1.    07 Mar 2017 #1
    Join Date : Mar 2017
    Posts : 1
    win 10

    Unexpected shutdowns with no warning - event logs attached


    This has been happening since last 24 hours, My toshiba laptops shuts down automatically without showing any warning, the first it happened about 20 minutes after I turned it on , after the shutdown I again hit the power button and it started normally but after 2 minutes it happened again. I put it away and this afternoon I again turned it on and the same happened after 15-20 minutes this time when I tried turning it own it was not responding, I placed My hand underneath and it was hot around the fan and exactly under the touchpad. After 2-3 minutes I was able to turn it on again but it shutdown after a minute.
    The fan is working , I do not see any hardware problem as well because its working FINE right now (been on for about 40 minutes)
    I just checked the event logs and this is what I for the unexpected shutdowns.

    THE FIRST SHUTDOWN LOG

    HTML Code:
    EventData11:57:08 PM‎3/‎6/‎2017439802E1070300010006001700390008004B00E1070300010006001200390008004B00600900003C000000010000006009000001000000B00400000100000000000000[FONT=Segoe UI]Binary data:
    [/FONT]
    [FONT=Segoe UI]In Words[/FONT]
    [FONT=Courier New]0000: 000307E1 00060001 00390017 004B0008 
    0010: 000307E1 00060001 00390012 004B0008 
    0020: 00000960 0000003C 00000001 00000960 
    0030: 00000001 000004B0 00000001 00000000 
    [/FONT]
    [FONT=Segoe UI]In Bytes[/FONT]
    [FONT=Courier New]0000: E1 07 03 00 01 00 06 00   .......
    0008: 17 00 39 00 08 00 4B 00   ..9...K.
    0010: E1 07 03 00 01 00 06 00   .......
    0018: 12 00 39 00 08 00 4B 00   ..9...K.
    0020: 60 09 00 00 3C 00 00 00   `...<...
    0028: 01 00 00 00 60 09 00 00   ....`...
    0030: 01 00 00 00 B0 04 00 00   .......
    0038: 01 00 00 00 00 00 [/FONT]
    00 00   ........

    THE LAST SHUTDOWN LOG

    HTML Code:
    -EventData1:44:16 PM‎3/‎7/‎201728E1070300020007000D002C0010001803E10703000200070008002C00100018033C0000003C000000010000003C00000000000000B00400000100000000000000[FONT=Segoe UI]Binary data:
    [/FONT]
    [FONT=Segoe UI]In Words[/FONT]
    [FONT=Courier New]0000: 000307E1 00070002 002C000D 03180010 
    0010: 000307E1 00070002 002C0008 03180010 
    0020: 0000003C 0000003C 00000001 0000003C 
    0030: 00000000 000004B0 00000001 00000000 
    [/FONT]
    [FONT=Segoe UI]In Bytes[/FONT]
    [FONT=Courier New]0000: E1 07 03 00 02 00 07 00   .......
    0008: 0D 00 2C 00 10 00 18 03   ..,.....
    0010: E1 07 03 00 02 00 07 00   .......
    0018: 08 00 2C 00 10 00 18 03   ..,.....
    0020: 3C 00 00 00 3C 00 00 00   <...<...
    0028: 01 00 00 00 3C 00 00 00   ....<...
    0030: 00 00 00 00 B0 04 00 00   .......
    0038: 01 00 00 00 00 [/FONT]
    00 00 00   ........
      My ComputerSystem Spec
  2.    07 Mar 2017 #2
    Join Date : Jul 2015
    Canada
    Posts : 116
    Win7 Pro x64/Win10 Pro x64

    How long has it been since you cleaned the fan intake and exhaust for the laptop? You live in a hot, dusty climate. You're heatsink might be clogged with dust and dirt.

    You laptop is showing all of the classic symptoms of overheating.
      My ComputerSystem Spec

 


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