Notebook keyboard, touchpad, and mouse fails to respond

  1. Jesse Williams's Avatar
    Posts : 1,704
    Windows 10 Home 64-bit
       #1

    Notebook keyboard, touchpad, and mouse fails to respond


    Ever since I have taken this Dell notebook out of the box or not long after that, it has been giving me trouble with the keyboard, touchpad, and mouse. When I go to wake the computer from sleep or even turning it on after a night's rest, the keyboard, mouse, and touchpad do not respond to the computer. The cursor (if I am typing something) and the mouse pointer freezes up and it makes the computer not usable until it responds. The keyboard also has a backlit caps lock key. When this happens, the light on the caps lock key does not light up. I have ran tests on it from Dell and the program (Dell Support Assist) says that everything passed and there is nothing wrong. There is something wrong. A brand new computer from the factory should not be doing this. The notebook is a Dell Inspiron 15-3552. I don't have it listed in my specs yet.

    Help is appreciated!

    Thanks! :)
      My Computers


  2. Posts : 108
    Windows 10 Pro
       #2

    Jesse Williams said:
    When I go to wake the computer from sleep or even turning it on after a night's rest, the keyboard, mouse, and touchpad do not respond to the computer

    Hi Jesse,

    Does your laptop behave the same way in Safe Mode?

    Have you tried to uncheck "Allow the computer to turn off this device to save power" in Device Manager (one by one) for keyboard, mouse and touchpad? The results should be seen only after the reboot.

    I know that some people don't like this method but I'd also use DriverPack: DriverPack Solution - software for driver updates | Download drivers for 7, XP, 10, 8 and 8.1

    I'm sure you did that but just in case: check the startup apps with Autoruns - maybe one of them causes problem.


    You are fortunate to have a brand new Dell computer so in case it's a serious hardware problem you can always make use of their door-to-door service.
    Last edited by Win10Pro; 10 Mar 2017 at 13:01.
      My Computer

  3. Jesse Williams's Avatar
    Posts : 1,704
    Windows 10 Home 64-bit
    Thread Starter
       #3

    Win10Pro said:
    Hi Jesse,

    Does your laptop behave the same way in Safe Mode?

    Have you tried to uncheck "Allow the computer to turn off this device to save power" in Device Manager (one by one) for keyboard, mouse and touchpad? The results should be seen only after the reboot.

    I know that some people don't like this method but I'd also use DriverPack: DriverPack Solution - software for driver updates | Download drivers for 7, XP, 10, 8 and 8.1

    I'm sure you did that but just in case: check the startup apps with Autoruns - maybe one of them causes problem.


    You are fortunate to have a brand new Dell computer so in case it's a serious hardware problem you can always make use of their door-to-door service.
    I am sorry that I am just now seeing this. But yes I will try your suggestions if the problems persist. Dell told me to reset the computer completely and see if it fixes the problem and if it doesn't then they will fix it under warranty. As of now, it is resetting. I will post back if it still happens after the reset.
      My Computers


 

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