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  1.    13 Apr 2017 #31
    Join Date : Jan 2014
    Get Off My Lawn
    Posts : 4,623
    Win10 Pro

    Hi Eileen,
    Believe me, no one here is going to give up on you at all. You certainly do not need a new computer.

    Have you followed the instructions in post #15 ?
    Is someone taking screen shots of my computer? - Page 2 - - Windows 10 Forums

    Please read thru it carefully and do each step in the order they are posted.
    If you have any questions, please ask them.
    Last edited by COMPUTIAC; 13 Apr 2017 at 08:14.
      My ComputersSystem Spec
  2.    13 Apr 2017 #32
    Join Date : Aug 2015
    Michigan
    Posts : 126
    Windows 10 64 Bit Touch Support
    Thread Starter

    Malwarebytes should be run using the Custom Scan option, checking the box to include rootkits, and selecting all drives ever attached to the system at any time.
    I clicked 100 boxes....
    Click image for larger version. 

Name:	m&Sheartfiligree2.jpg 
Views:	121 
Size:	160.9 KB 
ID:	129974
    Did that

    I see you have Avast on it. I'm fairly confident that Avast would prevent a RAT from installing, unless you were duped into installing it by a malicious site. I had to download it and ran it showed nothing wrong

    Ran ESET

    Malwarebytes and ESET will take quite some time to run; ADWCleaner is quick, and you might run that first. If it finds anything, you should post the logs here for review. They will be found in the root of your C drive.

    Eset found 2 threats
    Click image for larger version. 

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Views:	119 
Size:	93.1 KB 
ID:	129977
    The address of any site that you visit which exhibits this strange behaviour should be scanned at virustotal.com, and blocked if found to be necessary.

    Reset Chrome to remove all extensions. Chrome is not a very safe browser, and I don't use it except when necessary. Done

    I ran Ccleaner

    Northing is coming up......


    Last edited by Brink; 13 Apr 2017 at 20:58. Reason: fixed images
      My ComputerSystem Spec
  3.    13 Apr 2017 #33
    Join Date : Jul 2015
    Posts : 419
    Windows 10 Pro 64bit v1709 build 16299.15

    Does the "let camera use apps" privacy setting have anything to do with this?
      My ComputerSystem Spec
  4.    13 Apr 2017 #34
    Join Date : Jan 2014
    Get Off My Lawn
    Posts : 4,623
    Win10 Pro

    Quote Originally Posted by purplelover View Post
    Attachment 129968


    Malwarebytes should be run using the Custom Scan option, checking the box to include rootkits, and selecting all drives ever attached to the system at any time.
    I clicked 100 boxes....
    Click image for larger version. 

Name:	m&Sheartfiligree2.jpg 
Views:	121 
Size:	160.9 KB 
ID:	129974
    Did that

    I see you have Avast on it. I'm fairly confident that Avast would prevent a RAT from installing, unless you were duped into installing it by a malicious site. I had to download it and ran it showed nothing wrong

    Ran ESET

    Malwarebytes and ESET will take quite some time to run; ADWCleaner is quick, and you might run that first. If it finds anything, you should post the logs here for review. They will be found in the root of your C drive.

    Eset found 2 threats
    Attachment 129968
    The address of any site that you visit which exhibits this strange behaviour should be scanned at virustotal.com, and blocked if found to be necessary.

    Reset Chrome to remove all extensions. Chrome is not a very safe browser, and I don't use it except when necessary. Done

    I ran Ccleaner

    Northing is coming up......


    What do you mean by ""Nothing is coming up"" ?

    Are you saying the problem is gone now ?
      My ComputersSystem Spec
  5.    14 Apr 2017 #35
    Join Date : Aug 2015
    Michigan
    Posts : 126
    Windows 10 64 Bit Touch Support
    Thread Starter

    i mean all the scans are finding nothing wrong, except the 2 I posted. I have a 5 year warranty thru Costco..... I can return it for 90 days... should I call Costco???

    Are there any other options ????
      My ComputerSystem Spec
  6.    14 Apr 2017 #36
    Join Date : Oct 2014
    Arnold, MD
    Posts : 28,934
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Quote Originally Posted by purplelover View Post
    i mean all the scans are finding nothing wrong, except the 2 I posted. I have a 5 year warranty thru Costco..... I can return it for 90 days... should I call Costco???
    If you do, if that's the advice also given by others here, you need to clear it before you return it. By that, I mean erase everything on it, securely. I'm not suggesting that is the cure, just a warning/caution about returns of PCs. Don't leave any personal information on it.
      My ComputersSystem Spec
  7.    14 Apr 2017 #37
    Join Date : Apr 2015
    Posts : 12,811
    W10Prox64

    Quote Originally Posted by purplelover View Post
    i mean all the scans are finding nothing wrong, except the 2 I posted. I have a 5 year warranty thru Costco..... I can return it for 90 days... should I call Costco???
    Hi.
    The two toolbars are nothing to worry about.
    Did you run ADWCleaner and may I see those logs please?
    example:
    in the C:\AdwCleaner\ folder, you'll find
    AdwCleaner[S1].txt and AdwCleaner[C1].txt

    If you run it more than once, the numbers will change: [S2] and [C2].

    Before returning it, I would consider this: If your data is all backed up to a safe place, you can do a complete recovery to the system, to return it to the way it was when you first bought it. (You'd want to do this anyway, before you return it.)
      My ComputerSystem Spec
  8.    17 Apr 2017 #38
    Join Date : Aug 2015
    Michigan
    Posts : 126
    Windows 10 64 Bit Touch Support
    Thread Starter

    Have not been able to get into the Forum the last few days. My password would not work . FINALLY got it changed.
    Someone wanted to see the ADware cleaner report. here it is.
    AdwCleaner[S1].txt lets see if it works
      My ComputerSystem Spec
  9.    18 Apr 2017 #39
    Join Date : Oct 2014
    Arnold, MD
    Posts : 28,934
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Quote Originally Posted by purplelover View Post
    Have not been able to get into the Forum the last few days. My password would not work . FINALLY got it changed.
    Someone wanted to see the ADware cleaner report. here it is.
    AdwCleaner[S1].txt lets see if it works
    @purplelover

    Eileen, I peeked at your ADWcleaner logs.

    AOL is installing Viewpoint , along with AIM Instant Messenger on your machine, as part of it's "package". According to this article, even if you delete it, AOL will put it right back if it's missing as soon as you log onto AOL the next time. You might want to seriously consider getting rid of AOL and using something different. There looks like a way to avoid the re-installation if you delete Viewpoint, etc. , but AOL anything is simply not needed. This is what I found on the Viewpoint and the results of your ADWcleaner.

    AOL's Forced Installation of Viewpoint Spyware CAN Be Prevented - Thoughts, Rants & Raves, and Useful Info
      My ComputersSystem Spec
  10.    18 Apr 2017 #40
    Join Date : Aug 2015
    Michigan
    Posts : 126
    Windows 10 64 Bit Touch Support
    Thread Starter

    do you think Viewpoint is taking the screen shots on my computer??? If I deleted it would the screen shots go away?????

    I need a browser and mail program. Aol is easy to use but I would be willing to switch. I have chrome.
      My ComputerSystem Spec

 
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