Windows 10: Win10 Fax and Scan sends a totally black page Solved

  1.    03 Mar 2017 #1

    Win10 Fax and Scan sends a totally black page

    I built a new computer last week and naturally upgraded from Win7 and put Win10 on the new build. My wife's a teacher and sometimes needs to Fax lesson plans when she needs a substitute to take the class. When I scan and fax a page everything seems to go fine and the other end gets the Fax OK. The problem is that it's a blank, totally black, page. Again I'm using the Win10 Fax and Scan software. I bought a new internal USR PCIe Faxmodem 5638. USR comfirms it is win10 complaint. The drivers are up to date and the test modem function in Devise Manager says it's working fine and is setup on Com3.

    Any thoughts on what's going on?

      My ComputerSystem Spec

  2.    04 Mar 2017 #2

    How is content getting to the fax program? Print to Fax?
      My ComputerSystem Spec

  3.    04 Mar 2017 #3

    PJLLB said: View Post
    How is content getting to the fax program? Print to Fax?
    No, It is getting to the fax program by scanning using the Win10 Fax and Scan features. The visual preview from within the S&F program shows a normal scan and looks great.
      My ComputerSystem Spec

  4.    04 Mar 2017 #4

    As a test, suggest you create something in a program like notepad, etc. and print to Fax.
      My ComputerSystem Spec

  5.    04 Mar 2017 #5

    PJLLB said: View Post
    As a test, suggest you create something in a program like notepad, etc. and print to Fax.
    OK, I'll try that. I'll have to wait till Monday when the school is open. I don't know anyone who has a fax machine.
      My ComputerSystem Spec

  6.    04 Mar 2017 #6

    Well I gave up on MS Fax and Scan. I downloaded Essential Fax and got it working. I had to change the initialization string and re-install the driver to get it to work. I made the same change to MS Fax and Scan but it still wouldn't work.
      My ComputerSystem Spec

  7. bro67's Avatar
    Posts : 4,887
    Mac OS High Sierra 10.13.5
       05 Mar 2017 #7

    Try just printing it to Windows Fax as a printer. If that does not work, you may want to look into getting a My Fax .com subscription. It is $10 and no messing with needing a phone line, especially that some fax cards do not work with Digital Phone.
      My ComputerSystem Spec


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