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  1.    18 Apr 2017 #41
    Join Date : Dec 2016
    Posts : 33
    Windows 10

    Quote Originally Posted by purplelover View Post
    do you think Viewpoint is taking the screen shots on my computer??? If I deleted it would the screen shots go away?????

    I need a browser and mail program. Aol is easy to use but I would be willing to switch. I have chrome.

    People are going all the way trying to help you out doing research and all the least you could do is actually read their answers. The answer to your question is literally in his previous message

    Quote Originally Posted by f14tomcat View Post
    @purplelover

    Eileen, I peeked at your ADWcleaner logs.

    AOL is installing Viewpoint , along with AIM Instant Messenger on your machine, as part of it's "package". According to this article, even if you delete it, AOL will put it right back if it's missing as soon as you log onto AOL the next time.
      My ComputerSystem Spec
  2.    18 Apr 2017 #42
    Join Date : Nov 2013
    Chicagoland
    Posts : 33,932
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    Quote Originally Posted by purplelover View Post
    do you think Viewpoint is taking the screen shots on my computer??? If I deleted it would the screen shots go away?????

    I need a browser and mail program. Aol is easy to use but I would be willing to switch. I have chrome.
    Hi there. Do you sign into your laptop with a Microsoft account? If so, you may want to consider using the Mail app in Windows 10 that gets it from Outlook.com. You may also view your mail online at Outlook.com in a browser on any device at any time.

    Hope that helps.
      My ComputersSystem Spec
  3.    18 Apr 2017 #43
    Join Date : Apr 2015
    Posts : 12,840
    W10Prox64

    Quote Originally Posted by purplelover View Post
    Have not been able to get into the Forum the last few days. My password would not work . FINALLY got it changed.
    Someone wanted to see the ADware cleaner report. here it is.
    Attachment 130659 lets see if it works
    Hi. Agree with Tomcat.
    Also, the ADWCleaner log you attached is a "scan" log [S1] - just checking to make sure you also ran the "clean" mode, and got rid of that stuff. SearchScopes is a problem as well. (log has [C1] in it.)
    AOL really has to go.
      My ComputerSystem Spec
  4.    18 Apr 2017 #44
    Join Date : Oct 2014
    Arnold, MD
    Posts : 29,042
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Quote Originally Posted by simrick View Post
    Hi. Agree with Tomcat.
    Also, the ADWCleaner log you attached is a "scan" log [S1] - just checking to make sure you also ran the "clean" mode, and got rid of that stuff. SearchScopes is a problem as well. (log has [C1] in it.)
    AOL really has to go.


    Please make sure you actually ran the clean. You'll know, because it will tell you to restart. Then you'll get all the logs saying what it deleted.

    Please get rid of AOL, pretty please?
      My ComputersSystem Spec
  5.    18 Apr 2017 #45
    Join Date : Nov 2013
    Chicagoland
    Posts : 33,932
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    Quote Originally Posted by f14tomcat View Post


    Please make sure you actually ran the clean. You'll know, because it will tell you to restart. Then you'll get all the logs saying what it deleted.

    Please get rid of AOL, pretty please?
    AOHell!
      My ComputersSystem Spec
  6.    18 Apr 2017 #46
    Join Date : Apr 2015
    Posts : 12,840
    W10Prox64

    You realize you can keep your AOL email address, just don't use their browser - use another email client, like MailBird or ThunderBird. Or, you can even sign in to your AOL account on a normal browser like FireFox, Chrome, Edge, etc.
      My ComputerSystem Spec
  7.    18 Apr 2017 #47
    Join Date : Jan 2014
    Indiana/Florida
    Posts : 1,512
    Windows 10 Home x64

    Quote Originally Posted by simrick View Post
    You realize you can keep your AOL email address, just don't use their browser - use another email client, like MailBird or ThunderBird. Or, you can even sign in to your AOL account on a normal browser like FireFox, Chrome, Edge, etc.
    What he said. I use an aol mail address too. Not as a primary one but sort of a semi-primary one. No problems with it at all ...... except for all the ads lol. Actually, now that I think about it a little I guess it IS my primary e-mail these days......... sheesh
      My ComputerSystem Spec
  8.    18 Apr 2017 #48
    Join Date : Aug 2015
    Michigan
    Posts : 126
    Windows 10 64 Bit Touch Support
    Thread Starter

    Okay everyone let me start with f14tomcat. I am sorry I did not get it that that you were saying was answering my question. I went to the ink you posted and tried this "Open AOL and go to "help" on the toolbar. Select "About AOL". Next is the SECRET STEP. You must then press "CTRL+D" to access a "secret" panel to disable all of the desktop and IM fancy features that are associated with viewpoint. This is the only way to prevent AOL from re-installing Viewpoint at AOL startup." It worked!!! I also saw the post below it saying it was not spyware..I tried what she said and it flicked just like mine does. So does this mean my computer is NOT infected after all??

