Windows 10: Shift + Restart not giving me the Reset option...

  1.    30 Mar 2017 #1

    Shift + Restart not giving me the Reset option...


    I have a brand new Dell XPS13 that I need to do a Reset on as we can't login. I did the Shift+Restart option but don't get the same options I'm used to. This is Win 10 Pro if that matters.

    Boot to Advanced Startup Options in Windows 10 - Windows 10 Installation Upgrade Tutorials

    After I click the Troubleshooting box, instead of getting Reset and Advanced for options, I get UEFI Settings and Startup Settings. When I choose Startup Settings, I get the prompts for F1 - F9 but there's no option for F10 for more options and nothing in F1-F9 is a reset.

    I also tried the Power Button power off thing and eventually got that to come to the Error screen but that also doesn't ever seem to give me a Reset option anywhere.

    Anyone have any other ideas on how to reset this thing?
      My ComputerSystem Spec

  2.    30 Mar 2017 #2

    If it's brand new, can you access the manufacturer's recovery partition and use that?
      My ComputerSystem Spec

  3. Posts : 320
    Windows 10 Pro x64
       30 Mar 2017 #3

    Its possible that the reset option was disabled in light of having the recovery partition. On every Dell Ive had the boot options menu comes up with F12. Start spamming F12 just a soon as the machine powers on and enter the boot menu. I cant remember for certain (Its been a while since Ive had to do it) but that may give you an option to boot to the recovery partition.
      My ComputersSystem Spec

  4. Posts : 7,014
    10 Home x64 (1803) (10 Pro on 2nd pc)
       30 Mar 2017 #4

    Dell's Reset instructions are here...
      My ComputersSystem Spec

  5.    30 Mar 2017 #5

    I was actually just reading that article. It says to use Recovery Media but I don't have any recovery media. I have never been able to log into this computer far enough to create any recovery media.

    I guess I'm going to try just using a Win10 flash drive to boot from that and see if it will reinstall.
      My ComputerSystem Spec

  6.    30 Mar 2017 #6

    Amazingly, it seems you have to be able to log in to use the recovery partition in Win 10 with a Dell.

    Surely that can't be so... Hmm.

    If you end up reinstalling Win 10, could I suggest you start using disk imaging routinely immediately? E.g. Macrium Reflect (free) - and create a recovery medium.
      My ComputerSystem Spec

  7.    30 Mar 2017 #7

    This is a one-off computer. I'm reinstalling Windows 10 on it right now.
      My ComputerSystem Spec

  • Posts : 7,014
    10 Home x64 (1803) (10 Pro on 2nd pc)
       30 Mar 2017 #8

    dalchina said: View Post
    Amazingly, it seems you have to be able to log in to use the recovery partition in Win 10 with a Dell.

    Surely that can't be so... Hmm.
    Seems so, and not just for Dell. Settings>Update & recovery>Recovery>Advanced startup will ask for an account and password too. You won't get asked for one if you boot from a recovery drive, or get to WinRE through a Hard Reboot.
    If users boot to advanced startup from within Windows and select a Windows RE tool, they must provide the user name and password of an administrator account on the local PC.
    Boot to Advanced Startup Options in Windows 10
      My ComputersSystem Spec


    Related Threads
    Hi all. I have had a new computer and Windows 10 Pro for a couple of months. I had installed the 64 bit version from the original DVD, and I'm sure that I chose that, as I remember thinking about whether to install the 32 or 64 bit version (I...
    Options On Reset Option in Installation and Upgrade
    When I go to System/Recovery/Reset and I'm given the 2 options of leaving personal files intact versus the entire reset, does the FULL reset ALSO delete my extra partitions so I'm left with only a C:\ drive?
    My home built i7 running Win 10 Home 64 bit was fine for a few days, and then I had trouble with audio. I could hear all sounds but trying to record audio was impossible, It wouldnt even load the programms i use (Roxio creator 10 and Audacity). ...
    Hey Guys I have a rather strange issue, when I run wushowhide under hide (option to hide the updates) updated it shows multiple updates for hardware that are available, however when I run windows updates these updates do not appear? The only...
    Reset this PC option doesn't start in Installation and Upgrade
    I recently upgraded to Windows 10 on both my machines. My labtop has handled this fine, but my desktop computer has been very buggy since the beginning. For instance, the start menu will sometimes simply not work, requiring a restart, Skype and...
    Our Sites
    Site Links
    About Us
    Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

    © Designer Media Ltd
    All times are GMT -5. The time now is 21:34.
    Find Us