1.    18 Mar 2017 #1
    Join Date : Feb 2017
    Posts : 18
    windows 10

    Request help in wiping-resetting Asus X551C Laptop Running Windows 10


    Hello, I am having trouble logging into my Asus X551C Laptop Running Windows 10. I keep getting a "We can't sign into your account sign out and the sign back in" error. After a few attempts at signing in and rebooting the computer, I tried to wipe and reset the computer. After a few attempts at trying to wipe and reset the computer, I received a "There was a problem resetting your PC. No changes were made" error. I then booted into Safe Mode and tried to make a few attempts wiping and resetting the PC with saving my files and a Full hard drive wipe, I received then a "Start up repair could not repair your PC. Log file C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt" . I also ran 2 anti-virus programs and cleaned the PC during and before this whole process. Unfortunately I don't have any backups on the PC. If I get this problem solved the first thing that I am going to do is Back Up the PC. Can anyone help me wipe and reset my PC. Thank You all in advance..
    Last edited by wilspeak; 18 Mar 2017 at 22:38.
      My ComputerSystem Spec
  2.    18 Mar 2017 #2
    Join Date : Aug 2016
    Posts : 553
    Windows 10 Home

    wilspeak,

    After getting all those messages, and Windows 10 cannot be repaired, have you tried going back to Advanced Options, and restoring the system to factory default settings?

    If you can't enter the system, the system should enter the Windows Recovery Environment mode automatically.

    At Choose an Option, select: Troubleshoot > Advanced Options > Startup Repair > Advanced Options > Troubleshoot > Reset this PC > Remove everything
    (Files, apps, and settings will be deleted!)

    Let us know how it goes.
      My ComputerSystem Spec
  3.    18 Mar 2017 #3
    Join Date : Feb 2017
    Posts : 18
    windows 10
    Thread Starter

    Quote Originally Posted by cottonball View Post
    wilspeak,

    After getting all those messages, and Windows 10 cannot be repaired, have you tried going back to Advanced Options, and restoring the system to factory default settings?

    If you can't enter the system, the system should enter the Windows Recovery Environment mode automatically.

    At Choose an Option, select: Troubleshoot > Advanced Options > Startup Repair > Advanced Options > Troubleshoot > Reset this PC > Remove everything
    (Files, apps, and settings will be deleted!)

    Let us know how it goes.
    Hello cottonball, I have already tried just what you suggested several times " Troubleshoot > Advanced Options > Startup Repair > Advanced Options > Troubleshoot > Reset this PC > Remove everything " and that's when I received the "Start up repair could not repair your PC. Log file C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt"error. I did this several times. Now I don't know what to do next.
      My ComputerSystem Spec
  4.    18 Mar 2017 #4
    Join Date : Aug 2016
    Posts : 553
    Windows 10 Home

    Can you select: Troubleshoot > Advanced Options > Command Prompt


    At the Command Prompt type in the following, and press Enter afetr each:


    Code:
    C:
    cd Windows\System32\LogFiles\Srt
    SrtTrail.txt

    After SrtTrail.txt opens, what results/info does it give you?
      My ComputerSystem Spec
  5.    18 Mar 2017 #5
    Join Date : Aug 2016
    Posts : 553
    Windows 10 Home

    C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt has an entry at the end for: Root Cause Found

    That may tell us what is causing the problem.
      My ComputerSystem Spec
  6.    19 Mar 2017 #6
    Join Date : Feb 2017
    Posts : 18
    windows 10
    Thread Starter

    Quote Originally Posted by cottonball View Post
    C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt has an entry at the end for: Root Cause Found

    That may tell us what is causing the problem.
    That is the same thing that I thought, I tried to look up that file path, but I still cant find the problem. I am now running another anti-virus program in safe mode on that PC now .
      My ComputerSystem Spec
  7.    19 Mar 2017 #7
    Join Date : Feb 2017
    Posts : 18
    windows 10
    Thread Starter

    Quote Originally Posted by cottonball View Post
    C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt has an entry at the end for: Root Cause Found

    That may tell us what is causing the problem.
    I just found the link that explains exactly what is happening to my PC, CHECK THIS >>>>( How to fix Automatic Repair couldn't repair your PC - Troubleshooter )
      My ComputerSystem Spec
  8.    19 Mar 2017 #8
    Join Date : Aug 2016
    Posts : 553
    Windows 10 Home

    Has anything there worked?
      My ComputerSystem Spec
  9.    21 Mar 2017 #9
    Join Date : Feb 2017
    Posts : 18
    windows 10
    Thread Starter

    Hello, cottonball , I tried to fix a C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt PC Boot error. When that didn't work I tried clean install clean install win 10 from a USB Drive with the windows 10 ISO installed on it. That didn't work either. When I got to the part " Where do you want to install windows" None of the 6 drives would allow windows to be installed. Can you help me install the windows 10 ISO? Thank You
      My ComputerSystem Spec
  10.    21 Mar 2017 #10
    Join Date : Aug 2016
    Posts : 553
    Windows 10 Home

    wilspeak,

    None of the 6 drives would allow windows to be installed
    Did this laptop come with the 6 drives?

    Also, did the laptop come with Windows 10 installed, or was it upgraded to W10 from W8.1?

    When selecting the drive where you wish to install W10, are you receiving a message like the following: "Windows can't be installed on drive 0"
    If so, what happens when you press the Next button on the bottom right?

    Here is some guidance on the Clean Install:
    Clean Install Windows 10
      My ComputerSystem Spec

 


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