Blank screen after installing Creators Update (NOT spinning circles)


  1. Posts : 3
    Windows 10 Pro
       #1

    Blank screen after installing Creators Update (NOT spinning circles)


    EDIT:// UPDATE!
    • I have solved my issue. What I did was as follows:
    • I used CTRL+ALT+DELETE to open task manager.
    • Once task manager was open, I then used the Start a new task function to run "msconfig".
    • In "msconfig" I chose to boot into safe mode with networking, and upon restart everything was back, albeit in safe mode and at awful resolutions.
    • While in safe mode, I ran "msconfig" once more and disabled all NON-windows services, then restarted my PC in normal NON-SAFE mode.Everything was back to normal with no services running.
    • From there, I could open up settings, and then go to the Updates section and revert to an earlier build (the build prior to the Creators Update).

    Everything is back to normal now! I hope this helps anyone who ran into the same problem as me.

    Basically, I've been running Windows 10 for awhile now. I received the creators update today when I got home from work, and now when I login, I have a blank screen with no taskbar, a blank background, and I can't right click. I can still use my cursor, I get a popup from CAM letting me know my Hue+ has a driver update, and I can use CTRL+ALT+DELETE to open task manager. I have tried running ms-settings to reach the settings menu to no avail. I receive a "The wait operation timed out" error when attempting to do so, so I can't roll back to a previous version.
    Last edited by KasaiKoneko; 14 Apr 2017 at 22:51.
      My Computer


  2. Posts : 2
    Win 10 Pro
       #2

    KasaiKoneko said:
    EDIT:// UPDATE!
    • I have solved my issue. What I did was as follows:
    • I used CTRL+ALT+DELETE to open task manager.
    • Once task manager was open, I then used the Start a new task function to run "msconfig".
    • In "msconfig" I chose to boot into safe mode with networking, and upon restart everything was back, albeit in safe mode and at awful resolutions.
    • While in safe mode, I ran "msconfig" once more and disabled all NON-windows services, then restarted my PC in normal NON-SAFE mode.Everything was back to normal with no services running.
    • From there, I could open up settings, and then go to the Updates section and revert to an earlier build (the build prior to the Creators Update).

    Everything is back to normal now! I hope this helps anyone who ran into the same problem as me.

    Basically, I've been running Windows 10 for awhile now. I received the creators update today when I got home from work, and now when I login, I have a blank screen with no taskbar, a blank background, and I can't right click. I can still use my cursor, I get a popup from CAM letting me know my Hue+ has a driver update, and I can use CTRL+ALT+DELETE to open task manager. I have tried running ms-settings to reach the settings menu to no avail. I receive a "The wait operation timed out" error when attempting to do so, so I can't roll back to a previous version.
    Hellllp! Same issue, except when I click "task manager" it goes blank again. I'm sure it loaded but I def can't see it to follow your directions. Any ideas?

    My idrive hasn't backed up for a while...
      My Computer


  3. Posts : 61,577
    64-bit Windows 11 Pro for Workstations
       #3

    If you have NVIDIA graphics, then you might see if the latest 381.78 hotfix below may help.

    It fixes Windows 10 Creators Update booting to a black screen on certain notebooks.

    Latest NVIDIA GeForce Graphics Drivers for Windows 10 - - Windows 10 Forums
      My Computers


  4. Posts : 1
    Windows 10 Home
       #4

    I would like to give you a million THANK YOU's. I installed the Creators Update and got the black screen too. I searched, and I mean, I searched literally everywhere for solutions but nothing would work, but I found your post and I went to MSConfig (in safe mode), disabled all non-windows services, restart, and my PC was back to normal!
      My Computer


  5. Posts : 61,577
    64-bit Windows 11 Pro for Workstations
       #5

    Since disabling all non-Windows services has helped, you might troubleshoot with a clean boot as outlined in the tutorial below to see if it may reveal the culprit.

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts - Windows 10 Performance Maintenance Tutorials
      My Computers


  6. Posts : 2
    Win 10 Pro
       #6

    I ended up resetting windows from bootdrive. Couldn't see anything but a black and white alt-clt-dlt screen (no taskbar).Definately have a gtx970 so it makes sense that it's an issue with nvidia drivers. If you search twitter this problem is all over so the CU update might actually turn into a fiasco for microsoft.
      My Computer


  7. Posts : 1
    Windows 10
       #7

    jesusjones1024 said:
    Hellllp! Same issue, except when I click "task manager" it goes blank again. I'm sure it loaded but I def can't see it to follow your directions. Any ideas?

    My idrive hasn't backed up for a while...
    I have the exact same problem. Nothing happens when I click the task manager. I also can't start it up in safe mode, because it asks me to login to my PC account, which I'm fairly confident does not have a password. I don't use one to log in, and I don't remember ever setting one up.
      My Computer


  8. Posts : 1
    Windows 10
       #8

    I've tried your fix. When in safe mode, windows won't recognize my login password. Is there a default? Workaround?
      My Computer


  9. Posts : 897
    windows 10 professional 64-bit, 21H2
       #9

    Brink said:
    If you have NVIDIA graphics, then you might see if the latest 381.78 hotfix below may help. It fixes Windows 10 Creators Update booting to a black screen on certain notebooks. Latest NVIDIA GeForce Graphics Drivers for Windows 10 - - Windows 10 Forums
    Thanks for this advice. I do have a Nividia GeForce graphics card. Using Try & Decide on Acronis True Image, I tried to update to Windows Creator, but it still says Version 1607, Build 14393.1198. Then I did a backup (I do it daily) with Macrium Reflect. Good thing because after trying to upgrade today, using Windows 10 Upgrade Assistant, it took about 1-1/2 to 2 hours. Eventually, I ended up with a blank screen, with only a cursor visible. I suspected the Nvidia driver. Fortunately, my backup was able to put me back to normal.

    I've upgraded my Nvidia drivers (now 382.33). I will try again tomorrow, after another fresh backup & let you & others know how it goes. I also read in this forum, & followed the advice, to modify the registry to prevent Windows from automatically changing the drivers. [HKEY_LOCAL_MACHINE\*SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate]
    "ExcludeWUDriversInQualityUpdate"="1"

    I really appreciate the Ten Forum!!
      My Computers


  10. Posts : 897
    windows 10 professional 64-bit, 21H2
       #10

    6/7/17 Downloaded & installed Nvidia driver 382.33, released 5/21/17
    6/8/17 Again tried to update to Windows Creator update, but still ended up with a blank screen. Fortunately, Macrium Reflect backup put me back to where I was. I guess I need to contact Nvidia or Microsoft.
      My Computers


 

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