Windows Explorer, desktop and all file explorer windows, crashing

ADAMPOKE111 · 12 Apr 2017

I was recently just using my computer, browsing files, moving stuff about when the entire desktop crashes and restarts as it does when that happens. This has never happened before and I've not modified the shell recently at all, hence I'm slightly concerned to what actually caused it. I looked through the event log and found these two logs:

Faulting application name: explorer.exe, version: 10.0.14393.953, time stamp: 0x58ba5aa4
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000001530fd8
Faulting process ID: 0x2218
Faulting application start time: 0x01d2b35498f683b3
Faulting application path: C:\Windows\explorer.exe
Faulting module path: unknown
Report ID: 94bc6da4-5edb-481f-a655-439fc60684b7
Faulting package full name:
Faulting package-relative application ID:

Fault bucket , type 0
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: explorer.exe
P2: 10.0.14393.953
P3: 58ba5aa4
P4: StackHash_4c24
P5: 0.0.0.0
P6: 00000000
P7: PCH_C0_FROM_ntdll+0x00000000000A6C24
P8: c0000005
P9: 0000000000000008
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_8bb149ddd3663435edef1b134828f f2d4d2dd5_6b99ee07_1c6524d0

Analysis symbol:
Rechecking for solution: 0
Report ID: 94bc6da4-5edb-481f-a655-439fc60684b7
Report Status: 4
Hashed bucket:

As far as I could tell, this gives no insight into what's wrong. What's more odd is that I've recently checked using DISM and SFC to make sure all the system files are valid.

Any help appreciated

TairikuOkami · 12 Apr 2017

Considering, you still have 14393, you better upgrade to 15063, before trying anything else.

Those tweaks might be worth using nevertheless:

Code:

Launch folder windows in a separate process
reg add "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced" /v "SeparateProcess" /t REG_DWORD /d "1" /f

All instances of Windows Explorer run in one process and the Desktop and Taskbar run in a separate process
reg add "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer" /v "DesktopProcess" /t REG_DWORD /d "1" /f

ADAMPOKE111 · 12 Apr 2017

TairikuOkami said:

Considering, you still have 14393, you better upgrade to 15063, before trying anything else.

Huh, I wasn't even aware there was an update available. I'll give those two a try.