PC freezes at "Restarting" (on a blue screen) during re-boot


  1. Posts : 372
    Window 10
       #1

    PC freezes at "Restarting" (on a blue screen) during re-boot


    Hello
    My Window 10 is getting stuck rebooting. It gets to the blue screen that says "Restarting" and then freezes.
    Clue: Windows has just tried to install a "Cumulative update" and claimed to have completed it successfully.

    - Any thoughts?

    J

    EDIT: I have attached the results of running "SFC /scannow" in a Command prompt with admin rights.Attachment 127036
    Last edited by ship69; 28 Mar 2017 at 14:37.
      My Computers


  2. Posts : 366
    Windows 10 Pro x64
       #2

    Im going to say something got botched and that is causing your issue.

    Try a system restore if you are able. It sound like you are at least able to get into safe mode.
      My Computers


  3. Posts : 27,656
    Windows 10 Pro x64 Version 21H1
       #3

    It may be necessary to run SFC /scannow up to three times to repair everything.

    Run SFC Command in Windows 10


    Ken
      My Computer


  4. Posts : 35
    Windows 10
       #4

    Sounds like a system files corruption issue

    Try to log into safe mode and run a sfc check.
    If you have enabled system protection on your OS installation drive, then a restore to an earlier date is possible.
      My Computer


  5. Posts : 372
    Window 10
    Thread Starter
       #5

    I fear the disk has become corrupted.
    I just tried to reboot and it didn't get further than the screen that just says "Samsung".
    But I hit the power button for 5 seconds and it rebooted again and this time it got to the photograph again but still now obvious way to actually log in.
      My Computers


  6. Posts : 27,656
    Windows 10 Pro x64 Version 21H1
       #6

    To get to the Advance Startup Options

    Power on, when you see the circling dots press and hold power button until machine shuts off. Power on, same drill, see the dots power down.

    On next power on you should get menu. Select troubleshooting.

    https://www.tenforums.com/tutorials/...dows-10-a.html

    From here you can try restore mentioned above by another member, command prompt etc.


    Ken ( I will be offline for a week )
      My Computer


 

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