I have the following equipment:
  • iphone 7 (iOS version 10.2.1; storage: 256GB)
  • notebook A (Windows 10 Home, with sufficient harddisk storage)
  • notebook B (Windows 10 Home, with sufficient harddisk storage)

The iphone contains some image and video files including one .MOV file with size 4.6GB.

  1. When I connect the iphone to notebook A by USB cord, in windows explorer all the files can be viewed except the .MOV file (as if it does not exist).
  2. When I connect the iphone to notebook B by USB cord, in windows explorer all the files including the .MOV file can be viewed.

My question is: Why can't the file be shown in Windows sometimes? Any setting in Windows 10 may have impact on this?
Thanks!