows:
    • I used CTRL+ALT+DELETE to open task manager.
    • Once task manager was open, I then used the Start a new task function to run "msconfig".
    • In "msconfig" I chose to boot into safe mode with networking, and upon restart everything was back, albeit in safe mode and at awful resolutions.
    • While in safe mode, I ran "msconfig" once more and disabled all NON-windows services, then restarted my PC in normal NON-SAFE mode.Everything was back to normal with no services running.
    • From there, I could open up settings, and then go to the Updates section and revert to an earlier build (the build prior to the Creators Update).

    Everything is back to normal now! I hope this helps anyone who ran into the same problem as me.

    Basically, I've been running Windows 10 for awhile now. I received the creators update today when I got home from work, and now when I login, I have a blank screen with no taskbar, a blank background, and I can't right click. I can still use my cursor, I get a popup from CAM letting me know my Hue+ has a driver update, and I can use CTRL+ALT+DELETE to open task manager. I have tried running ms-settings to reach the settings menu to no avail. I receive a "The wait operation timed out" error when attempting to do so, so I can't roll back to a previous version.
    Last edited by KasaiKoneko; 14 Apr 2017 at 22:51.
      My ComputerSystem Spec
  2.    15 Apr 2017 #2
    Join Date : Apr 2017
    Posts : 2
    Win 10 Pro

    Quote Originally Posted by KasaiKoneko View Post
    EDIT:// UPDATE!
    • I have solved my issue. What I did was as follows:
    • I used CTRL+ALT+DELETE to open task manager.
    • Once task manager was open, I then used the Start a new task function to run "msconfig".
    • In "msconfig" I chose to boot into safe mode with networking, and upon restart everything was back, albeit in safe mode and at awful resolutions.
    • While in safe mode, I ran "msconfig" once more and disabled all NON-windows services, then restarted my PC in normal NON-SAFE mode.Everything was back to normal with no services running.
    • From there, I could open up settings, and then go to the Updates section and revert to an earlier build (the build prior to the Creators Update).

    Everything is back to normal now! I hope this helps anyone who ran into the same problem as me.

    Basically, I've been running Windows 10 for awhile now. I received the creators update today when I got home from work, and now when I login, I have a blank screen with no taskbar, a blank background, and I can't right click. I can still use my cursor, I get a popup from CAM letting me know my Hue+ has a driver update, and I can use CTRL+ALT+DELETE to open task manager. I have tried running ms-settings to reach the settings menu to no avail. I receive a "The wait operation timed out" error when attempting to do so, so I can't roll back to a previous version.
    Hellllp! Same issue, except when I click "task manager" it goes blank again. I'm sure it loaded but I def can't see it to follow your directions. Any ideas?

    My idrive hasn't backed up for a while...
      My ComputerSystem Spec
  3.    15 Apr 2017 #3
    Join Date : Oct 2013
    Posts : 25,184
    64-bit Windows 10 Pro build 17040

    If you have NVIDIA graphics, then you might see if the latest 381.78 hotfix below may help.

    It fixes Windows 10 Creators Update booting to a black screen on certain notebooks.

    Latest NVIDIA GeForce Graphics Drivers for Windows 10 - - Windows 10 Forums
      My ComputersSystem Spec
  4.    15 Apr 2017 #4
    Join Date : Apr 2017
    Posts : 1
    Windows 10 Home

    I would like to give you a million THANK YOU's. I installed the Creators Update and got the black screen too. I searched, and I mean, I searched literally everywhere for solutions but nothing would work, but I found your post and I went to MSConfig (in safe mode), disabled all non-windows services, restart, and my PC was back to normal!
      My ComputerSystem Spec
  5.    15 Apr 2017 #5
    Join Date : Oct 2013
    Posts : 25,184
    64-bit Windows 10 Pro build 17040

    Since disabling all non-Windows services has helped, you might troubleshoot with a clean boot as outlined in the tutorial below to see if it may reveal the culprit.

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts - Windows 10 Performance Maintenance Tutorials
      My ComputersSystem Spec
  6.    15 Apr 2017 #6
    Join Date : Apr 2017
    Posts : 2
    Win 10 Pro

    I ended up resetting windows from bootdrive. Couldn't see anything but a black and white alt-clt-dlt screen (no taskbar).Definately have a gtx970 so it makes sense that it's an issue with nvidia drivers. If you search twitter this problem is all over so the CU update might actually turn into a fiasco for microsoft.
      My ComputerSystem Spec
  7.    17 Apr 2017 #7
    Join Date : Apr 2017
    Posts : 1
    Windows 10

    Quote Originally Posted by jesusjones1024 View Post
    Hellllp! Same issue, except when I click "task manager" it goes blank again. I'm sure it loaded but I def can't see it to follow your directions. Any ideas?

    My idrive hasn't backed up for a while...
    I have the exact same problem. Nothing happens when I click the task manager. I also can't start it up in safe mode, because it asks me to login to my PC account, which I'm fairly confident does not have a password. I don't use one to log in, and I don't remember ever setting one up.
      My ComputerSystem Spec
  8.    08 May 2017 #8
    Join Date : May 2017
    Posts : 1
    Windows 10

    I've tried your fix. When in safe mode, windows won't recognize my login password. Is there a default? Workaround?
      My ComputerSystem Spec
  9.    07 Jun 2017 #9
    Join Date : Mar 2017
    Posts : 50
    windows 10 professional 64-bit

    Quote Originally Posted by Brink View Post
    If you have NVIDIA graphics, then you might see if the latest 381.78 hotfix below may help. It fixes Windows 10 Creators Update booting to a black screen on certain notebooks. Latest NVIDIA GeForce Graphics Drivers for Windows 10 - - Windows 10 Forums
    Thanks for this advice. I do have a Nividia GeForce graphics card. Using Try & Decide on Acronis True Image, I tried to update to Windows Creator, but it still says Version 1607, Build 14393.1198. Then I did a backup (I do it daily) with Macrium Reflect. Good thing because after trying to upgrade today, using Windows 10 Upgrade Assistant, it took about 1-1/2 to 2 hours. Eventually, I ended up with a blank screen, with only a cursor visible. I suspected the Nvidia driver. Fortunately, my backup was able to put me back to normal.

    I've upgraded my Nvidia drivers (now 382.33). I will try again tomorrow, after another fresh backup & let you & others know how it goes. I also read in this forum, & followed the advice, to modify the registry to prevent Windows from automatically changing the drivers. [HKEY_LOCAL_MACHINE\*SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate]
    "ExcludeWUDriversInQualityUpdate"="1"

    I really appreciate the Ten Forum!!
      My ComputerSystem Spec
  10.    08 Jun 2017 #10
    Join Date : Mar 2017
    Posts : 50
    windows 10 professional 64-bit

    6/7/17 Downloaded & installed Nvidia driver 382.33, released 5/21/17
    6/8/17 Again tried to update to Windows Creator update, but still ended up with a blank screen. Fortunately, Macrium Reflect backup put me back to where I was. I guess I need to contact Nvidia or Microsoft.
      My ComputerSystem Spec

 


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