1.    15 Mar 2017 #1
    Join Date : Feb 2017
    Posts : 3
    Windows 10 Professional

    Comp will not sleep; icssvc to blame, but how to fix?


    Hi all,

    I just recently have started having sleep issues. I put the comp to sleep via either the power button or windows->power->sleep, and while the screen goes blank for a few seconds, the lock screen comes up right afterwards. This all started happening after I used Mobile Hotspot for the first time.

    I've tried going to Services and stopping the Internet Connection Sharing Service, but icssvc still seems to be requesting something from the system (see below). Sometimes after a while, icssvc stops showing up in powercfg -requests, and at that point the system will sleep successfully. So, I'm quite sure something about icssvc is the root cause.

    Any thoughts on how to fix this?

    Thanks!

    Win 10 Pro v 1607
    Dell Precision M5510
    Intel AC-8260 WiFi

    Code:
    C:\WINDOWS\system32>powercfg -requests
    DISPLAY:
    None.
    
    SYSTEM:
    [SERVICE] \Device\HarddiskVolume6\Windows\System32\svchost.exe (icssvc)
    
    AWAYMODE:
    [SERVICE] \Device\HarddiskVolume6\Windows\System32\svchost.exe (icssvc)
    
    EXECUTION:
    None.
    
    PERFBOOST:
    None.
    
    ACTIVELOCKSCREEN:
    None.
      My ComputerSystem Spec
  2.    17 Mar 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,001
    Windows 10 Pro Build 1703

    Welcome to the TenForums @countchocula

    Windows 10 has a complete Network Reset facility. Might be overkill. I would create a restore point to ensure you can fall back. As well given all the issues people have been having with Restore I might even look into and use Macrium Reflect.

    To get to Network Reset

    Click on Start => Settings => Network and Internet

    In the window on right scroll to bottom.

    This will cause all passwords to be forgotten.


    Ken
      My ComputerSystem Spec
  3.    21 Mar 2017 #3
    Join Date : Feb 2017
    Posts : 3
    Windows 10 Professional
    Thread Starter

    Thanks @Caledon Ken... I'm a bit reticent to nuke my network... want to try to sniff this one out before hitting the red button too quickly... I tried to stop icssvc with the CLI when I was having the problem recently, and came up with this message. Not sure if it gives any more clues...

    Code:
    C:\WINDOWS\system32>sc stop "icssvc"
    
    SERVICE_NAME: icssvc
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 3  STOP_PENDING
                                    (NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x32
    Thanks,
    Allie
      My ComputerSystem Spec
  4.    21 Mar 2017 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,001
    Windows 10 Pro Build 1703

    This may lead you to other answers but other than Google searches not sure what. Interesting that it states not stoppable, nor pausable and to ignore shutdown.

    If you check out the option in Powercfg you maybe able to override for sleep purposes.


    Ken
      My ComputerSystem Spec
  5.    28 Mar 2017 #5
    Join Date : Feb 2017
    Posts : 3
    Windows 10 Professional
    Thread Starter

    One further update with some info... I still haven't managed to lick this problem, but look at what I get when I turn mobile hotspot on and off a few times:

    Code:
    C:\WINDOWS\system32>powercfg -requests
    DISPLAY:
    None.
    
    SYSTEM:
    [SERVICE] \Device\HarddiskVolume6\Windows\System32\svchost.exe (icssvc)
    [SERVICE] \Device\HarddiskVolume6\Windows\System32\svchost.exe (icssvc)
    [SERVICE] \Device\HarddiskVolume6\Windows\System32\svchost.exe (icssvc)
    
    AWAYMODE:
    [SERVICE] \Device\HarddiskVolume6\Windows\System32\svchost.exe (icssvc)
    [SERVICE] \Device\HarddiskVolume6\Windows\System32\svchost.exe (icssvc)
    [SERVICE] \Device\HarddiskVolume6\Windows\System32\svchost.exe (icssvc)
    
    EXECUTION:
    None.
    
    PERFBOOST:
    None.
    
    ACTIVELOCKSCREEN:
    None.
    icssvc seems to have gone full zombie, and is hanging on something. Mobile hotspot is creating new processes as needed... I updated wifi drivers, chipset drivers, etc, but that hasn't changed the behavior at all...
      My ComputerSystem Spec
  6.    28 Mar 2017 #6
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,001
    Windows 10 Pro Build 1703

    Well you are determined and that is a good quality.

    If you don't want to do the full Network reset you could try the network trouble shooter that uninstalls adapter and then re-installs.
      My ComputerSystem Spec

 


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