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  1.    13 Apr 2017 #1
    Join Date : Aug 2015
    Posts : 77
    Windows 10 Professional

    Laptop screen blank after closing cover - !@#$%^(*&^ update


    I truly DESPISE Windows 10 updates.....

    My wife, on her Toshiba Qosmio laptop, running Win 10 Home, which has been running PERFECTLY FINE for months, GOT some kind of update early today. I haven't seen it so I'm not sure what it was, but it was "something with a number"...

    Since it wanted her to let it update, she did.

    Since then, ANY time she closes the lid, when she reopens it, the screen is blank gray. Mouse moves but there's NO display... I thought MAYBE it was some incredibly stupid new thing being done when it sleeps, so I went into the power settings and changed EVERYTHING to NEVER SLEEP. EVERYTHING.

    Close the lid, open the lid, blank screen.

    I have to reboot the thing every time she closes the lid.

    Again - it has worked PERFECTLY for months. Update. NO MORE WORK. What do NOW?
      My ComputersSystem Spec
  2.    13 Apr 2017 #2
    Join Date : Oct 2013
    Posts : 25,174
    64-bit Windows 10 Pro build 17040

    Hello Gracie,

    As a test, make sure that Fast Startup is turned off to see if that may be the issue. It can sometimes cause an issue like on some systems.

    Turn On or Off Fast Startup in Windows 10 - Windows 10 Performance Maintenance Tutorials
      My ComputersSystem Spec
  3.    14 Apr 2017 #3
    Join Date : Aug 2015
    Posts : 77
    Windows 10 Professional
    Thread Starter

    Thanks for the thought, but nope... I went in, turned off Fast start. Turned off hibernate. Turned off sleep. Turned every EVERYTHING I can think of......

    BUT, if you close the lid and open it, even after a couple seconds, you get the empty screen. It's not a BSOD, or even a BLACK screen, it's just blank - it's the sort-of black you get during part of the boot... The MOUSE is still there, you can move it around, click on the nothing, but there's no display........

    My wife says it was the "Creator" update? I haven't seen it on my desktop yet, but apparently it attacked her laptop yesterday. And WHATEVER it did, it's causing me a LOT OF GRIEF 'cause she keeps having to shut down the whole laptop every time she walks away and closes the lid....... And at LEAST every third time, she TELLS ME she's still having to do it...

    What the hell did Microsoft do THIS time? Somebody, anybody?
      My ComputersSystem Spec
  4.    14 Apr 2017 #4
    Join Date : Oct 2013
    Posts : 25,174
    64-bit Windows 10 Pro build 17040

    If this laptop has NVIDIA graphics, then you might see if installing the 381.78 hotfix released today below may help.

    It fixes Windows 10 Creators Update booting to a black screen on certain notebooks.

    Latest NVIDIA GeForce Graphics Drivers for Windows 10 - - Windows 10 Forums
      My ComputersSystem Spec
  5.    15 Apr 2017 #5
    Join Date : Aug 2015
    Posts : 77
    Windows 10 Professional
    Thread Starter

    Awesome idea. Unfortunately, this laptop is a couple years old and uses an NVIDIA 360M processor and the 381.78 hotfix won't install.

    It already has the most current drivers for this controller, which as far as I know is 342.01, so I believe it's current.

    Still get a blank screen any time I close the lid. Mouse there, screen blank.

    I figure this HAS to be something obvious but I"m not seeing it...
      My ComputersSystem Spec
  6.    15 Apr 2017 #6
    Join Date : Oct 2013
    Posts : 25,174
    64-bit Windows 10 Pro build 17040

    What does she have set for the default close lid action?

    You might see if setting it to "shut down" may help for now if it's not already set to that.

    Change Lid Close Default Action in Windows 10 - Windows 10 Performance Maintenance Tutorials

    If that doesn't help, then you might see if troubleshooting with a clean boot may reveal anything.

