1.    16 Mar 2017 #1
    Join Date : Mar 2017
    Posts : 6
    windows 10 pro

    No log in screen


    Running a Dell all in on 27" with windows 10 pro. Intel i7
    The machine turns on but the login screen does not appear.
    Tried rebooting, tried shutting down 3 x's to get to safe mode, nothing works.
    Help please, Also my local repair shop has never heard of the issue.
      My ComputerSystem Spec
  2.    16 Mar 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,134
    Windows 10 Pro Build 1703

    Welcome to the TenForums @eramonas

    When you tried rebooting and shutting down three times, did you hold the power button down when you saw the circling dots until it went hard down. It's a timing thing.

    If on your log in screen , which I know you are not getting, has the power icon, if you hold the shift key down down and click restart it will take you to Advance startup. These no login screens have different flavors, hoping yours has some icons.

    If you do have the power icon you might also hold the shift key down and click shutdown. Then power up once to see if things changed.

    As @lx07 reminded me there is also a software way to boot to safe mode.

    https://www.tenforums.com/tutorials/...a.html#option3

    Hopefully the timing of the power down will get you where you wanted to be.


    Ken
      My ComputerSystem Spec
  3.    16 Mar 2017 #3
    Join Date : Mar 2017
    Posts : 6
    windows 10 pro
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Welcome to the TenForums @eramonas

    When you tried rebooting and shutting down three times, did you hold the power button down when you saw the circling dots until it went hard down. It's a timing thing.

    If on your log in screen , which I know you are not getting, has the power icon, if you hold the shift key down down and click restart it will take you to Advance startup. These no login screens have different flavors, hoping yours has some icons.

    If you do have the power icon you might also hold the shift key down and click shutdown. Then power up once to see if things changed.

    As @lx07 reminded me there is also a software way to boot to safe mode.

    https://www.tenforums.com/tutorials/...a.html#option3

    Hopefully the timing of the power down will get you where you wanted to be.


    Ken
    Thank you, got to safe mode!
    Rolled back the windows update from Mar 16 2017 and still the log in screen does not appear.
      My ComputerSystem Spec
  4.    16 Mar 2017 #4
    Join Date : Mar 2017
    Posts : 6
    windows 10 pro
    Thread Starter

    Thanks, that got me into safe mode!
    Now the root issue, I cannot solve.
    I rolled back the latest windows update, but the
    Login screen still does not appear.
    At A loss here.
      My ComputerSystem Spec
  5.    17 Mar 2017 #5
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,134
    Windows 10 Pro Build 1703

    First off, is your data backed up in case this all heads south? ( or further south than it already is.)

    When the no login screen is up, have you tried CRTL+ALT+DEL

    I read this solution. I have not performed myself.

    No login prompt at login screen

    Before trying this though I would ensure data is backed up safely off your machine.


    Ken
      My ComputerSystem Spec
  6.    17 Mar 2017 #6
    Join Date : Mar 2017
    Posts : 6
    windows 10 pro
    Thread Starter

    Thanks, I tried it and nothing happens, almost like the keyboard is not working, but when I hold shift & restart it puts me in troubleshoot area, but when I hit network safe mode I can't get on line on that machine. Says not available in safe mode.
    I am trying to get to theDell site to run their diagnostics for drivers etc, but looks like not doable in a safe mode.
      My ComputerSystem Spec
  7.    17 Mar 2017 #7
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,134
    Windows 10 Pro Build 1703

    You tried deleting folder and nothing happened or CRTL+ALT+DEL.

    If I understand correctly you went to safe mode and picked with Networking and the network doesn't start. I recommend a wired connection for this, plain and vanilla.

    You see this all over the net, you can try drivers but your keyboard is being acknowledged. The space bar to get screen is being acknowledged, although no screen is coming up, and the shift key is working.

    Myself I would be getting my data.

    When you get through this I would also recommend Macrium Reflect. Free, reliable and a great way to resolve these items.
      My ComputerSystem Spec
  8.    17 Mar 2017 #8
    Join Date : Mar 2017
    Posts : 6
    windows 10 pro
    Thread Starter

    Called microsoft!!! level one, deleted a bunch of files, removed all usb stuff except keyboard.
    hardwired in the on the net, nothing he tried worked, now working on the refresh/reinstall & waiting for level 2 support on Tuesday.
    Will keep ya posted on the results.
      My ComputerSystem Spec
  9.    17 Mar 2017 #9
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,134
    Windows 10 Pro Build 1703

    Were you successful in getting data files? A click here or there with these guys and they are gone.

    One last thing and I know this is a stretch. Can you go into safe mode and create a new Admin user. My thought is this might trip the process to start displaying again. All my fingers cross.

    Good luck.
      My ComputerSystem Spec
  10.    17 Mar 2017 #10
    Join Date : Mar 2017
    Posts : 6
    windows 10 pro
    Thread Starter

    Thanks for all your help!
    I'll let my tekkie wife handle that tonite!
    Data was saved.
      My ComputerSystem Spec

 


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