    I did not delete anything last night as I was afraid I would lose all my favorites, taskbar sites... everything . I will rerun it immediately. If all my stuff will be safe on Aol. Someone just tell me its o.k. please.

    Also can I transfer all my favorites to outlook? Or wherever I end up for mail?

    HippsieGypsie

    " Do you sign into your laptop with a Microsoft account? If so, you may want to consider using the Mail app in Windows 10 that gets it from Outlook.com. You may also view your mail online at Outlook.com in a browser on any device at any time."


    I don't use a Microsoft password every-time I sign in like my husband does if that is what you mean. When I first got this computer all it wanted to do was have me open a Microsoft Account. I just wanted to get onto Aol.

    So I will run ADWCleaner again. Should I send the report???


    Derickmo, lopedoggie, NavyLCDR,clam1952, Winuser, VGCHAT, SWARFEGA, indianacarnie, simrick, HippsieGypsie, Arese, f14tomcat, and anyone and everyone who didn't give up on me, COMPUTIAC, and helped me...

    All you guys ROCK!!!!! Thanks so much!!!

    Since I have been on here writing this book I have had NO screenshots at all! WooHoo!
      My ComputerSystem Spec
  9.    18 Apr 2017 #49
    Join Date : Apr 2015
    Posts : 12,840
    W10Prox64

    Quote Originally Posted by purplelover View Post
    Okay everyone let me start with f14tomcat. I am sorry I did not get it that that you were saying was answering my question. I went to the ink you posted and tried this "Open AOL and go to "help" on the toolbar. Select "About AOL". Next is the SECRET STEP. You must then press "CTRL+D" to access a "secret" panel to disable all of the desktop and IM fancy features that are associated with viewpoint. This is the only way to prevent AOL from re-installing Viewpoint at AOL startup." It worked!!! I also saw the post below it saying it was not spyware..I tried what she said and it flicked just like mine does. So does this mean my computer is NOT infected after all??

    I did not delete anything last night as I was afraid I would lose all my favorites, taskbar sites... everything . I will rerun it immediately. If all my stuff will be safe on Aol. Someone just tell me its o.k. please.

    Also can I transfer all my favorites to outlook? Or wherever I end up for mail?

    HippsieGypsie

    " Do you sign into your laptop with a Microsoft account? If so, you may want to consider using the Mail app in Windows 10 that gets it from Outlook.com. You may also view your mail online at Outlook.com in a browser on any device at any time."


    I don't use a Microsoft password every-time I sign in like my husband does if that is what you mean. When I first got this computer all it wanted to do was have me open a Microsoft Account. I just wanted to get onto Aol.

    So I will run ADWCleaner again. Should I send the report???


    Derickmo, lopedoggie, NavyLCDR,clam1952, Winuser, VGCHAT, SWARFEGA, indianacarnie, simrick, HippsieGypsie, Arese, f14tomcat, and anyone and everyone who didn't give up on me, COMPUTIAC, and helped me...

    All you guys ROCK!!!!! Thanks so much!!!

    Since I have been on here writing this book I have had NO screenshots at all! WooHoo!
    Hi.
    Based on your first SCAN log, I would run ADWCleaner once more, click SCAN, and then uncheck everything except the following 2 keys:

    Code:
    Key Found:  HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{443789B7-F39C-4b5c-9287-DA72D38F4FE6}
    Key Found:  [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{443789B7-F39C-4b5c-9287-DA72D38F4FE6}
    Leave these 2 keys checked for removal but nothing else. Then click CLEAN. The system will want to reboot to finish the cleaning process.
    Then you can post the 2 logs here: in the C:\AdwCleaner\ folder, you'll find AdwCleaner[S2].txt and AdwCleaner[C2].txt

    Glad you got the Viewpoint thing figured out. Kudos to Tomcat!
      My ComputerSystem Spec
  10.    18 Apr 2017 #50
    Join Date : Oct 2014
    Posts : 17,589
    Windows 10 Insider Preview Build 16281

    I've kept my paws off the keyboard, since you've had more help than the law allows. I'm only replying so I can keep up with what's happening because it's a learning experience for me.

    BTW, purple is one of my favorite colors too.
      My ComputerSystem Spec

 
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