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts - Windows 10 Performance Maintenance Tutorials
      My ComputersSystem Spec
  7.    15 Apr 2017 #7
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,399
    Windows 10 IoT

    Quote Originally Posted by Brink View Post
    What does she have set for the default close lid action?

    You might see if setting it to "shut down" may help for now if it's not already set to that.

    Change Lid Close Default Action in Windows 10 - Windows 10 Performance Maintenance Tutorials

    If that doesn't help, then you might see if troubleshooting with a clean boot may reveal anything.

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts - Windows 10 Performance Maintenance Tutorials
    Or try setting it to "Do Nothing". It's what I have mine set to, I don't use sleep or hibernate.
      My ComputerSystem Spec
  8.    19 Apr 2017 #8
    Join Date : Aug 2015
    Posts : 77
    Windows 10 Professional
    Thread Starter

    Unfortunately, everything on this thing is already set to do nothing. I just rechecked to be sure I didn't miss anything, and made sure - no sleeping, no hybernating, no shutting off the display no nothin'...........

    SO, both of us being out of patience, I grabbed the Windows 10 CD I created when they started offering W10 in 2015 and told it to blow everything away (there wasn't much additional software installed on here), format the partition and install...

    Which MAY work fine though I got the activation screen, tried the original Windows 7 code, which it rejected, tried the Windows 8.1 code, which it ALSO rejected, and finally hit "Skip" because there WAS NO "I don't have a product key" at the bottom...

    SO, it's installing but I have NO idea what kind of hissy fit it'll have trying to activate the copy of Windows 10 Home that's been running on this laptop for almost 2 years..... I checked the Internet, but found a lot of wildly contrary information about needing/not needing product key, automatically activating the first time it hits the Internet since it was working before, and SO ON... Since I'm committed now to doing the install, can anybody tell me how to make SURE this thing is going to work without a lot of BS 'cause I do NOT want to go through another week of dealing with an annoyed domestic associate?
      My ComputersSystem Spec
  9.    19 Apr 2017 #9
    Join Date : Oct 2013
    Posts : 25,174
    64-bit Windows 10 Pro build 17040

    If you had linked your digital license for the PC with your Microsoft account, it should automatically activate if you setup Windows with your Microsoft account (MSA). If it doesn't activate with your linked MSA, then you could try the Activation troubleshooter to activate with.

    Link Microsoft Account to Windows 10 Digital License - Windows 10 Installation Upgrade Tutorials

    Use Activation Troubleshooter in Windows 10 - Windows 10 Installation Upgrade Tutorials
      My ComputersSystem Spec
  10.    19 Apr 2017 #10
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,399
    Windows 10 IoT

    Quote Originally Posted by GracieAllen View Post
    Unfortunately, everything on this thing is already set to do nothing. I just rechecked to be sure I didn't miss anything, and made sure - no sleeping, no hybernating, no shutting off the display no nothin'...........

    SO, both of us being out of patience, I grabbed the Windows 10 CD I created when they started offering W10 in 2015 and told it to blow everything away (there wasn't much additional software installed on here), format the partition and install...

    Which MAY work fine though I got the activation screen, tried the original Windows 7 code, which it rejected, tried the Windows 8.1 code, which it ALSO rejected, and finally hit "Skip" because there WAS NO "I don't have a product key" at the bottom...

    SO, it's installing but I have NO idea what kind of hissy fit it'll have trying to activate the copy of Windows 10 Home that's been running on this laptop for almost 2 years..... I checked the Internet, but found a lot of wildly contrary information about needing/not needing product key, automatically activating the first time it hits the Internet since it was working before, and SO ON... Since I'm committed now to doing the install, can anybody tell me how to make SURE this thing is going to work without a lot of BS 'cause I do NOT want to go through another week of dealing with an annoyed domestic associate?
    You probably should have downloaded and run the latest Media Creation Tool. That would have gotten you the CU 1703 build. What you installed was an old build that will prompt you to upgrade to the CU. That's why you saw "Skip" instead of "I don't have one".
      My ComputerSystem Spec

 
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